Managing Conflict, Decision Making & Empowerment

Course Introduction

Being able to manage conflict, as well as make the correct decision, and ensure you empower people to perform to the best of their ability are the key skills required by any effective leader and manager.  An AMA survey by Thomas & Schmidt found that managers spend between 18–26% of their time dealing with conflicts, that could arise from poor decision making and lack of empowerment; that can amount to 10 hours of valuable time per week!  Ensuring you create the right positive culture, have the ability to make effective decisions and empower your people to undertake the correct work will ensure overall success.

This Oxford training Course been specifically designed to help leaders and managers control and reduce negative conflict; make effective and efficient decisions to aid the empowerment of others to achieve maximum potential. The programme incorporates the latest research of Emotional Intelligence (EI), neuro-science, psychology, personality research and cutting-edge communication and influencing techniques.

This Oxford training Course will highlight:

• Yours and others natural personality preferences for thinking, feeling, speaking and behaving that may trigger conflict – and help to manage it
• Powerful conflict-management strategies to use in any conflict situation
• Highly effective strategic and verbal techniques to provide effective decisions from your team
• Utilise the key skills needed to make effective decisions to move people from negative to positive mindset
• Master the art of empowering others to increase performance and personal potential

Objectives

This Oxford training Course is designed to help you to:

• Understand your own and other’s conflict personality profiles and preferred approaches to conflict situations
• Deal with difficult people and situations using a large range of powerful techniques
• Utilise powerful practical and psychological decision making techniques
• Adapt practical decision making techniques to ensure positive and optimum outputs
• Develop and perfect the art of empowerment to increase performance and personal potential

Training Methodology

This highly interactive and engaging Oxford training Course will use a range of approaches to learning, including experiential group activities, individual exercises, mini-case studies, role plays and discussions. Graphical materials and stimulating explanations will be used to introduce underlying models. A personal psychometric profile will be used to give you an insight into how your own and other’s personality can contribute to creating or resolving conflicts. In addition, the Thomas Kilmann Conflict Mode profile will reveal what a person’s default conflict-management strategy is and how to manage this.

Organisational Impact

By attending this Oxford training Course and applying the insights, your organization will benefit from:

• Having a high-trust culture of openness, integrity and certainty
• Stronger working relationships, greater collaboration and discretionary effort
• Enhanced ability of employees to resolve their own problems and difficulties so avoiding extended disruptions
• Reduced workplace stress and tension that results in improved morale
• Constructive resolution of conflicts and challenges
• Higher levels of organizational productivity

Course Outline

Day One

Conflict and Personal Conflict Strategies

Day Two

Advanced Interpersonal Skills For Conflict Management

Day Three

Decision Making Process through Positive Influence

Day Four

Mastering Empowerment for Increased Performance

Day Five

Developing an Empowering Culture for Success