Customer Service Management Training Courses
Customer Service Management training courses are designed to equip professionals with the skills and knowledge necessary to excel in the dynamic field of customer service. Our Customer Service Management training courses delve into various aspects of customer service management, emphasizing the importance of understanding customer needs, effective communication, and problem-solving. Participants learn to navigate diverse customer interactions, manage expectations, and enhance customer satisfaction. The curriculum often covers conflict resolution, customer relationship management, and strategies for creating a customer-centric organizational culture.
One key focus of our Customer Service Management training courses is the development of strong leadership skills. Participants learn to lead and inspire their teams to provide exceptional customer service, fostering a positive and collaborative work environment. Effective leadership in customer service involves coaching, motivating, and empowering team members to deliver consistent and high-quality service. Additionally, Customer Service Management training courses may address technology and data analytics to enhance customer experiences, providing participants with valuable insights to make informed decisions and improve overall service delivery.
Furthermore, Customer Service Management training courses offered by Oxford Management Centre often incorporate real-world case studies and practical exercises to simulate various customer service scenarios. This hands-on approach allows participants to apply theoretical concepts in a controlled environment, honing their problem-solving abilities and decision-making skills. By the end of these customer service training courses, participants are not only better equipped to handle the complexities of customer interactions, lead teams effectively, and contribute to the overall success of their organizations in a customer-centric marketplace, but they also stand a chance to achieve potential career advancements such as promotions, salary increments, or new job opportunities.
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FREQUENTLY ASKED QUESTIONS
To check on availability please call Registrar’s Office at +971 50 985 0174. If you have any questions or enquiries please feel free to contact us
- Telephone: +971 50 985 0174
- E-mail: [email protected]
Yes, we provide assistance in securing both hotel reservations & entry visa on all our international training venues, for delegates attending our training courses. For further information / assistance, please contact our Customer Service at:
- Telephone: +971 50 985 0174
- E-mail: [email protected]
Yes, Oxford Management Centre is accredited by the following professional bodies;
National Association of State Board of Accountancy (NASBA)
The Oxford Management Centre is registered with NASBA as a sponsor of Continuing Professional Education (CPE) on the National Registry of CPE Sponsors. NASBA have final authority on the acceptance of individual courses for CPE credit.
Yes, discounts are available. For further information please call +971 50 985 0174 or email, [email protected]
Note: Discounts are not applicable with any other special offer that may be available.
There are 2 easy ways to register:
- Online: Select the training course you want to register for, Click the “Book Your Place” button on the course page, complete the form and click submit.
- E-mail: Send your details to [email protected]
We request that all cancellations be made at least one week before the class start date. You may reschedule this class without any penalty. If not, a $250 fee will be charged for cancellations received less than one week before a class begins and for no-shows. Cancellation penalties and any fees incurred by Oxford Management Centre will be deducted from refunds.
For more information request, email [email protected] or call +971 50 985 0174.
The classroom training fees include course presentation, relevant materials, physical & digital documentation, lunch and refreshments served during entire training. Accommodation and transportation are not included in the training course fees.
While, online training fees cover the course presentation and digital documentation and relevant materials.
The Oxford Management Centre Certificate of Completion with corresponding CPE credits shall be awarded to delegates who has successfully completed the training course.
Payment must be received before the training course commences. You can make payment by bank draft, cash, credit card or wire transfer.
Note: If the payment is not received, Oxford Management Centre has the right to refuse admission.
Upon receipt of your registration form, we will send you the following by e-mail:
- Registration Confirmation
- Invoice/Receipt (where appropriate)
If you register online you will receive an e-mail within 24 hours confirming your registration.
