An Intensive 5-day Training Course
Negotiation and Conflict Management in Organisations
Developing a Critical Skill Capacity, Cornerstone of High Performance
Course Introduction
Our ability to negotiate and manage conflict effectively is amongst the most valuable skills we can develop to improve our organisational performance. These skills enable us to negotiate better deals, managed teams and projects more efficiently, and interact more constructively with customers, clients and colleagues.
This 5-day OXFORD training course provides valuable insight into the negotiation and conflict management processes and delivers highly effective practical tools that can be used in a range of situations. Delegates will leave this course having significantly improved their ability to add value through negotiation and conflict management and will have enhanced their capacities as negotiators, managers and leaders.
Objectives
The goals for participants attending this training course are to be able to:
- Think analytically and strategically about negotiation and conflict management
- Understand a personal negotiation and conflict management style assessment that provides valuable insight into how to improve performance
- Efficiently plan and prepare for negotiations to realise better outcomes
- Implement effective practical negotiation strategies in a range of situations
- Add value through the negotiation and conflict management processes by using mediation techniques
- Enhance a vital leadership, management and personal skills that impact on performance across all aspects of their professional lives
Training Methodology
This Management & Leadership training course on Negotiation and Conflict Management in Organisations is designed to be highly interactive, using a mix of case studies, role-play exercises, self-assessment questionnaires, presentations and group discussion workshops. It presents an opportunity for you to practice the skills taught using a variety of hands-on negotiation exercises that stress participation and that reinforce and build on the comprehensive course materials. This Oxford Management Centre training methodology allows you to significantly improve your negotiation and conflict management skills and to have all your questions answered by the highly experienced negotiation specialist who leads the training course.
Organisational Impact
This Negotiation and Conflict Management in Organisations training course will empower organizations by:
- Strengthening organizational capacity to handle negotiations and disputes in a collaborative and solution-focused manner.
- Advancing core organizational objectives through more effective and constructive stakeholder engagement.
- Enhancing management and leadership skills, fostering the ability to influence others and create a cooperative problem-solving environment.
- Improving the capability to negotiate outcomes that align with or exceed organizational goals.
- Building confidence in managing challenging situations, ensuring key relationships are preserved while maximizing negotiation success.
Personal Impact
By the end of this Negotiation and Conflict Management in Organisationstraining course, you will have enhanced your negotiation skills, building on your previous experience to become a more confident and effective negotiator. You will also be better equipped to handle conflict in a constructive and controlled manner.
You will:
- Understand the key differences between skilled and less skilled negotiators and apply these insights to improve your own approach.
- Learn how to identify and leverage your personal negotiation strengths while effectively managing areas for improvement.
- Gain greater control over the negotiation process, ensuring more strategic and successful outcomes.
- Build the confidence to engage in negotiations and conflict resolution with assurance and composure.
- Develop the ability to handle difficult individuals effectively across various scenarios.
- Enhance leadership, management, and interpersonal skills, improving overall professional performance.
Who Should Attend?
This OXFORD training course combines role-play learning, practical insights, discussions and leading edge theoretical concepts. It is designed for anyone who wishes to enhance his or her negotiation skills and make negotiation a more rewarding and effective part of their job function.
