An Intensive 10-day Training Course
Mastering Excellence: Strategic Quality Management and Business Improvement Techniques
Integrative Strategies to navigating the Path to achieving Operational Excellence
Course Introduction
This Mastering Excellence: Strategic Quality Management and Business Improvement training course will give you the basis to help put quality management at the center of your organization’s strategy and will help you understand and implement recognized best practice improvement and quality management tools, techniques and approaches.
Over an immersive 10-day journey, delegates will gain tools to not only understand and develop effective approaches to ensuring that quality management remains core at the top of the organisation, but also to the methods and practices of business improvement and quality management and the practical issues of implementation and their solution.
By the end, participants will be adept at not just thinking strategically about quality and quality management, but also at deploying the necessary skills and knowledge to deal with complex business improvement and quality management issues as practitioners and leaders.
This Mastering Excellence: Strategic Quality Management and Business Improvement training course will highlight:
- How Strategic Quality Management can provide a clearly defined framework to drive outstanding business performance
- How the Strategic Quality Management framework allows the organisation to identify and address neglected gaps associated with leadership, planning, customer focus, culture, information management, improvement and managing change
- Key Business Improvement Approaches and Quality Tools
- Understanding how business process improvement and quality techniques can support business strategy and achievement of strategic goals
- The relative merits of the Lean and Lean Six Sigma approaches and toolkits
- The importance and roles of people in improvement
Modules
This training course is split into two modules:
MODULE I - Strategic Quality Management: A Roadmap to Organizational Brilliance
MODULE II - Business Improvement & Quality Techniques
Each module is structured and can be taken as a stand-alone training course; however, delegates will maximise their benefits by taking Module 1 and 2 back-to-back as a 2-week training course.
Objectives
By the end of this Mastering Excellence: Strategic Quality Management and Business Improvement training course, you will learn to:
- Develop high-level knowledge and a critical awareness of current Strategic Quality Management issues
- Design, develop and plan organizational processes, systems and frameworks to ensure that the organisation understands, addresses, delivers, monitors and maintains value as seen by the customers through its products or services
- Recognize what is, and where is, the potential for improvement within an organisation and how business improvement and quality techniques can support business strategy and high-level strategic goals
- Apply specific business improvement approaches and quality tools to deliver targeted business objectives
- Maximise customer value within your organizational processes and minimize inherent process and product variation
- Engage your people in the improvement process
Training Methodology
Participants will learn by active participation during the training course through critical debate, the sharing of experiences and looking at cases and exercises that will bring a practical understanding to the concepts of Strategic Quality Management & Business Improvement. This will include the opportunity to relate the learning to “real life” issues in their own organization and their own experiences.
Organisational Impact
The organisation will benefit from this Mastering Excellence: Strategic Quality Management and Business Improvement training course in the following ways:
- Improved understanding and critical debate concerning Strategic Quality Management and Business Improvement and Quality Techniques across the whole organization
- Develop change agents to recognize, prioritize and address quality management and business improvement issues
- Basis for organizational leaders to focus effectively on value to customers and address current gaps
- Opportunity to improve processes to maximise consistency and value to customers through products and services
- Developing staff confidence and competence in business improvement activities
- Building an organizational momentum for developing and deploying Business Improvement and Quality Techniques
Personal Impact
By the end of this Mastering Excellence: Strategic Quality Management and Business Improvement training course, the participants will gain the following;
- Increased awareness, understanding and implementation skills in relation to Strategic Quality Management and key recognized best practice improvement and quality management tools, techniques and approaches
- Development as change agents able to recognize, prioritize and address specific quality management issues and the needs for business and quality improvement
- Build leadership skills to engage and equip the people in the organisation to act strategically about Quality and contribute to improvement
- An understanding of the potential for their personal contribution in assisting the organisation apply best practice improvement and quality management tools, techniques and approaches
- Knowledge and critical insight into the potential for improvement within an organisation and how business improvement and quality techniques can support business strategy and high-level strategic goals
- Facilitate their personal, academic and professional development
Who Should Attend?
This 10-Day Mastering Excellence: Strategic Quality Management & Business Improvement training course is suitable to a wide range of professionals but will greatly benefit:
- Business Managers
- Team Leaders
- Quality Management Specialists
- Operations, Customer Service & Change Management Personnel
- High potential individuals earmarked for future leadership roles
Course Outline
Module 1: Strategic Quality Management: A Roadmap to Organizational Brilliance
Day One
Quality Management – Where it Comes from & What it Does
- The history of quality
- The place of quality assurance & control
- The origins and purpose of quality management
- The meaning of total quality management
- Quality management systems
- Organizational excellence & the major excellence models
Day Two
The Strategic Quality Management Gap
- The roles of quality management within the organization
- Hoshin planning
- What quality management does not usually address
- The needs for strategic quality management
- Doing an organizational gap analysis
- How do we close the gaps?
