Operational Excellence

Course Introduction

This Operational Excellence training course will equip the participants with the knowledge, skills, and behavioural competencies required to support an Operational Excellence programme and contribute significantly to the bottom line of your organisation, reducing variation, defects, cycle times, lead times, waste, and costs within your operations.

Operational Excellence (OPEX) goes beyond continuous improvement, cost minimisation and productivity maximisation. OPEX supports the drive for sustainable profitability and growth within your organisation by adopting a holistic approach to improvement. The essence of Operational Excellence is an organisational culture that achieves long-term sustainable growth and performance development by enhancing employee empowerment and motivation. The core of OPEX is applying the right tools to the right processes in the right culture. It is a crucial element of organisational leadership focusing on the continual development of organisational culture and operational processes.

This Operational Excellence training course is designed for leaders and practitioners wishing to transform their organisations through strategy and culture, and through the application of operational excellence approaches, methodologies, processes, and tools.

This Oxford Management Centre training course will highlight:

• The framework, principles, and benefits of Operational Excellence
• Lean organization principles and practices
• Effective project and process management practices
• A variety of practices and methodologies for Operational Excellence
• Manage change and influence cultural transformation

Objectives

By the end of this training course, participants will be able to:

• Prioritize and link improvement activities to achieve the organizations strategic objectives
• Review processes, suggest improvements and monitor the progress of the changes
• Manage projects and work processes to improve effectiveness and efficiency of business operations
• Select and use relevant tools and methodologies in the contexts of operational improvement initiatives
• Implement lean organization principles, methodologies to achieve key operational excellence goals – easier, better, faster, and cheaper.
• Influence organizational culture and employee behaviour to support Operational Excellence

Training Methodology

This OPEX training is based on a combination of (a) coach led training, (b) practical application of techniques through individual and group activities, and (c) discussion and reflection of delegate real life experiences. The training course manual provides a guide to all tools and methods covered for future reference.

Organisational Impact

Organisations will benefit from participants adopting holistic thinking, avoiding the sub-optimisation that can result from fragmented improvement activity. The benefits are as follows:

• An organisational culture of striving for operational excellence to create value and to sustain business growth
• Aligning improvements to strategic imperatives
• Engaging all stakeholders in the improvement efforts
• Reducing defects and waste across the whole value stream
• Improving the efficiency and effectiveness of resources
• Increasing customer satisfaction capturing the ‘voice of the customer’
• Promoting organisational learning and engagement

Personal Impact

This training course will personally benefit the participants by being able to apply the thinking and techniques to identify, evaluate, and improve issues affecting them in the workplace.

• Developing their professional skills and critical thinking
• Solving problems using structured, analytical methods
• Making data-driven business decisions
• Engaging more effectively with colleagues during team-based problem solving
• Employing tools and techniques to reduce costs and drive customer satisfaction and profitability

Who Should Attend?

This Oxford Management Centre Operational Excellence training course is appropriate for everyone in the organisation but may be of special interest to anyone charged with driving the improvement of operating performance.

This training course will benefit all levels of personnel in private as well as public sector organisations:

• Managers
• Team Leaders
• Supervisors
• Technical Staff
• Healthcare Personnel
• Operations Personnel

Course Outline