An Intensive 10-day Training Course
Leading Business Strategy through Operational Excellence
Aligning Strategies and Operations
to Enhance Corporate Values
Course Introduction
This Leading Business Strategy through Operational Excellence is designed to enable leaders and professionals to spearhead the integration of their organizational processes across organizational boundaries and existing systems in order to excel in the digital age. Operational managers deliver business performance by effectively influencing work teams and co-coordinating among functions. This course will enable you to enhance and create value to your organization by aligning department goals with your organization’s strategic vision and mission.
The focus of the first week of this 2-week training course will be on Strategic Operations Leadership in which delegates learn to plan and implement change to meet stakeholders’ needs, create an innovative culture which leverage department's core competencies, and gain the leadership skills to effectively integrate strategic thinking with daily operations.
The second week focuses on Operational Excellence which will equip the participants with the knowledge, skills, and behavioral competencies required to support an Operational Excellence programme and contribute significantly to the bottom line of your organization, reducing variation, defects, cycle times, lead times, waste, and costs within your operations. It supports the drive for sustainable profitability and growth within your organization by adopting a holistic approach to improvement. The essence of Operational Excellence is an organizational culture that achieves long-term sustainable growth and performance development by enhancing employee empowerment and motivation.
This training course is designed for leaders and practitioners wishing to transform their organizations through strategy and culture, and through the application of operational excellence approaches, methodologies, processes, and tools.
This Oxford Management Centre training course will highlight:
- Understanding the critical aspects of strategic thinking and operational excellence
- Leveraging operational strengths to enhance stakeholders’ value
- Executing Strategy and lean organizational practices at the operational level
- Managing projects and practicing process management practices effectively
- managing operational change management to influence an innovative culture
Modules
This training course is split into two modules:
MODULE I - Strategic Operations Leadership
MODULE II - Operational Excellence
Each module is structured and can be taken as a stand-alone training course; however, delegates will maximise their benefits by taking Module 1 and 2 back-to-back as a 2-week training course.
Objectives
At the end of this Leading Business Strategy through Operational Excellence training, participants will be able to:
- Align operations improvements with business strategy to support growth and achieve the organization’s strategic objectives
- Build strategic thinking into operations excellence efforts
- Appreciate the contemporary challenges that operations leaders need to deal within dynamic environment.
- Understand current strategies for improved operations competitiveness
- Influence organizational culture and employee behavior to align strategic goals and operations management
- Implement Lean Organization principles, methodologies to achieve key operational excellence goals – easier, better, faster, and cheaper
Training Methodology
This Leading Business Strategy through Operational Excellence will be conducted through a combined applications of (a) coach-led training, (b) practical application of techniques through individual and group activities, and (c) mini-focus case discussions and reflection of delegate real life experiences. Participants are given opportunities to apply strategic tools to their operations context. The main goal is to motivate participants to start thinking, evaluating and setting strategic priorities for their organization operations functions. The seminar manual provides a guide to all tools and methods covered for future reference.
Organisational Impact
Organizations will benefit from participants adopting holistic thinking, avoiding the sub-optimization that can result from fragmented improvement activity. The benefits are as follows:
- Leveraging strategic thinking at the operational level to create value and sustain business growth
- Maximizing operational core competencies to implement organizational strategy
- Bridging the gap between organizational and operational goals
- Fostering an innovative culture that strives for operational excellence by overcoming strategic challenges
- Developing an effective change process that satisfies customer expectations and stakeholder needs
- Engaging all stakeholders to align improvements to strategic imperatives
Personal Impact
This Leading Business Strategy through Operational Excellence training course will personally benefit the participants by being able to apply the thinking and techniques to identify, evaluate, and improve issues affecting them in the workplace.
- Developing their professional skills and critical thinking
- Network with and learn from other organizations
- Making data-driven business decisions and problem solving
- Engage stakeholders more effectively in aligning strategies and operations
- Employing tools and techniques to reduce costs and drive customer satisfaction and profitability
Who Should Attend?
This Leading Business Strategy through Operational Excellence training course is appropriate for everyone in the organization but may be of special interest to anyone charged with driving the improvement of operating performance.
