Course Outline

MODULE 1: The Future of HR: Re-engineering the Employee Experience

DAY 1:

Why We Need a Strategic Approach to HR?

• Development of Strategic HRM (SHRM)
• Transactional and Strategic HR Delivery
• The New HR Models based on Ulrich
• Business Partners, Shared Services & Centres of Expertise
• The Future HR Model - 10 Steps Needed to Form a HR Strategy

DAY 2:

Global Trends Impacting on The Future HR

• A Changing Psychological Contract
• New Ways or Recruiting and Selecting Talent
• Artificial Intelligence & Robotics
• Working with a Global Workforce
• The New Generations – Generation X, Y and Z

DAY 3:

Change Leadership & HR 

• The Difference between Change Management and Change Leadership
• The Stages of the Change Journey
• Managing Employee’s Resistance to Change
• The Importance of Communication during Change
• Understanding ‘Best-practice’ Change Management Processes

DAY 4:

Assisting & Retaining Valuable Employees

• Employee Mental Health Issues
• Establishing an Employee Assistance Programme (EAP)
• Dealing with Crisis, Trauma and Disaster
• Bullying, Harassment and Prevention
• Retention Strategies that Work

DAY 5:

Re-engineering Your HR Services

• Assessing If You are Ready to Change
• Practical Ways of Re-engineering Your Service Delivery
• HR’s Contribution to Added Value
• Ways of Evaluating your HR Function
• Your Plan for Re-engineering

MODULE 2: The Future of Learning: Re-engineering the Learning Experience

• Why We Learn: Drivers / Motivational Factors in Learning?
• How We Learn: The Psychology of Learning?
• Learning Styles – use and misuse
• Understanding the Expectations of New Generations (Gen X, Y, Z)
• Re-engineering the Learning Experience – Andragogy Explored
• Defining Organisational Development (OD)
• Organisational Development (OD) in the Virtual Workplace
• Using Technology: Virtual Learning
• Artificial Intelligence in Learning
• Overcoming Misinformation and ‘’fake news’
• How Training Evaluation is Linked to Training Strategy?
• Redefining Organisational Learning for Your Organisation
• Essential Steps to Becoming a Learning Organisation
• Practical Career Development – some practical tools
• Re-engineering the Learning Experience – Your learning strategy