An Intensive 5-day Training Course
Advanced Communication Skills for the
Professional Woman
Applying Interpersonal Skills to Challenging Situations
Course Introduction
In an increasingly demanding workplace, the ability to build and maintain workplace relationships and confront situations assertively and openly is essential to ensure minimum stress and maximum performance. Professional women work to refine their skills of emotional intelligence, empathy, and non-verbal communication. The secret of successful women is their ability to use these skills in a range of challenging situations.
This comprehensive and innovative 5-day Advanced Communication Skills for the Professional Woman training course will help delegates to build on their existing skill base and enhance the way they work with others and deal effectively and efficiently with circumstances that others might find too overwhelming.
Objectives
By attending this Advanced Communication Skills for the Professional Woman training course, you should achieve these goals:
- Explain the psychological framework of good working relationships
- Understand the way personalities react differently to situations
- Analyze the origins of inappropriate behavior and poor performance
- Vary their social style in a range of situations
- Apply their communication skills to facilitate teamwork and co-operation
Who Should Attend?
This Advanced Communication Skills for the Professional Woman training course is suitable for a wide range of women professionals but will greatly benefit:
- Senior managers, especially those who are newly promoted
- Line managers and supervisors
- HR generalists & Business Partners
- HR specialists
- Personal Assistants
Course Outline
Day One
Enhancing Communication and Interpersonal Skills
- Recognizing the vital role of effective communication in professional success
- Assessing personal strengths and areas for improvement in interpersonal skills
- Analyzing different behavior styles and their impact on professional relationships
- Strategies for dealing with challenging individuals
- Developing emotional intelligence and cultivating empathy
- Mastering nonverbal communication techniques
Day Two
Advanced Interview Techniques for Selection & Promotion
- Understanding the purpose and significance of interviews in the hiring and promotion process
- Gaining in-depth knowledge of job requirements and expectations
- Utilizing behavioral and competency-based questions to assess candidates
- Refining questioning and active listening skills to extract valuable information
- Mastering the art of probing and identifying contrary evidence
- Practical session: Applying advanced interview techniques
Day Three
Effective Workplace Mediation Strategies
- Defining mediation and its applicability in the workplace
- Identifying suitable mediators and suitable issues for mediation
- Navigating the stages of the mediation process
- Techniques for overcoming impasses and reaching mutually agreeable solutions
- Practical session: Simulating workplace mediation scenarios
Day Four
Advanced Negotiation and Persuasion Techniques
- Understanding the negotiation process and its significance in professional interactions
- Distinguishing negotiation from compromise or coercion
- Exploring a range of potential negotiation outcomes
- Traits and skills of successful negotiators
- Common negotiation pitfalls to avoid
- Practical session: Developing advanced negotiation skills
Day Five
Conducting Thorough Workplace Investigations
- Determining situations that warrant an independent investigation
- Clarifying employer responsibilities during an investigation
- Examining employee rights in the investigative process
- Uncovering the stages involved in conducting comprehensive investigations
- Understanding the role of suspension and dismissal in disciplinary actions
- Practical session: Conducting a mock workplace investigation
Certificate
On successful completion of this training course, Oxford Management Centre Certificate with eligible Continuing Professional Education credits (CPE) from National Registry of CPE Sponsor will be awarded to the delegates
Accreditation
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FREQUENTLY ASKED QUESTIONS
Yes, we provide assistance in securing both hotel reservations & entry visa on all our international training venues, for delegates attending our training courses. For further information / assistance, please contact our Customer Service at:
- Telephone: +971 50 985 0174
- E-mail: info@oxford-management.com
Yes, Oxford Management Centre is accredited by the following professional bodies;
National Association of State Board of Accountancy (NASBA)
The Oxford Management Centre is registered with NASBA as a sponsor of Continuing Professional Education (CPE) on the National Registry of CPE Sponsors. NASBA have final authority on the acceptance of individual courses for CPE credit.
Yes, discounts are available. For further information please call +971 50 985 0174 or email, info@oxford-management.com
Note: Discounts are not applicable with any other special offer that may be available.
All course bookings made through Oxford Management Centre are non-refundable. By registering for a course, you acknowledge and accept that fees are payable in full and are not subject to refund under any circumstances, including but not limited to participant dissatisfaction, changes in personal or professional circumstances, or partial attendance.
Oxford Management Centre reserves the right to make reasonable adjustments to course content, trainers, or schedules where necessary, without entitling delegates to a refund. Full details of each course – including objectives, target audience, and content – are clearly outlined prior to enrolment, and it is the responsibility of the delegate to ensure suitability before booking.
There are 2 easy ways to register:
- Online: Select the training course you want to register for, Click the “Book Your Place” button on the course page, complete the form and click submit.
- E-mail: Send your details to info@oxford-management.com
We request that all cancellations be made at least one week before the class start date. You may reschedule this class without any penalty. If not, a $250 fee will be charged for cancellations received less than one week before a class begins and for no-shows. Cancellation penalties and any fees incurred by Oxford Management Centre will be deducted from refunds.
For more information request, email info@oxford-management.com or call +971 50 985 0174.
The classroom training fees include course presentation, relevant materials, physical & digital documentation, lunch and refreshments served during entire training. Accommodation and transportation are not included in the training course fees.
While, online training fees cover the course presentation and digital documentation and relevant materials.
The Oxford Management Centre Certificate of Completion with corresponding CPE credits shall be awarded to delegates who has successfully completed the training course.
Payment must be received before the training course commences. You can make payment by bank draft, cash, credit card or wire transfer.
Note: If the payment is not received, Oxford Management Centre has the right to refuse admission.
Upon receipt of your registration form, we will send you the following by e-mail:
- Registration Confirmation
- Invoice/Receipt (where appropriate)
If you register online you will receive an e-mail within 24 hours confirming your registration.
