An Intensive 5-day Training Course
Using Protocol & Diplomacy Powerfully for Your Organisation
Strong Interpersonal, Leadership & Stakeholder Relationship Management Skills
Course Introduction
Protocol managers are the interface between their organisation and national and international government entities. They need strong interpersonal, leadership and stakeholder relationship management skills to manage the systems, processes, and procedures for governing smooth interactions with diplomats.
This Using Protocol and Diplomacy Powerfully training course is designed to enable you to strengthen your leadership, communication, collaboration, management, and delivery skills.
This Oxford Management Centre’s training course highlights:
- The cultural implications of image in presenting ourselves professionally
- Core knowledge, skills and understanding needed during diplomatic negotiations
- Facilitation skills that lead to positive outcomes during discussions and decision making
- A networking strategy for building a broad base of influential contacts nationally and internationally
- How to get the best from formal and informal interactions with journalists and editors?
Objectives
By the end of this Using Protocol and Diplomacy Powerfully in Representing your Organisation training course participants will be able to demonstrate the following diplomatic management skills:
- Leading a protocol team responsible for coordinating events and VIP visits
- Supporting and guiding sensitive and complex negotiations with national governments, NGOs, and other international organisations
- Facilitating positive outcomes from discussions and debates within their organisation and with other national and international entities
- Developing and managing relationships with key individuals in organisations you seek to influence
- Proactive and reactive relationships with online and offline press
Training Methodology
The course combines presentations that share both theory and industry best practices with practical sessions in accordance with adult learning and blended learner-centred principles.
Participants will have opportunities to put into practice the skills they develop and enhance during the course. We make the most of small and whole group exercises, videos, case studies, peer exchange, brainstorming, role plays and discussions.
We will spend time working one-on-one and in small groups to resolve the challenges participants face. They will leave with new ideas and skills they can implement immediately they step back into their teams.
Participants are encouraged to reflect on and discuss their own professional issues and experiences. Overall, 50% of training will be experiential and 50% will be theoretical.
Participants will receive a workshop manual with an introduction to the program, slides, overview, background information, exercises, and plenty of space for their own notes.
Organisational Impact
Participants will return to their organisations able to:
- Project a positive, polished, and professional image when representing their organisation
- Advise on protocol systems, processes, procedures, and guidelines that are appropriate for their organisation
- Lead negotiations that result in positive outcomes with national and international entities
- Facilitate collaborative discussions and decision making within their own teams and with other internal teams in support of diplomatic objectives
- Network, both online and offline, and build relationships with the key individual’s leaders what to influence
- Generate positive national and international media coverage for their organisation
Personal Impact
Participants will discuss and hone their skills in:
- Leading the team in thorough planning in preparation for negotiations
- Paying attention to diverse personalities, positions, and undercurrents during negotiations
- Ensuring all views are heard and everyone contributes during discussions
- Aiming for commitment during negotiations and discussions, not just agreement
- Developing contact courses with diplomatic opinion formers, influencers, and decision makers
- Handling the media, talking to the press, and organising media interviews
Who Should Attend?
Individuals whose capabilities and performance will improve when they attend this training course include:
- Public affairs managers and government relations managers in the oil & gas industry, telecommunications, healthcare and finance
- Marketing, PR and sales professionals who represent their organisation at a national or international level
- Business owners needing to negotiate with government organisations as they expand into other countries and regions
- Graduate diplomats and protocol managers in embassies, consulates and high commissions
- Trainee diplomats and protocol managers in government departments and government agencies
Course Outline
Day One
Projecting Authority
- Dress codes for a polished and professional image
- Developing the language of diplomacy
- The mindset of a diplomat who gets things done
- The experience, knowledge, and skills of an effective diplomat
Day Two
Managing Complex and Sensitive Negotiations
- Core knowledge, skills, and approaches in negotiating
- Identifying interests and positions
- Bargaining, expectations, and concessions
- Collaborative decision making
Day Three
Facilitating Discussions and Debate
- Techniques to help you facilitate positive outcomes from discussions and decision making
- Best and worst facilitation practices
- Providing structure and guiding discussions
- Dealing with conflict, disrupters, and emotional responses
Day Four
Powerful Networking and Social Skills
- Developing a networking strategy to create a broad network of influential contacts
- How to connect online and then move relationships into face to face?