This Oxford Management Centre course is suitable to a wide range of professionals but will greatly benefit:
- Directors and Vice Presidents
- Manufacturing, Quality, and Operations Managers
- Supply Chain Personnel
- Operations Personnel
- Team Leaders
- Technical Staff
Course Outline
Module 1: Strategic Operations Leadership
Day One
Critical Aspects of Strategic Thinking
- Strategy in the context of operations management
- Distinguishing between strategic thinking and planning
- Identifying the strategic challenges facing operational managers
- Identifying the impact of strategy on operational activity
- Aligning the organization's vision with reality
- Creating sustainable competitive advantage
Day Two
Leveraging Operational Strengths to Enhance Stakeholders’ Value
- Organisational vs. operational competencies
- Identifying the key strengths within your operation
- Rating competencies against strategic goals
- The importance of stakeholders in the strategy process
- Satisfying the needs of the stakeholders
- Positioning yourself within the four cycles of operational effectiveness
- Macro-environment scanning with PESTLE
- Micro-environment scanning with Porter's Five Forces
Day Three
Executing Strategy at The Operational Level
- Qualifying the gaps between operational and organisational vision
- Establishing the foundation for realising goals
- Questioning assumptions: Discover new solutions and findings
- Managing operational strategic assets
- Rigorous planning through scenario assessment
- Quantifying the impact of proposed solutions
Day Four
Creating An Innovative Culture
- The importance of innovation in strategic thinking
- Meeting the five preconditions for an innovative culture
- Facilitating team innovation
- Generating innovation ideas using tools for creativity
- Benchmarking objectives against actual performance
Day Five
Operational Change Management
- Understanding stakeholders’ response to change on the change curve
- Implementing operational change using the ADKAR change process
- Gaining commitment using the influence model
- Applying influencing techniques to overcome resistance
- Earning support with entrepreneurial techniques
Module 2: Operational Excellence
Day Six
Operational Excellence Perspectives & Strategic Approach
- The OPEX Framework, Principles, Benefits
- Elements of Strategic Approach – McKinsey’s 7S, Balanced Scorecard, Strategy Map
- McKinsey’s 7S Model
- Balanced Scorecard (BSC)
- Strategy Map
- Integrated Management Systems – Quality, Environmental, Safety & Health (ISO 9001, 14001, 45001)
Day Seven
Managing Projects
- Project Pipeline Development and Prioritisation
- Overview of PM Lifecycle
- Business Case Proposal
- Project Planning Toolbox – WBS, Gantt Chart, Risk Management etc.
- Project Execution & Monitoring
- Project Closure
Day Eight
Practices & Methodologies for Operational Excellence
- Continuous Improvement
- Improving Cross-functional Processes – SIPOC, Swimlane
- Finding & Eliminating Wastes
- Reducing Costs of Quality (COQ)
- A3 Problem Solving, DMAIC & PDCA Cycle
- Theory of Constraints (TOC)
Day Nine
Lean Organization Practices
- Lean Management 4P Framework
- The 14 Principles of Lean Organization
- Tools Selection and Use – Idea Generation, Data Analysis, Decision Making
- Total Productive Maintenance (TPM)
- Visual Management – 5S, Kanban
Day Ten
Cultural Leadership
- Change Leadership
- Conflict Resolution
- Consensus Building
- Motivating Individuals
- Team Building
Certificate
On successful completion of this training course, Oxford Management Centre Certificate with eligible Continuing Professional Education credits (CPE) from National Registry of CPE Sponsor will be awarded to the delegates
Accreditation
In association with
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FREQUENTLY ASKED QUESTIONS
Yes, we provide assistance in securing both hotel reservations & entry visa on all our international training venues, for delegates attending our training courses. For further information / assistance, please contact our Customer Service at:
- Telephone: +971 50 985 0174
- E-mail: info@oxford-management.com
Yes, Oxford Management Centre is accredited by the following professional bodies;
National Association of State Board of Accountancy (NASBA)
The Oxford Management Centre is registered with NASBA as a sponsor of Continuing Professional Education (CPE) on the National Registry of CPE Sponsors. NASBA have final authority on the acceptance of individual courses for CPE credit.
Yes, discounts are available. For further information please call +971 50 985 0174 or email, info@oxford-management.com
Note: Discounts are not applicable with any other special offer that may be available.
There are 2 easy ways to register:
- Online: Select the training course you want to register for, Click the “Book Your Place” button on the course page, complete the form and click submit.
- E-mail: Send your details to info@oxford-management.com
We request that all cancellations be made at least one week before the class start date. You may reschedule this class without any penalty. If not, a $250 fee will be charged for cancellations received less than one week before a class begins and for no-shows. Cancellation penalties and any fees incurred by Oxford Management Centre will be deducted from refunds.
For more information request, email info@oxford-management.com or call +971 50 985 0174.
The classroom training fees include course presentation, relevant materials, physical & digital documentation, lunch and refreshments served during entire training. Accommodation and transportation are not included in the training course fees.
While, online training fees cover the course presentation and digital documentation and relevant materials.
The Oxford Management Centre Certificate of Completion with corresponding CPE credits shall be awarded to delegates who has successfully completed the training course.
Payment must be received before the training course commences. You can make payment by bank draft, cash, credit card or wire transfer.
Note: If the payment is not received, Oxford Management Centre has the right to refuse admission.
Upon receipt of your registration form, we will send you the following by e-mail:
- Registration Confirmation
- Invoice/Receipt (where appropriate)
If you register online you will receive an e-mail within 24 hours confirming your registration.
