An Intensive 5-day Training Course
Intercultural Communication
Building Good Relations
Course Introduction
This Intercultural Communication training course offers key tools and techniques participants can use to optimize international best practice by understanding how international management styles differ and learning how to adapt or get others to adapt. In doing so it reflects one of the most important trends in contemporary management; the need to build lasting relationships and trust in a globalized economy dominated by information and communication technology. It demonstrates how to enter new markets and manage multicultural teams, in short, how to become a multicultural manager.
Led by subject matter expert, this training course teaches you how to overcome challenges in dealing with clients, colleagues, and business partners from different cultural backgrounds. Moreover, the training course focuses on the challenges faced by participants themselves in entering new markets, managing teams and running supply chain management and dealing with issues raised by multinational colleagues and management within their organization.
This Oxford Management Centre training course will highlight:
- The key contributions of intercultural theory and principles to international management
- How to manage different client and partner expectations based on their values and attitudes
- How to recognize and adapt to different communication styles
- How to deal with organizational differences hat impede efficiency and international cooperation.
- How to recognize and adapt to different leadership styles
- How to build a reputation as a multicultural manager
Objectives
At the end of this Intercultural Communication training course, you will learn to:
- Communicate successfully with international colleagues, clients, and business partners
- Work successfully with new and existing overseas markets
- Adapt successfully to different organization styles
- Analyze and adapt to different management styles
- Apply practical tools and techniques to help you manage internationally
Training Methodology
The training course uses a workshop approach involving all participants individually, in pairs and groups. It works on practical examples provided by participants and related to the participant’s industry and the markets they are interested in. It encourages participants to solve practical problems in international management through case studies and critical incidents. It teaches practical tools to understand and resolve cultural differences.
Organisational Impact
This Oxford Management Centre training course can transform international business and government by:
- Achieving smoother communication
- Building good relations and trust
- Resolving misunderstandings
- Understanding how to deal with new or under performing markets and organizations
- Building the management team’s confidence in working internationally
- Learning tools to understand management communication and leadership styles and how to adapt
Personal Impact
Participants on training course will be equipped to deal with a number of challenges, and will be able to attain the following:
- Business challenges resolved
- Communication skills and confidence increased
- Specification, delivery, and budget targets met
- Knowledge of markets and what to look for increased
- Access to international companies and organizations increased
- Adaptation to foreign working environments eased
Who Should Attend?
This Intercultural Communication training course is suitable to a wide range of professionals but will greatly benefit:
- Managers working with overseas markets. These may be new markets, local, regional, or global
- Multicultural teams working together in the same location
- Virtual International teams communicating electronically or by occasional face-to-face meetings
- Senior management teams and board members
- Departments focusing on international markets or of multicultural composition
Course Outline
Day One
The Importance of Cultural Awareness and the Key Theoretical Principles
- Why culture matters
- The culture filter
- The islands activity
- Key principles in intercultural theory
- How to apply the key principles in practice
Day Two
Managing Client Expectations
- Key theories influencing client expectations and how they work
- Analysis of critical incidents regarding client expectations
- principle of client expectations
- Critical incident methodology and how to use it
- Adapting successfully to cultural differences
Day Three
Communication
- Key theoretical issues in communication
- Key national communication issues
- The RADAR Communication tool
- Dealing with Presentations
- Dealing with Meetings
- Dealing with Negotiations
- Dealing with Networking and Relationship Building
Day Four
Operations Management
- Key theoretical points and application
- Adapting to different attitudes to timekeeping and delivery
- International teamworking - key issues and how to adapt
- Adapting to company and national differences regarding working hours and routines
- Analysis of critical incidents
Day Five
Leadership
- Key theoretical issues in intercultural management and how to apply them
- The INCA project – qualities of a successful international manager
- Management and leadership styles
- Gender issues in management and leadership
- The RADAR profile
Certificate
Oxford Management Centre Certificate will be provided to delegates who successfully completed the training course.
Accreditation
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FREQUENTLY ASKED QUESTIONS
To check on availability please call Registrar’s Office at +971 50 985 0174. If you have any questions or enquiries please feel free to contact us
- Telephone: +971 50 985 0174
- E-mail: [email protected]
Yes, we provide assistance in securing both hotel reservations & entry visa on all our international training venues, for delegates attending our training courses. For further information / assistance, please contact our Customer Service at:
- Telephone: +971 50 985 0174
- E-mail: [email protected]
Yes, Oxford Management Centre is accredited by the following professional bodies;
National Association of State Board of Accountancy (NASBA)
The Oxford Management Centre is registered with NASBA as a sponsor of Continuing Professional Education (CPE) on the National Registry of CPE Sponsors. NASBA have final authority on the acceptance of individual courses for CPE credit.
Yes, discounts are available. For further information please call +971 50 985 0174 or email, [email protected]
Note: Discounts are not applicable with any other special offer that may be available.
There are 2 easy ways to register:
- Online: Select the training course you want to register for, Click the “Book Your Place” button on the course page, complete the form and click submit.
- E-mail: Send your details to [email protected]
We request that all cancellations be made at least one week before the class start date. You may reschedule this class without any penalty. If not, a $250 fee will be charged for cancellations received less than one week before a class begins and for no-shows. Cancellation penalties and any fees incurred by Oxford Management Centre will be deducted from refunds.
For more information request, email [email protected] or call +971 50 985 0174.
The classroom training fees include course presentation, relevant materials, physical & digital documentation, lunch and refreshments served during entire training. Accommodation and transportation are not included in the training course fees.
While, online training fees cover the course presentation and digital documentation and relevant materials.
The Oxford Management Centre Certificate of Completion with corresponding CPE credits shall be awarded to delegates who has successfully completed the training course.
Payment must be received before the training course commences. You can make payment by bank draft, cash, credit card or wire transfer.
Note: If the payment is not received, Oxford Management Centre has the right to refuse admission.
Upon receipt of your registration form, we will send you the following by e-mail:
- Registration Confirmation
- Invoice/Receipt (where appropriate)
If you register online you will receive an e-mail within 24 hours confirming your registration.
