An Intensive 10-day Training Course
Administrative Excellence for
Secretaries and Administrators
Competence Development Tools
Course Introduction
This Administrative Excellence for Secretaries and Administrators training course is designed to refine the essential personal and professional capabilities required to thrive in a dynamic office setting. It aims to build upon each participant’s existing knowledge while equipping them with the tools to navigate workplace responsibilities with confidence, competence, and clarity.
The training course provides in-depth insights into developing strong interpersonal relationships, strengthening workplace communication, and enhancing critical thinking and organizational abilities. Delegates will also be guided on how to turn their current competencies into valuable workplace strengths, aligning their performance with evolving administrative expectations.
This Oxford Management Centre Administrative Excellence for Secretaries and Administrators training course will emphasize:
- Enhancing behavioral and emotional intelligence to strengthen personal performance
- Acquiring the core competencies necessary for smooth administrative task execution
- Leveraging existing skills to improve contribution within a team
- Strengthening collaboration for increased office productivity
- Creating a personalized plan for continuous workplace development
Modules
This training course is split into two modules:
MODULE I - Developing Core Skills for Administrators & Secretaries
MODULE II - Professional Skills for Administrators & Secretaries
Each module is structured and can be taken as a stand-alone training course; however, delegates will maximise their benefits by taking Module 1 and 2 back-to-back as a 2-week training course.
Objectives
By the end of the Administrative Excellence for Secretaries and Administrators training course, participants will be able to:
- Recognize and elevate the key skills required for high-level administrative performance
- Strengthen creative problem-solving and decision-making capabilities
- Enhance note-taking and reading comprehension for efficiency
- Apply practical memory enhancement techniques
- Understand behavior and communication styles to foster collaboration
- Develop a focused personal improvement plan aligned with professional goals
Training Methodology
In this Administrative Excellence for Secretaries and Administrators training course, we use a combination of formal presentations, group and individual exercises, psychological and work inventories, case studies, role-plays and discussions. Inter-group discussions to share working experiences are also an important ingredient. Skills are introduced and then revisited at regular intervals throughout this training course. This helps reinforce and embed skills and performance.
The highly experienced instructors are also available for one-to-one discussions with delegates on issues or problems they may wish to raise.
Organisational Impact
Participating organizations will benefit from employees who:
- Understand the competencies vital for both current and future administrative roles
- Exhibit improved decision-making and task execution aligned with business objectives
- Demonstrate greater empathy, team support, and interdepartmental collaboration
- Possess the awareness and tools to continuously develop key soft skills
- Build resilience under pressure and manage workplace challenges effectively
- Apply proactive approaches to personal and organizational excellence
Personal Impact
Delegates will gain:
- A versatile skillset tailored to today’s administrative challenges
- Improved self-awareness and the ability to understand team dynamics
- Increased professional confidence and assertiveness
- A deeper appreciation of the power of networks and collaboration
- Practical insights into optimizing their role and adding greater value to the organization
- Exposure to proven strategies that can be adapted to suit personal and organizational contexts
Who Should Attend?
- Anyone involved in the operational supervision of an office environment
- Secretaries and Administrative Support Personnel needing to develop superior performance in their working environment
- Senior Personal Assistants
- Senior Secretaries
Course Outline
Module 1: Developing Core Skills for Administrators & Secretaries
Day One to Day Five
- Memory Magic: How to Remember Things
- Use Mind Mapping, The Extraordinary Note-Making, Planning, Thinking and Memory Tool
- Taking your Reading to the Next Level (Read Better, Read Faster)
- Strategies for Improving Communications with "Difficult" People
- The Powerful Influence of "Body Language" (Speaking without Words)
- Getting your Point Across: Know What to Say and When to Say It
- Dealing with Time-Wasters (How to Protect your Productive Time)
- Planning (What You have to Do); and Prioritisation (What You Must Do First)
- Thinking and Working in Teams
- Handling Information Overload at Work
Module 2: Professional Skills for Administrators & Secretaries
Day Six to Day Ten
- Assessing prior Skills and Knowledge
- Competencies Required for Excellence as an Office Professional
- Perceptions, Attitudes and Beliefs – How they affect Performance
- Goal Setting including Setting SMART Objectives
- Planning
- Mind Mapping
- Understanding Assertive Communication
- Dealing with Conflict and Aggression
- Listening Skills
- Conflict Management and Resolution
- Dealing with Difficult People
- Managing Upwards
- Telephone Skills
- Writing Skills
- Email Etiquette
Certificate
On successful completion of this training course, Oxford Management Centre Certificate with eligible Continuing Professional Education credits (CPE) from National Registry of CPE Sponsor will be awarded to the delegates
Accreditation
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FREQUENTLY ASKED QUESTIONS
Yes, we provide assistance in securing both hotel reservations & entry visa on all our international training venues, for delegates attending our training courses. For further information / assistance, please contact our Customer Service at:
- Telephone: +971 50 985 0174
- E-mail: info@oxford-management.com
Yes, Oxford Management Centre is accredited by the following professional bodies;
National Association of State Board of Accountancy (NASBA)
The Oxford Management Centre is registered with NASBA as a sponsor of Continuing Professional Education (CPE) on the National Registry of CPE Sponsors. NASBA have final authority on the acceptance of individual courses for CPE credit.
Yes, discounts are available. For further information please call +971 50 985 0174 or email, info@oxford-management.com
Note: Discounts are not applicable with any other special offer that may be available.
All course bookings made through Oxford Management Centre are non-refundable. By registering for a course, you acknowledge and accept that fees are payable in full and are not subject to refund under any circumstances, including but not limited to participant dissatisfaction, changes in personal or professional circumstances, or partial attendance.
Oxford Management Centre reserves the right to make reasonable adjustments to course content, trainers, or schedules where necessary, without entitling delegates to a refund. Full details of each course – including objectives, target audience, and content – are clearly outlined prior to enrolment, and it is the responsibility of the delegate to ensure suitability before booking.
There are 2 easy ways to register:
- Online: Select the training course you want to register for, Click the “Book Your Place” button on the course page, complete the form and click submit.
- E-mail: Send your details to info@oxford-management.com
We request that all cancellations be made at least one week before the class start date. You may reschedule this class without any penalty. If not, a $250 fee will be charged for cancellations received less than one week before a class begins and for no-shows. Cancellation penalties and any fees incurred by Oxford Management Centre will be deducted from refunds.
For more information request, email info@oxford-management.com or call +971 50 985 0174.
The classroom training fees include course presentation, relevant materials, physical & digital documentation, lunch and refreshments served during entire training. Accommodation and transportation are not included in the training course fees.
While, online training fees cover the course presentation and digital documentation and relevant materials.
The Oxford Management Centre Certificate of Completion with corresponding CPE credits shall be awarded to delegates who has successfully completed the training course.
Payment must be received before the training course commences. You can make payment by bank draft, cash, credit card or wire transfer.
Note: If the payment is not received, Oxford Management Centre has the right to refuse admission.
Upon receipt of your registration form, we will send you the following by e-mail:
- Registration Confirmation
- Invoice/Receipt (where appropriate)
If you register online you will receive an e-mail within 24 hours confirming your registration.
