An Intensive 5-day Training Course
Advanced Stakeholder Management
Engaging Key Stakeholders and Managing Their Expectations
Course Introduction
This Oxford Management Centre Advanced Stakeholder Management training course will sharpen your skills in confidently managing stakeholder relationships. The contemporary world of work revolves around stakeholders – suppliers, customers, employees, shareholders, financiers and many more; Project working typically increases the span and quantity of stakeholders, because of the indirect reporting lines, which often cross functional or even organizational boundaries. In the old days, management by command and control was effective and got things done, but these days, much more is required in terms of analyzing the relationships with the high priority stakeholders and managing them productively.
By attending this training course, you will gain insights from short and specific theory blocks covering good practices, interactive exercises simulating stakeholder management situations, case study analysis, interpreting video materials and much more. You will also learn how to use Reflective Practice to analyze stakeholder encounters, following a helpful process that leads to the creation of powerful lessons that you can apply to your future work, to increase your effectiveness and increase your ability to impress people at all levels of an organization.
This Advanced Stakeholder Management training course will highlight:
- Vital aspects of working with high priority stakeholders
- Leveraging a defined stakeholder management process, to ensure a sound approach
- Separating high priority stakeholders from others
- Developing the key relationships with the high priority stakeholders
- Dealing with high pressure situations and resolving disagreements productively
Objectives
At the end of this Advanced Stakeholder Management training course, you will learn to:
- Develop an understanding of the stakeholder environment
- Craft strategies and plans that lead to successful outcomes
- Create impactful actions to manage stakeholder expectations
- Achieve beneficial outcomes from challenging situations
- Learn from experience and constantly improves your knowledge, skills, and practices
Training Methodology
This Oxford Management Centre Advanced Stakeholder Management training course is built around a series of short theory blocks (approximately 35% of the course activity time), with the rest of the activities being highly interactive, including case study analysis, role plays and other simulations, viewing and interpreting video content at regular points. Participants will also benefit from feedback from their peers, as well as from a highly experienced instructor, who will lead the course.
Organisational Impact
After their participants return from the Advanced Stakeholder Management training course, benefits to the organization include.
- Better project outcomes, from clearer understanding of stakeholder requirements
- Reduced costs in projects, due to clearer expectations being established earlier
- Faster project benefit delivery, due to early agreements accelerating the schedule
- Increased productivity, through enhanced stakeholder relationships
- Improved morale, through reduced conflict levels
- More time available to spend on achieving successful outcomes
Personal Impact
After attending the Advanced Stakeholder Management training course, delegates will be able to;
- Feel confident dealing with high priority stakeholders
- Assess the stakeholder environment in a structured manner
- Understand their stakeholders’ requirements and expectations
- Develop stakeholder management plans, based on appropriate strategies
- Manage the interpersonal relationships with priority stakeholders, at all levels
- Create continuous learning by reflective practice and improve their skills further
Who Should Attend?
This Advanced Stakeholder Management training course will greatly benefit anyone who needs to interact with high priority stakeholders in their professional role – this course is aimed at people who already have some experience of managing stakeholders, including
- Executives and managers
- Junior managers and supervisors
- Professional managers and staff, including HR, Finance and other business partners
- Personnel involved in transformation initiatives
- Internal consultants
- Program, project and PMO personnel
Course Outline
Day One
First Principles of Managing Stakeholders
- Self-assessment of current skill levels and identification of areas for development
- The stakeholder engagement lifecycle, process, and key stages
- The potential outcomes from poorly conducted stakeholder engagement
- Negative factors in stakeholder engagements and how to avoid them
- Critical success factors in successful stakeholder engagements
Day Two
Developing an Appropriate Personal Brand and Projecting a Strong Image
- What is a personal brand and what does appropriate mean?
- The elements of a successful personal brand – education, experience, personality, authenticity, values, performance, providing value, consistency
- Developing your value proposition and ‘elevator pitch’
- How to create presentations and reports that impress stakeholders
- Gaining access to senior stakeholders
Day Three
Assessing the High Priority Stakeholders
- Circles of Influence, differing frameworks and their use
- A range of frameworks for assessing stakeholder priority and their pros and cons
- Stakeholders’ self-image, needs, concerns and behaviors
- Social style – quickly analyze stakeholder behavior and decide how to respond for a positive outcome – a deep dive into the technique
- Influencing without power, techniques, and tips for making a high impact
Day Four
Engaging and Managing Your Stakeholders
- Developing a stakeholder communications strategy
- Identifying specific concerns and tailoring the messages accordingly
- Creating a tailored stakeholder communications and engagement plan
- Setting up and managing stakeholder meetings
- Managing disagreements and moving to a productive outcome
Day Five
Negotiating Successful Outcomes
- The processes of negotiation
- Developing your negating position
- Negotiating using a principled approach
- Dealing with challenges
- Driving negotiations to mutually successful outcomes
Certificate
On successful completion of this training course, Oxford Management Centre Certificate with eligible Continuing Professional Education credits (CPE) from National Registry of CPE Sponsor will be awarded to the delegates
Accreditation
In association with
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FREQUENTLY ASKED QUESTIONS
Yes, we provide assistance in securing both hotel reservations & entry visa on all our international training venues, for delegates attending our training courses. For further information / assistance, please contact our Customer Service at:
- Telephone: +971 50 985 0174
- E-mail: info@oxford-management.com
Yes, Oxford Management Centre is accredited by the following professional bodies;
National Association of State Board of Accountancy (NASBA)
The Oxford Management Centre is registered with NASBA as a sponsor of Continuing Professional Education (CPE) on the National Registry of CPE Sponsors. NASBA have final authority on the acceptance of individual courses for CPE credit.
Yes, discounts are available. For further information please call +971 50 985 0174 or email, info@oxford-management.com
Note: Discounts are not applicable with any other special offer that may be available.
All course bookings made through Oxford Management Centre are non-refundable. By registering for a course, you acknowledge and accept that fees are payable in full and are not subject to refund under any circumstances, including but not limited to participant dissatisfaction, changes in personal or professional circumstances, or partial attendance.
Oxford Management Centre reserves the right to make reasonable adjustments to course content, trainers, or schedules where necessary, without entitling delegates to a refund. Full details of each course – including objectives, target audience, and content – are clearly outlined prior to enrolment, and it is the responsibility of the delegate to ensure suitability before booking.
There are 2 easy ways to register:
- Online: Select the training course you want to register for, Click the “Book Your Place” button on the course page, complete the form and click submit.
- E-mail: Send your details to info@oxford-management.com
We request that all cancellations be made at least one week before the class start date. You may reschedule this class without any penalty. If not, a $250 fee will be charged for cancellations received less than one week before a class begins and for no-shows. Cancellation penalties and any fees incurred by Oxford Management Centre will be deducted from refunds.
For more information request, email info@oxford-management.com or call +971 50 985 0174.
The classroom training fees include course presentation, relevant materials, physical & digital documentation, lunch and refreshments served during entire training. Accommodation and transportation are not included in the training course fees.
While, online training fees cover the course presentation and digital documentation and relevant materials.
The Oxford Management Centre Certificate of Completion with corresponding CPE credits shall be awarded to delegates who has successfully completed the training course.
Payment must be received before the training course commences. You can make payment by bank draft, cash, credit card or wire transfer.
Note: If the payment is not received, Oxford Management Centre has the right to refuse admission.
Upon receipt of your registration form, we will send you the following by e-mail:
- Registration Confirmation
- Invoice/Receipt (where appropriate)
If you register online you will receive an e-mail within 24 hours confirming your registration.