This Negotiation and Conflict Management in Organisations training course will therefore benefit ambitious:
- Professionals
- Management Teams
- Team Members
- Administrators
Course Outline
Day One
Breaking Down the Negotiation Process
- The Fundamental Requirements of Negotiation
- Power Dispersal and the Development of Negotiation Theory
- Causes of Organisational Conflict
- Conflict Escalation and Steps to Prevent It
- Managing Conflict – The Five Primary Strategies
- The Dichotomy of Negotiation – Competing and Cooperating
- Gaining Personal Insight - Negotiation Style Assessment
- Negotiation as a Mixed Motive Process
Day Two
Implementing Practical Negotiation Strategies
- Effective Practical Negotiation Strategies
- Competitive Value Claiming Negotiation Strategies – Cutting the Pie
- BATNA, Reserve Point, Target Point
- Opening Offers, Anchors, Concessions
- Cooperative Value Creating Negotiation Strategies – Baking a Bigger Pie
- Identify Interests, Information, Diagnostic Questions & Unbundling Issues
- Package Deals, Multiple Offers and Post-settlement Settlements
- Categorising Negotiation Outcomes
Day Three
Preparation Templates, Sources of Power & Key Mediation Techniques
- Preparation Template - Planning to Negotiate
- Internal & External Preparation, Synthesis and Situation Assessment
- Identifying and Leveraging Negotiating Power
- Mediation in Context – Negotiation, Mediation, Arbitration and Litigation
- Mediation as a Facilitated Negotiation
- Practical Mediation Techniques to Resolve Disputes
- Dealing with Confrontational Negotiators
Day Four
Communicating to Maximise Negotiation Effectiveness
- Communication Style – Packaging Information for Maximum Influence
- Active Listening Skills in Negotiation
- Communicating through Body Language
- Interpreting Body Language and Nonverbal Behaviour
- Communicating within Negotiation Teams
- Improving Negotiation Team Performance
- Ethics and Negotiation
Day Five
International and Cross Cultural Complexities
- What is culture and how does it affect negotiating norms?
- Hofstede’s Cultural Dimensions
- Advice for Cross Cultural Negotiations
- Unique Features of International Agreements
- Building a Deal – What to Remember?
- Applying Learning to a Range of Organisational Situations
- Summary – Building a Better Negotiating Organisation
Certificate
Oxford Management Centre Certificate will be provided to delegates who successfully completed the training course.
Accreditation
In association with
This training course is also part of below 10-day title:
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FREQUENTLY ASKED QUESTIONS
To check on availability please call Registrar’s Office at +971 50 985 0174. If you have any questions or enquiries please feel free to contact us
- Telephone: +971 50 985 0174
- E-mail: [email protected]
Yes, we provide assistance in securing both hotel reservations & entry visa on all our international training venues, for delegates attending our training courses. For further information / assistance, please contact our Customer Service at:
- Telephone: +971 50 985 0174
- E-mail: [email protected]
Yes, Oxford Management Centre is accredited by the following professional bodies;
National Association of State Board of Accountancy (NASBA)
The Oxford Management Centre is registered with NASBA as a sponsor of Continuing Professional Education (CPE) on the National Registry of CPE Sponsors. NASBA have final authority on the acceptance of individual courses for CPE credit.
Yes, discounts are available. For further information please call +971 50 985 0174 or email, [email protected]
Note: Discounts are not applicable with any other special offer that may be available.
There are 2 easy ways to register:
- Online: Select the training course you want to register for, Click the “Book Your Place” button on the course page, complete the form and click submit.
- E-mail: Send your details to [email protected]
We request that all cancellations be made at least one week before the class start date. You may reschedule this class without any penalty. If not, a $250 fee will be charged for cancellations received less than one week before a class begins and for no-shows. Cancellation penalties and any fees incurred by Oxford Management Centre will be deducted from refunds.
For more information request, email [email protected] or call +971 50 985 0174.
The classroom training fees include course presentation, relevant materials, physical & digital documentation, lunch and refreshments served during entire training. Accommodation and transportation are not included in the training course fees.
While, online training fees cover the course presentation and digital documentation and relevant materials.
The Oxford Management Centre Certificate of Completion with corresponding CPE credits shall be awarded to delegates who has successfully completed the training course.
Payment must be received before the training course commences. You can make payment by bank draft, cash, credit card or wire transfer.
Note: If the payment is not received, Oxford Management Centre has the right to refuse admission.
Upon receipt of your registration form, we will send you the following by e-mail:
- Registration Confirmation
- Invoice/Receipt (where appropriate)
If you register online you will receive an e-mail within 24 hours confirming your registration.
