An Intensive 5-day Training Course
Professional Skills for Administrators & Secretaries
Skilled and Effective Business Support
Course Introduction
This Professional Skills for Administrators & Secretaries training course is designed to empower administrative professionals with the critical skills required to thrive in dynamic business environments. It offers a comprehensive focus on the core competencies that define a high-performing office professional—enabling participants to build a polished and effective workplace presence.
Throughout this engaging and practical training course, participants will enhance their ability to organize tasks, manage time effectively, and communicate with clarity. The training course further develops essential personal and professional traits, such as emotional intelligence, stress management, and confident decision-making, which are vital in navigating the challenges of modern office dynamics.
This Oxford Management Centre Professional Skills for Administrators & Secretaries training course will highlight:
- Key competencies essential for administrative and secretarial effectiveness
- Advanced techniques for time and priority management
- Goal setting for improved personal productivity and achievement
- Clear and professional communication across all levels
- Collaborative teamwork and professional relationship building
- Developing a professional image and impactful presence
Objectives
By the end of this Professional Skills for Administrators & Secretaries training course, participants will be able to:
- Demonstrate the attributes of a highly capable office professional
- Enhance personal confidence and professional demeanor
- Communicate effectively with colleagues, managers, and stakeholders
- Navigate workplace challenges and pressure with resilience
- Manage workload through improved planning and prioritization
Training Methodology
This training course is structured using a combination of interactive activities comprising of group and individual exercises. Sharing work experiences is an important part of the training course so that delegates can build on existing knowledge and best practice in other organisations. The discussions are supplemented by trainer presentations. The trainer is also always on hand for one-to-one discussions with delegates regarding any problems or confidential matters that they may wish to discuss privately.
Organisational Impact
Organisations that invest in this Professional Skills for Administrators & Secretaries training course can expect to see:
- Employees with strengthened professional confidence and improved performance
- Enhanced workplace communication and coordination
- Greater time efficiency and resource management
- Staff better equipped to handle workplace stress and complexity
- A more proactive and engaged support team aligned with strategic goals
Personal Impact
Participants in this Professional Skills for Administrators & Secretaries training course will gain:
- Enhanced professional visibility and workplace credibility
- The confidence to actively contribute to team and organisational goals
- Insights into personal strengths and development areas
- Strategies for managing stress and emotional triggers
- Constructive conflict resolution skills and techniques
- Improved ability to manage competing demands effectively
Who Should Attend?
This Oxford Management Centre Professional Skills for Administrators & Secretaries training course is suitable to a wide range of professionals but will especially benefit:
- Administrators
- Secretaries
- Executive Assistants
- Personal Assistants
- Office Managers
- Supervisors
- Business Support staff
Course Outline
Day One to Day Five
- Assessing prior Skills and Knowledge
- Competencies Required for Excellence as an Office Professional
- Perceptions, Attitudes and Beliefs – How they affect Performance
- Goal Setting including Setting SMART Objectives
- Planning
- Mind Mapping
- Understanding Assertive Communication
- Dealing with Conflict and Aggression
- Listening Skills
- Conflict Management and Resolution
- Dealing with Difficult People
- Managing Upwards
- Telephone Skills
- Writing Skills
- Email Etiquette
Certificate
On successful completion of this training course, Oxford Management Centre Certificate with eligible Continuing Professional Education credits (CPE) from National Registry of CPE Sponsor will be awarded to the delegates
Accreditation
In association with
This training course is also part of below 10-day title:
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FREQUENTLY ASKED QUESTIONS
Yes, we provide assistance in securing both hotel reservations & entry visa on all our international training venues, for delegates attending our training courses. For further information / assistance, please contact our Customer Service at:
- Telephone: +971 50 985 0174
- E-mail: info@oxford-management.com
Yes, Oxford Management Centre is accredited by the following professional bodies;
National Association of State Board of Accountancy (NASBA)
The Oxford Management Centre is registered with NASBA as a sponsor of Continuing Professional Education (CPE) on the National Registry of CPE Sponsors. NASBA have final authority on the acceptance of individual courses for CPE credit.
Yes, discounts are available. For further information please call +971 50 985 0174 or email, info@oxford-management.com
Note: Discounts are not applicable with any other special offer that may be available.
All course bookings made through Oxford Management Centre are non-refundable. By registering for a course, you acknowledge and accept that fees are payable in full and are not subject to refund under any circumstances, including but not limited to participant dissatisfaction, changes in personal or professional circumstances, or partial attendance.
Oxford Management Centre reserves the right to make reasonable adjustments to course content, trainers, or schedules where necessary, without entitling delegates to a refund. Full details of each course – including objectives, target audience, and content – are clearly outlined prior to enrolment, and it is the responsibility of the delegate to ensure suitability before booking.
There are 2 easy ways to register:
- Online: Select the training course you want to register for, Click the “Book Your Place” button on the course page, complete the form and click submit.
- E-mail: Send your details to info@oxford-management.com
We request that all cancellations be made at least one week before the class start date. You may reschedule this class without any penalty. If not, a $250 fee will be charged for cancellations received less than one week before a class begins and for no-shows. Cancellation penalties and any fees incurred by Oxford Management Centre will be deducted from refunds.
For more information request, email info@oxford-management.com or call +971 50 985 0174.
The classroom training fees include course presentation, relevant materials, physical & digital documentation, lunch and refreshments served during entire training. Accommodation and transportation are not included in the training course fees.
While, online training fees cover the course presentation and digital documentation and relevant materials.
The Oxford Management Centre Certificate of Completion with corresponding CPE credits shall be awarded to delegates who has successfully completed the training course.
Payment must be received before the training course commences. You can make payment by bank draft, cash, credit card or wire transfer.
Note: If the payment is not received, Oxford Management Centre has the right to refuse admission.
Upon receipt of your registration form, we will send you the following by e-mail:
- Registration Confirmation
- Invoice/Receipt (where appropriate)
If you register online you will receive an e-mail within 24 hours confirming your registration.
