An Intensive 5-day Training Course
Advanced Office Management &
Effective Administration Skills
Managing and Supporting Your Organisation
Course Introduction
This Office Management and Administration Skills training course is designed to help you enhance the key skills required to succeed as an Office Manager, Administrator, or Executive Secretary. It delves deeply into the interpersonal and behavioral abilities necessary for effectively managing different management styles. Throughout this training course, you’ll also gain valuable techniques for managing competing priorities while maintaining control in the workplace.
Mastering these skills will not only simplify your role but also increase your value in the eyes of your superiors and organizational stakeholders. Office Managers must excel at multitasking and be ready to handle numerous responsibilities simultaneously. To become irreplaceable, you need to be organized, communicative, and capable of addressing any challenge that arises. This Advanced Office Management & Effective Administration Skills training course will equip you with the tools to do just that.
Key Takeaways from this Office Management and Administration Skills training course include:
- Enhancing communication and interpersonal skills
- Managing time effectively and optimizing workflow
- Building successful professional relationships and networking
- Developing personal resilience and coping with workplace stress
- Applying creative thinking, problem-solving, and decision-making techniques
Objectives
By the end of the Office Management training course, you will:
- Master prioritization and multitasking strategies
- Learn how to plan, make decisions, and manage pressure
- Develop practical communication techniques
- Learn how to handle difficult behaviors effectively
- Gain assertiveness skills to be more impactful in your role
Training Methodology
Participants in this Advanced Office Management & Effective Administration Skills training course will enjoy interactive and practical exercises delivered through media to suit every kind of learning preference. training course activities will include activities in groups and pairs as well as individual exercises. Everyone will get the opportunity to discuss their work challenges in a supportive environment.
Organisational Impact
Employees who attend this Office Management and Administration Skills training course will contribute to organizational success by:
- Adopting a proactive approach
- Enhancing creativity and productivity
- Improving customer focus and motivation
- Reducing absenteeism through stress management
- Boosting interpersonal skills and self-awareness
- Mastering time management
Personal Impact
Participants to this Office Management and Administration Skills can expect to:
- Gain motivation and self-confidence
- Understand various management styles and adapt accordingly
- Manage stress and develop self-awareness
- Improve communication and presentation skills
- Strengthen organizational skills and time management expertise
Who Should Attend?
This Office Management and Administration Skills training course is ideal for:
- Office Managers
- Team Leaders
- Administrators
- Supervisors
- Secretaries
- Support Staff
- PAs
Course Outline
Day One
Taking Control of Your Work Life
- Understanding and Clarifying Purpose, Vision and Mission
- External and Internal Customer Service
- The Secret to Working Smarter rather than Harder
- Controlling, Prioritising and Organising Your Work
- Gaining an insight into your Strengths and Weaknesses
- Making Your Office User-friendly and Efficient
Day Two
Essential Administrative Skills
- Mind Mapping Techniques
- Right Brain / Left Brain Theory
- Managing Larger Projects to Meet Deadlines
- Planning and Problem Solving Skills
- Managing Meetings Effectively
- Working with more than One Manager
Day Three
Vital Communication Skills
- Communication Styles and When to Use Them
- Communicating with Confidence
- Win-Win Conflict Resolution
- Understanding and using Body Language
- Understanding Gender Differences in Communication
- Understanding Different Personality Types and How to Deal with them
Day Four
Developing as a Professional
- Listening Skills – seek first to understand then to be understood
- Creating a Professional Image
- Leadership Skills
- How to Make Presentations with Confidence and Power
- Painless Methods for Giving Corrective Feedback
- Best Practices for Delivering Positive Feedback
Day Five
Self-Empowerment and Self-Management
- Understanding the Main Causes of Stress
- How to Build Self-confidence and Strengthen the Ability to Respond to Difficult Situations
- The Essential Skills of Emotional Intelligence
- Using Emotional Intelligence at Work
- Becoming a more Proactive, Responsible and Self-aware Person
- Continuing Professional Development - where to go from here
Certificate
Accreditation
In association with
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FREQUENTLY ASKED QUESTIONS
To check on availability please call Registrar’s Office at +971 50 985 0174. If you have any questions or enquiries please feel free to contact us
- Telephone: +971 50 985 0174
- E-mail: [email protected]
Yes, we provide assistance in securing both hotel reservations & entry visa on all our international training venues, for delegates attending our training courses. For further information / assistance, please contact our Customer Service at:
- Telephone: +971 50 985 0174
- E-mail: [email protected]
Yes, Oxford Management Centre is accredited by the following professional bodies;
National Association of State Board of Accountancy (NASBA)
The Oxford Management Centre is registered with NASBA as a sponsor of Continuing Professional Education (CPE) on the National Registry of CPE Sponsors. NASBA have final authority on the acceptance of individual courses for CPE credit.
Yes, discounts are available. For further information please call +971 50 985 0174 or email, [email protected]
Note: Discounts are not applicable with any other special offer that may be available.
There are 2 easy ways to register:
- Online: Select the training course you want to register for, Click the “Book Your Place” button on the course page, complete the form and click submit.
- E-mail: Send your details to [email protected]
We request that all cancellations be made at least one week before the class start date. You may reschedule this class without any penalty. If not, a $250 fee will be charged for cancellations received less than one week before a class begins and for no-shows. Cancellation penalties and any fees incurred by Oxford Management Centre will be deducted from refunds.
For more information request, email [email protected] or call +971 50 985 0174.
The classroom training fees include course presentation, relevant materials, physical & digital documentation, lunch and refreshments served during entire training. Accommodation and transportation are not included in the training course fees.
While, online training fees cover the course presentation and digital documentation and relevant materials.
The Oxford Management Centre Certificate of Completion with corresponding CPE credits shall be awarded to delegates who has successfully completed the training course.
Payment must be received before the training course commences. You can make payment by bank draft, cash, credit card or wire transfer.
Note: If the payment is not received, Oxford Management Centre has the right to refuse admission.
Upon receipt of your registration form, we will send you the following by e-mail:
- Registration Confirmation
- Invoice/Receipt (where appropriate)
If you register online you will receive an e-mail within 24 hours confirming your registration.
