An Intensive 5-day Training Course
Certified Administrative Professional
Advancing Your Performance as an Administrative Professional
Course Introduction
The Certified Administrative Professional Training Course is a comprehensive 5-day training course that will teach you the essential skills you need to succeed in a career in office administration. You will learn about administrative assistant duties and responsibilities, personal development, general office management and more.
This training course is suitable for all individuals within the office administration field and those who want to improve their skills. Whether you are looking for a new career or want to advance your current position, this training course will give you the knowledge and skills you need to succeed.
Here are some of the topics you will cover in the training course:
- Administrative assistant duties and responsibilities
- Personal development exercises
- General office management
- Time management
- Office software applications
- Customer service
- Problem-solving
- Communication skills
- Professionalism
Objectives
The learning objectives of Certified Administrative Professional training course are designed to equip participants with a comprehensive set of skills and knowledge necessary to excel in administrative roles, including:
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Office Technology Proficiency
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Communication Skills Enhancement
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Time and Task Management Mastery
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Records Management Excellence
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Professional Ethics and Etiquette
By the end of the Certified Administrative Professional training course, participants should have achieved a high level of proficiency in these areas, enabling them to excel in administrative roles, contribute effectively to their organizations, and advance their careers in administration.
Training Methodology
The training methodology for the Certified Administrative Professional training course is designed to provide participants with a dynamic and immersive learning experience.
Organisational Impact
Certified Administrative Professional training course is a transformative program that benefits organisations, as participants will enhance their skills and improve their efficiency and professionalism in administrative functions.
Key benefits include:
- Efficiency and Productivity: Employees will be better equipped to handle administrative tasks, increasing overall efficiency and productivity.
- Improved Communication: Enhanced communication skills will foster better internal and external communication, benefiting the organization's image and relationships with clients and partners.
- Cost Savings: Increased financial acumen and budget management skills can lead to better cost control and resource allocation.
- Talent Retention: Employees who feel supported in their professional development are likelier to stay with the organization, reducing turnover costs.
- Competitive Advantage: Organizations with Certified Administrative Professionals will gain a competitive advantage by having a highly skilled and capable administrative team.
Who Should Attend?
This Certified Administrative Professional training course suits anyone interested in a career in office administration.
This includes:
- Recent graduates: If you are a recent graduate with no prior experience in office administration, this course can give you the skills and knowledge you need to start your career.
- Entry-level administrative professionals: If you are new to office administration, this course can help you learn the essential skills and knowledge you need to succeed in your job.
- Experienced administrative professionals: Even if you have worked as an administrative professional for years, this course can help you stay current on the latest trends and technologies.
- Anyone who wants to improve their administrative skills: Whether you are looking for a new job or want to advance your current position, this course can help you improve your administrative skills.
Course Outline
Day 1
- Understand the role and responsibilities of an administrative professional.
- Demonstrate basic office skills, such as filing, typing, and using office equipment.
- Learn how to manage time effectively and prioritize tasks.
- Develop strong communication and interpersonal skills.
Day 2
- Learn about the different types of office software applications, such as word processing, spreadsheet, and presentation software.
- Create and manage electronic documents.
- Use email and other communication tools effectively.
- Develop problem-solving and decision-making skills.
Day 3
- Learn about customer service principles and practices.
- Provide excellent customer service to internal and external customers.
- Handle difficult customer interactions.
- Compose and deliver effective presentations.
Day 4
- Learn about the different types of office management, such as project management, inventory management, and budget management.
- Develop and implement office procedures and policies.
- Manage office supplies and equipment.
- Compose and manage meeting agendas.
Day 5
- Review the essential skills and knowledge for a career in administrative professional.
- Practice applying these skills and knowledge in real-world scenarios.
- Receive feedback on your performance.
- Prepare for the workforce by networking with other professionals and learning about industry trends.
Certificate
Oxford Management Centre Certificate will be provided to delegates who successfully completed the training course.
Accreditation
In association with