Day Three
Understanding Strategy
- The meaning of strategy
- What is organizational strategy?
- The organization’s strategy function
- Mintzberg's 10 schools of strategic thought
- Developing strategic quality management
- Creating a strategy map
Day Four
The Key Components of Strategic Quality Management
- Focus on customer value
- Leadership
- The strategic quality management system
- Strategic quality planning
- Culture, people’s participation and partnership
- Information management, improvement and managing change
Day Five
Changing Your Focus
- What needs to be done & how
- Building a plan
- Implementation
- Addressing the challenges; ‘If I was you, I wouldn’t start from here’
- Course review
Module 2: Business Improvement & Quality Techniques
Day Six
What is Business Improvement?
- Identifying the potential for business improvement
- The role of Quality
- Continuous Improvement
- Total Quality Management
- Project by project improvement
- Benchmarking
Day Seven
Key Business Improvement Approaches & Quality Tools
- Organisational Excellence
- Kaizen
- Process Improvement & Teamwork
- What is the Lean Enterprise?
- Applying the 5 or 6 Lean Principles
- Theory of Constraints
Day Eight
Becoming Lean
- Value Stream Mapping
- The 7 or 8 Wastes
- The 5 or 6 S approach
- Simulation Exercise – Why are we inefficient?
- Simulation Exercise – How do we improve?
- Simulation Exercise – Lessons learnt
Day Nine
Lean Six Sigma
- The convoluted origins
- The Six Sigma/Lean Six Sigma package
- The Lean Six Sigma toolkit
- Making sense of a process and associated data
- LSS Project Management
- The ISO 18404 & ISO 13053 International Standards
Day Ten
People in Improvement
- The need for Cultural change
- Leadership for change
- Creative thinking tools
- Need for a management system for business improvement
- Review of course
Certificate
Oxford Management Centre Certificate will be provided to delegates who successfully completed the training course.
Accreditation
In association with
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FREQUENTLY ASKED QUESTIONS
To check on availability please call Registrar’s Office at +971 50 985 0174. If you have any questions or enquiries please feel free to contact us
- Telephone: +971 50 985 0174
- E-mail: [email protected]
Yes, we provide assistance in securing both hotel reservations & entry visa on all our international training venues, for delegates attending our training courses. For further information / assistance, please contact our Customer Service at:
- Telephone: +971 50 985 0174
- E-mail: [email protected]
Yes, Oxford Management Centre is accredited by the following professional bodies;
National Association of State Board of Accountancy (NASBA)
The Oxford Management Centre is registered with NASBA as a sponsor of Continuing Professional Education (CPE) on the National Registry of CPE Sponsors. NASBA have final authority on the acceptance of individual courses for CPE credit.
Yes, discounts are available. For further information please call +971 50 985 0174 or email, [email protected]
Note: Discounts are not applicable with any other special offer that may be available.
There are 2 easy ways to register:
- Online: Select the training course you want to register for, Click the “Book Your Place” button on the course page, complete the form and click submit.
- E-mail: Send your details to [email protected]
We request that all cancellations be made at least one week before the class start date. You may reschedule this class without any penalty. If not, a $250 fee will be charged for cancellations received less than one week before a class begins and for no-shows. Cancellation penalties and any fees incurred by Oxford Management Centre will be deducted from refunds.
For more information request, email [email protected] or call +971 50 985 0174.
The classroom training fees include course presentation, relevant materials, physical & digital documentation, lunch and refreshments served during entire training. Accommodation and transportation are not included in the training course fees.
While, online training fees cover the course presentation and digital documentation and relevant materials.
The Oxford Management Centre Certificate of Completion with corresponding CPE credits shall be awarded to delegates who has successfully completed the training course.
Payment must be received before the training course commences. You can make payment by bank draft, cash, credit card or wire transfer.
Note: If the payment is not received, Oxford Management Centre has the right to refuse admission.
Upon receipt of your registration form, we will send you the following by e-mail:
- Registration Confirmation
- Invoice/Receipt (where appropriate)
If you register online you will receive an e-mail within 24 hours confirming your registration.
