An Intensive 5-day Training Course
Mastering Protocol, Ceremonial and Etiquette
The Art of Courtesy and Formal Behaviour
Course Introduction
Diplomatic protocol and ceremonial are serious and important concerns. When you, your senior team or your organization are dealing with Heads of State, senior officials or foreign dignitaries, demonstrating your knowledge of ceremonial and respect avoid blunders that damage your prestige. Centuries of international relations and diplomatic practice have established rules which strengthen communication between people. On formal occasions, a single mistake can compromise relationships and lead to embarrassment for you, your organization and your Nation.
This ‘Mastering Protocol, Ceremonial and Etiquette’ training course is fast paced and fun so that your learning will be greater. It will arm you with a host of practical skills and detailed knowledge to negotiate the minefield of correct behaviour with the widest range of people and the most diverse situations. It will enable you to radiate unflappable poise in stressful situations. You can also brief and support Senior Management in the many formal occasions that they are required to attend boosting your own reputation and visibility.
This Oxford Management Centre training course will highlight:
- The criticality of correct protocol through examining diplomatic mistakes and their consequences
- Establishing the principles and procedures of successful ceremony
- Build your knowledge and show how to research for any event
- Cover the rules for inviting, greeting and dining
- Show you how to brief and prepare your team for the occasion
Objectives
By the end of this Mastering Protocol, Ceremonial and Etiquette training course, you will have learned to:
- Assemble a comprehensive brief for every event involving protocol
- Create and share a clear plan for the preparation and execution of each event
- Understand the complexity of protocol and ceremonial and how to research
- Prepare speech, event, and other senior briefing documents
- Anticipate all possible problems and how to deal with them
Training Methodology
This course uses a wide variety of proven adult learning techniques to ensure effective assimilation and retention of the information presented. This training course is highly interactive and will prompt delegates to reflect on their own thinking, communication style and practice.
Your Tutor will guide and facilitate learning using a wide variety of methods including direct input, video, discussions, case studies and group and individual exercises to focus on the themes of the course, practice skills and receive feedback.
Organisational Impact
The organization will benefit in the following ways:
- Protect your reputation in situations where you are highly visible
- Give assurance to senior management and officials that they will be well informed and supported
- Improve organizational confidence in handling protocol events
- Have in place plans for managing any protocol or ceremonial breaches
- Expand your influence within your sector and the wider world
- Better live your brand values in critical situations
Personal Impact
The personal benefits to be derived from attending this Mastering Protocol, Ceremonial and Etiquette training course include the following:
- Greater understanding of protocol, ceremonial, and etiquette
- Improved understanding of protocol rules and requirements
- Greater understanding of how to create an event/occasion brief and plan
- Improved ability to brief and support senior team members
- Improved level of confidence in delivering your own events
- Greater confidence in your own contributions to other people’s events
Who Should Attend?
This Oxford training course will benefit a wide range of professionals but, particularly:
- Event Organizers
- PR Specialists
- Staff working in international relations
- Staff of international and non-governmental organizations
- Practitioners in other fields seeking an entry point into the world of diplomacy
- Journalists, business-people, and other professionals who interact with diplomats and wish to improve their knowledge of diplomacy, ceremonial, and etiquette on formal and State occasions
Course Outline
Day One
An Introduction to Protocol
- What is protocol and why is it important?
- Analyzing examples of protocol and ceremonial errors
- Establishing a protocol function in the organization
- What are the resources that you need?
- How to establish an event or occasion brief?
- The importance of training and support
Day Two
Meeting and Management
- Overview of the different diplomatic titles and ranks
- Correct form for issuing invitations and replying to them
- Diplomatic emblems and insignia, where these are used or displayed
- Forms of address: How to address VVIPs
- Greeting etiquette and the importance of the handshake
- How to introduce another person?
- Topics for conversation and small talk
Day Three
Ceremonial
- Formality/informality, precedence and seating
- Hosting and duties of the host
- Speeches – who speaks first, introductions
- Briefing senior staff
- Dining and dining etiquette
- Formal banquets
Day Four
Researching and Planning
- Establishing your network of contacts
- Sources of help and support
- Dealing with different cultures - research
- Building your event liaison list
- Making the event plan
- Sharing and modifying the plan
Day Five
Developing a Crisis Plan and Following Up
- Sweating the details – reviewing the plan
- What could go wrong? How can you deal with each?
- Establishing a preparation timeline
- The importance of farewells
- Following up
Certificate
Oxford Management Centre Certificate will be provided to delegates who successfully completed the training course.
Accreditation
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FREQUENTLY ASKED QUESTIONS
To check on availability please call Registrar’s Office at +971 50 985 0174. If you have any questions or enquiries please feel free to contact us
- Telephone: +971 50 985 0174
- E-mail: [email protected]
Yes, we provide assistance in securing both hotel reservations & entry visa on all our international training venues, for delegates attending our training courses. For further information / assistance, please contact our Customer Service at:
- Telephone: +971 50 985 0174
- E-mail: [email protected]
Yes, Oxford Management Centre is accredited by the following professional bodies;
National Association of State Board of Accountancy (NASBA)
The Oxford Management Centre is registered with NASBA as a sponsor of Continuing Professional Education (CPE) on the National Registry of CPE Sponsors. NASBA have final authority on the acceptance of individual courses for CPE credit.
Yes, discounts are available. For further information please call +971 50 985 0174 or email, [email protected]
Note: Discounts are not applicable with any other special offer that may be available.
There are 2 easy ways to register:
- Online: Select the training course you want to register for, Click the “Book Your Place” button on the course page, complete the form and click submit.
- E-mail: Send your details to [email protected]
We request that all cancellations be made at least one week before the class start date. You may reschedule this class without any penalty. If not, a $250 fee will be charged for cancellations received less than one week before a class begins and for no-shows. Cancellation penalties and any fees incurred by Oxford Management Centre will be deducted from refunds.
For more information request, email [email protected] or call +971 50 985 0174.
The classroom training fees include course presentation, relevant materials, physical & digital documentation, lunch and refreshments served during entire training. Accommodation and transportation are not included in the training course fees.
While, online training fees cover the course presentation and digital documentation and relevant materials.
The Oxford Management Centre Certificate of Completion with corresponding CPE credits shall be awarded to delegates who has successfully completed the training course.
Payment must be received before the training course commences. You can make payment by bank draft, cash, credit card or wire transfer.
Note: If the payment is not received, Oxford Management Centre has the right to refuse admission.
Upon receipt of your registration form, we will send you the following by e-mail:
- Registration Confirmation
- Invoice/Receipt (where appropriate)
If you register online you will receive an e-mail within 24 hours confirming your registration.
