An Intensive 5-day Training Course
Certified Administrative Professional
Professional Skills for Administrators & Secretaries
Course Introduction
The Certified Administrative Professional Training Course is a comprehensive 5-day training course that will teach you the essential skills you need to succeed in a career in office administration. You will learn about administrative assistant duties and responsibilities, personal development, general office management and more.
This training course is suitable for all individuals within the office administration field and those who want to improve their skills. Whether you are looking for a new career or want to advance your current position, this training course will give you the knowledge and skills you need to succeed.
Here are some of the topics you will cover in the training course:
- Administrative assistant duties and responsibilities
- Personal development exercises
- General office management
- Time management
- Office software applications
- Customer service
- Problem-solving
- Communication skills
- Professionalism
Objectives
The learning objectives of Certified Administrative Professional training course are designed to equip participants with a comprehensive set of skills and knowledge necessary to excel in administrative roles, including:
- Office Technology Proficiency
- Communication Skills Enhancement
- Time and Task Management Mastery
- Records Management Excellence
- Professional Ethics and Etiquette
By the end of the Certified Administrative Professional training course, participants should have achieved a high level of proficiency in these areas, enabling them to excel in administrative roles, contribute effectively to their organizations, and advance their careers in administration.
Training Methodology
The training methodology for the Certified Administrative Professional training course is designed to provide participants with a dynamic and immersive learning experience.
Organisational Impact
Certified Administrative Professional training course is a transformative program that benefits organisations, as participants will enhance their skills and improve their efficiency and professionalism in administrative functions.
Key benefits include:
- Efficiency and Productivity: Employees will be better equipped to handle administrative tasks, increasing overall efficiency and productivity.
- Improved Communication: Enhanced communication skills will foster better internal and external communication, benefiting the organization's image and relationships with clients and partners.
- Cost Savings: Increased financial acumen and budget management skills can lead to better cost control and resource allocation.
- Talent Retention: Employees who feel supported in their professional development are likelier to stay with the organization, reducing turnover costs.
- Competitive Advantage: Organizations with Certified Administrative Professionals will gain a competitive advantage by having a highly skilled and capable administrative team.
Who Should Attend?
This Certified Administrative Professional training course suits anyone interested in a career in office administration.
This includes:
- Recent graduates: If you are a recent graduate with no prior experience in office administration, this course can give you the skills and knowledge you need to start your career.
- Entry-level administrative professionals: If you are new to office administration, this course can help you learn the essential skills and knowledge you need to succeed in your job.
- Experienced administrative professionals: Even if you have worked as an administrative professional for years, this course can help you stay current on the latest trends and technologies.
- Anyone who wants to improve their administrative skills: Whether you are looking for a new job or want to advance your current position, this course can help you improve your administrative skills.
Course Outline
Day One
- Understand the role and responsibilities of an administrative professional.
- Demonstrate basic office skills, such as filing, typing, and using office equipment.
- Learn how to manage time effectively and prioritize tasks.
- Develop strong communication and interpersonal skills.
Day Two
- Learn about the different types of office software applications, such as word processing, spreadsheet, and presentation software.
- Create and manage electronic documents.
- Use email and other communication tools effectively.
- Develop problem-solving and decision-making skills.
Day Three
- Learn about customer service principles and practices.
- Provide excellent customer service to internal and external customers.
- Handle difficult customer interactions.
- Compose and deliver effective presentations.
Day Four
- Learn about the different types of office management, such as project management, inventory management, and budget management.
- Develop and implement office procedures and policies.
- Manage office supplies and equipment.
- Compose and manage meeting agendas.
Day Five
- Review the essential skills and knowledge for a career in administrative professional.
- Practice applying these skills and knowledge in real-world scenarios.
- Receive feedback on your performance.
- Prepare for the workforce by networking with other professionals and learning about industry trends.
Certificate
On successful completion of this training course, Oxford Management Centre Certificate with eligible Continuing Professional Education credits (CPE) from National Registry of CPE Sponsor will be awarded to the delegates
Accreditation
In association with
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FREQUENTLY ASKED QUESTIONS
Yes, we provide assistance in securing both hotel reservations & entry visa on all our international training venues, for delegates attending our training courses. For further information / assistance, please contact our Customer Service at:
- Telephone: +971 50 985 0174
- E-mail: info@oxford-management.com
Yes, Oxford Management Centre is accredited by the following professional bodies;
National Association of State Board of Accountancy (NASBA)
The Oxford Management Centre is registered with NASBA as a sponsor of Continuing Professional Education (CPE) on the National Registry of CPE Sponsors. NASBA have final authority on the acceptance of individual courses for CPE credit.
Yes, discounts are available. For further information please call +971 50 985 0174 or email, info@oxford-management.com
Note: Discounts are not applicable with any other special offer that may be available.
All course bookings made through Oxford Management Centre are non-refundable. By registering for a course, you acknowledge and accept that fees are payable in full and are not subject to refund under any circumstances, including but not limited to participant dissatisfaction, changes in personal or professional circumstances, or partial attendance.
Oxford Management Centre reserves the right to make reasonable adjustments to course content, trainers, or schedules where necessary, without entitling delegates to a refund. Full details of each course – including objectives, target audience, and content – are clearly outlined prior to enrolment, and it is the responsibility of the delegate to ensure suitability before booking.
There are 2 easy ways to register:
- Online: Select the training course you want to register for, Click the “Book Your Place” button on the course page, complete the form and click submit.
- E-mail: Send your details to info@oxford-management.com
We request that all cancellations be made at least one week before the class start date. You may reschedule this class without any penalty. If not, a $250 fee will be charged for cancellations received less than one week before a class begins and for no-shows. Cancellation penalties and any fees incurred by Oxford Management Centre will be deducted from refunds.
For more information request, email info@oxford-management.com or call +971 50 985 0174.
The classroom training fees include course presentation, relevant materials, physical & digital documentation, lunch and refreshments served during entire training. Accommodation and transportation are not included in the training course fees.
While, online training fees cover the course presentation and digital documentation and relevant materials.
The Oxford Management Centre Certificate of Completion with corresponding CPE credits shall be awarded to delegates who has successfully completed the training course.
Payment must be received before the training course commences. You can make payment by bank draft, cash, credit card or wire transfer.
Note: If the payment is not received, Oxford Management Centre has the right to refuse admission.
Upon receipt of your registration form, we will send you the following by e-mail:
- Registration Confirmation
- Invoice/Receipt (where appropriate)
If you register online you will receive an e-mail within 24 hours confirming your registration.