- Working a room to connect with the individuals you wish to meet and build relationships with
- Honing key networking skills: rapport, empathy, respect, politeness and courtesy, attentive listening
Day Five
Managing National and International Media
- Managing media interviews for print, TV, radio and online
- Projecting a powerful image in the media
- Speaking on and off the record
- Providing resources including press releases, background briefings and images
- Monitoring press coverage
- Action planning
Certificate
On successful completion of this training course, Oxford Management Centre Certificate with eligible Continuing Professional Education credits (CPE) from National Registry of CPE Sponsor will be awarded to the delegates
Accreditation
In association with
Related Courses
Mastering Protocol, Ceremonial and Etiquette
Date: 27-31 Oct 2025 Location: Dubai Fee: $5,950
Diplomatic Process and Practice
Date: 08-12 Dec 2025 Location: London Fee: $5,950
Diplomacy and International Relations
Date: 05-09 Oct 2026 Location: London Fee: $5,950
Developing Expertise in International Protocol, Diplomatic Relations & Statecraft
Date: 08-12 Dec 2025 Location: Dubai Fee: $5,950
Best Practices for Protocol Officers
Date: 20-24 Oct 2025 Location: Dubai Fee: $5,950
Establishing and Growing Communities of Practice (COP)
Date: 22-26 Dec 2025 Location: Dubai Fee: $5,950
Intercultural Communication
Date: 24-28 Nov 2025 Location: Online Fee: $3,950
Fundamentals of Digital Diplomacy
Date: 23-27 Mar 2026 Location: London Fee: $5,950
Introduction to Diplomatic Protocol Etiquette
Date: 22-26 Dec 2025 Location: Dubai Fee: $5,950
FREQUENTLY ASKED QUESTIONS
Yes, we provide assistance in securing both hotel reservations & entry visa on all our international training venues, for delegates attending our training courses. For further information / assistance, please contact our Customer Service at:
- Telephone: +971 50 985 0174
- E-mail: info@oxford-management.com
Yes, Oxford Management Centre is accredited by the following professional bodies;
National Association of State Board of Accountancy (NASBA)
The Oxford Management Centre is registered with NASBA as a sponsor of Continuing Professional Education (CPE) on the National Registry of CPE Sponsors. NASBA have final authority on the acceptance of individual courses for CPE credit.
Yes, discounts are available. For further information please call +971 50 985 0174 or email, info@oxford-management.com
Note: Discounts are not applicable with any other special offer that may be available.
All course bookings made through Oxford Management Centre are non-refundable. By registering for a course, you acknowledge and accept that fees are payable in full and are not subject to refund under any circumstances, including but not limited to participant dissatisfaction, changes in personal or professional circumstances, or partial attendance.
Oxford Management Centre reserves the right to make reasonable adjustments to course content, trainers, or schedules where necessary, without entitling delegates to a refund. Full details of each course – including objectives, target audience, and content – are clearly outlined prior to enrolment, and it is the responsibility of the delegate to ensure suitability before booking.
There are 2 easy ways to register:
- Online: Select the training course you want to register for, Click the “Book Your Place” button on the course page, complete the form and click submit.
- E-mail: Send your details to info@oxford-management.com
We request that all cancellations be made at least one week before the class start date. You may reschedule this class without any penalty. If not, a $250 fee will be charged for cancellations received less than one week before a class begins and for no-shows. Cancellation penalties and any fees incurred by Oxford Management Centre will be deducted from refunds.
For more information request, email info@oxford-management.com or call +971 50 985 0174.
The classroom training fees include course presentation, relevant materials, physical & digital documentation, lunch and refreshments served during entire training. Accommodation and transportation are not included in the training course fees.
While, online training fees cover the course presentation and digital documentation and relevant materials.
The Oxford Management Centre Certificate of Completion with corresponding CPE credits shall be awarded to delegates who has successfully completed the training course.
Payment must be received before the training course commences. You can make payment by bank draft, cash, credit card or wire transfer.
Note: If the payment is not received, Oxford Management Centre has the right to refuse admission.
Upon receipt of your registration form, we will send you the following by e-mail:
- Registration Confirmation
- Invoice/Receipt (where appropriate)
If you register online you will receive an e-mail within 24 hours confirming your registration.
