An Intensive 5-day Training Course
Strategic Quality Management: A Roadmap to Organizational Brilliance
Putting Quality at the Centre of Your Organizations Strategy
Course Introduction
This Strategic Quality Management training course will give you the basis to help put quality management at the center of your organization’s strategy. They may not yet fully recognize it, but quality is a key-value identification factor for every company. Whether they like it or not, the quality of an organization’s work will affect its reputation and make it or break it. Strategic Quality Management is now a recognized business discipline globally with postgraduate courses and considerable management interest. However, today, not all organisations currently take a fully strategic view of the role of quality management in their resilience and growth, so the potential is enormous.
More than a focus on quality control, quality assurance or even quality improvement, Strategic Quality Management reflects Edwards Deming’s passionate belief that effective quality management is essential to organizational survival and growth and that, for that to happen, it has got to start and remain core at the top of the organisation. It has got to be made strategic. In this course we explain how this can be done and help delegates to understand and develop effective approaches to ensuring that it takes its rightful place.
This Strategic Quality Management training course will highlight:
- The importance of thinking strategically about quality and quality management
- How strategic quality management can provide a clearly defined framework to drive outstanding business performance
- How the strategic quality management framework allows the organisation to identify and address neglected gaps associated with leadership, planning, customer focus, culture, information management, improvement and managing change
- Engaging and equipping the organization’s people to think and act strategically about quality
- Developing high-level knowledge and a critical awareness of current Strategic Quality Management issues
Objectives
By the end of this Strategic Quality Management training course, you will learn to:
- Understand, and be able to articulate convincingly, the importance of thinking strategically about quality and quality management
- Develop high-level knowledge and a critical awareness of current Strategic Quality Management issues
- Build and deploy the necessary skills and knowledge to deal with complex quality management issues as practitioners and leaders
- Motivate and lead others, including senior managers, to recognize, prioritize and address such issues
- Design, develop and plan organizational processes, systems and frameworks to ensure that the organisation understands, addresses, delivers, monitors and maintains value as seen by the customers through its products or services
Training Methodology
Participants will learn by active participation during the training course through critical debate, the sharing of experiences and looking at cases and exercises that will bring a practical understanding to the concepts of Strategic Quality Management. This will include the opportunity to relate the learning to “real life” issues in their own organization and their experiences as customers themselves.
Organisational Impact
The Organisation will gain the following benefits;
- Recognition of the need for quality management to be treated at the organization’s strategy level
- Improved understanding & critical debate concerning Strategic Quality Management across the whole organization
- Building an organizational momentum for developing & deploying Strategic Quality Management
- Develop change agents to recognize, prioritize & address complex quality management issues
- Basis for organizational leaders to focus effectively on value to customers & address current gaps
- Opportunity to improve processes to maximise value to customers through products & services
Personal Impact
By the end of this Strategic Quality Management training course, the participants will gain the following:
- Increased awareness, understanding & communication of the importance of Strategic Quality Management within an organization
- An understanding of their contributions in assisting the organization develop effective Strategic Quality Management
- High-level knowledge and a critical insight into current Strategic Quality Management issues
- Development as change agents able to recognize, prioritize & address complex quality management issues
- Building leadership skills to engage and equip the people in the organisation to act strategically about quality
- Facilitate their personal, academic and professional development
Who Should Attend?
This Strategic Quality Management training course is suitable to a wide range of professionals but will greatly benefit:
- Senior Leaders
- Quality Management Specialists
- Strategy Professionals
- Operations, Customer Service & Change Management Personnel
- High potential individuals earmarked for future leadership roles
Course Outline
Day One
Quality Management – Where it Comes from & What it Does
- The history of quality
- The place of quality assurance & control
- The origins and purpose of quality management
- The meaning of total quality management
- Quality management systems
- Organizational excellence & the major excellence models
Day Two
The Strategic Quality Management Gap
- The roles of quality management within the organization
- Hoshin planning
- What quality management does not usually address
- The needs for strategic quality management
- Doing an organizational gap analysis
- How do we close the gaps?
Day Three
Understanding Strategy
- The meaning of strategy
- What is organizational strategy?
- The organization’s strategy function
- Mintzberg's 10 schools of strategic thought
- Developing strategic quality management
- Creating a strategy map
Day Four
The Key Components of Strategic Quality Management
- Focus on customer value
- Leadership
- The strategic quality management system
- Strategic quality planning
- Culture, people’s participation and partnership
- Information management, improvement and managing change
Day Five
Changing Your Focus
- What needs to be done & how
- Building a plan
- Implementation
- Addressing the challenges; ‘If I was you, I wouldn’t start from here’
- Course review
Certificate
On successful completion of this training course, Oxford Management Centre Certificate with eligible Continuing Professional Education credits (CPE) from National Registry of CPE Sponsor will be awarded to the delegates
Accreditation
In association with
This training course is also part of below 10-day title:
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FREQUENTLY ASKED QUESTIONS
Yes, we provide assistance in securing both hotel reservations & entry visa on all our international training venues, for delegates attending our training courses. For further information / assistance, please contact our Customer Service at:
- Telephone: +971 50 985 0174
- E-mail: info@oxford-management.com
Yes, Oxford Management Centre is accredited by the following professional bodies;
National Association of State Board of Accountancy (NASBA)
The Oxford Management Centre is registered with NASBA as a sponsor of Continuing Professional Education (CPE) on the National Registry of CPE Sponsors. NASBA have final authority on the acceptance of individual courses for CPE credit.
Yes, discounts are available. For further information please call +971 50 985 0174 or email, info@oxford-management.com
Note: Discounts are not applicable with any other special offer that may be available.
All course bookings made through Oxford Management Centre are non-refundable. By registering for a course, you acknowledge and accept that fees are payable in full and are not subject to refund under any circumstances, including but not limited to participant dissatisfaction, changes in personal or professional circumstances, or partial attendance.
Oxford Management Centre reserves the right to make reasonable adjustments to course content, trainers, or schedules where necessary, without entitling delegates to a refund. Full details of each course – including objectives, target audience, and content – are clearly outlined prior to enrolment, and it is the responsibility of the delegate to ensure suitability before booking.
There are 2 easy ways to register:
- Online: Select the training course you want to register for, Click the “Book Your Place” button on the course page, complete the form and click submit.
- E-mail: Send your details to info@oxford-management.com
We request that all cancellations be made at least one week before the class start date. You may reschedule this class without any penalty. If not, a $250 fee will be charged for cancellations received less than one week before a class begins and for no-shows. Cancellation penalties and any fees incurred by Oxford Management Centre will be deducted from refunds.
For more information request, email info@oxford-management.com or call +971 50 985 0174.
The classroom training fees include course presentation, relevant materials, physical & digital documentation, lunch and refreshments served during entire training. Accommodation and transportation are not included in the training course fees.
While, online training fees cover the course presentation and digital documentation and relevant materials.
The Oxford Management Centre Certificate of Completion with corresponding CPE credits shall be awarded to delegates who has successfully completed the training course.
Payment must be received before the training course commences. You can make payment by bank draft, cash, credit card or wire transfer.
Note: If the payment is not received, Oxford Management Centre has the right to refuse admission.
Upon receipt of your registration form, we will send you the following by e-mail:
- Registration Confirmation
- Invoice/Receipt (where appropriate)
If you register online you will receive an e-mail within 24 hours confirming your registration.
