An Intensive 5-day Training Course
Effective Frontline Leadership
Empowering the Workplace for Greater Impact
Course Introduction
Why is it that some organisations are so responsive to changes in the marketplace, updating technology and meeting customer needs and others aren’t? It links directly to effective leadership at all levels of the organisation but especially at frontline level. Many organisations claim “people are our most important asset” but research shows that employees frequently admit to giving 50% or less of their potential. Effective team leaders know that they get closer to 100% when they empower their team with their imagination and energy.
Whilst there is no single formula, this comprehensive Effective Frontline Leadership training course explores the critical role of frontline leaders in creating and sustaining employee engagement as a driver for well-being, growth, and profitability within the organisation. Delegates will examine the leadership competencies, skills and behaviours required to build and maintain successful teams and productive outcomes. If you are a frontline leader of teams, this course offers a compendium of ideas and grounded theory that will impact your practice immediately.
This Oxford Management Centre Effective Frontline Leadership training course will feature:
- Awareness and application of the values embedded in employee engagement
- The fundamental cognitive, emotional, and behavioural skills necessary for front line leadership
- The impact of personal management and leadership style on employee engagement
- Tools and techniques enabling delegates to evaluate and measure organisational engagement
- The role of frontline leadership at the point of interface between organisation and employees
Objectives
By the end of this Effective Frontline Leadership training course, participants will be able to:
- Define engagement and review the compelling business case for its implementation
- Show delegates with techniques to measure, sustain and generate engagement
- Evaluate how leaderships style may positively or negatively impact employee engagement
- Recognise “the collective power of wisdom” to generate collaborative practice
- Evaluate and enhance motivation against theoretical models
- Understand and apply theories of effective team performance
Training Methodology
This Effective Frontline Leadership training course will utilize a variety of proven learning techniques to ensure maximum understanding, comprehension, retention of the information presented. The highly interactive and participative training course includes skilled practical examples and activities relating to the chosen topics. These will include targeted exercises, case-studies, as well as highly relevant videos and active, thought-provoking discussions on the topics covered.
Who Should Attend?
This Effective Frontline Leadership training course is designed for professionals across all functions or disciplines but will especially benefit those with frontline leadership responsibilities, who wish to evaluate progressive management practices which engage the “hearts and minds” of those they lead. It is also suitable for:
- Aspiring HR Professionals
- Newly appointed managers
- New graduates
Course Outline
Day One
Employee Engagement and Business Success
- What is employment engagement
- The business case for engagement - Impacts business success
- Analysis and measurement of engagement
- The impact of frontline leadership on engagement, productivity, and commitment
- What do engaging leaders actually do
- What style of leadership does the role demand
Day Two
Frontline Leadership to Capture Hearts and Minds
- Self-review & evaluation of frontline skills that build engagement
- Personality and management/leadership style - Psychometric assessment and review
- Authentic leadership to inspire people to exceed performance expectations
- The shadow of the leader - Impact and influence
- Emotional Intelligence (EI) and its role in engagement
- Creating the inspirational vision - The key elements of alignment
Day Three
Aligning Performance to Create Trust & Engagement
- The power of trust
- Collective wisdom to enhance decisions
- Team purpose - Performance management, KPI’s and MBO’s
- The importance of behaviours - Building a team charter
- Performance audits, reviews, and implications
- Evaluating potential and performance - Grid for talent management review
Day Four
Harnessing Potential to Create Engagement: Motivation, Commitment and Competence
- Task and job allocation - Right player right position
- Improving team dynamics - positive and negative group behaviours
- Successful delegation - The achieving results through the efforts of others
- Motivating people - Core skills and practical steps
- Enhancing productivity and alignment by balancing positive and negative interactions
- Dealing with poor performance - Coaching for team and individual performance issues
Day Five
Creating a Culture of Engagement through Generous Frontline Leadership
- Core essential for generous frontline leadership
- The frontline leadership challenge - Creating a culture of connection
- Action planning against the employee engagement model
- When engagement goes too far - Pitfalls of an overdone strength
- Balancing pressure with performance
- Review of week and closure
Certificate
On successful completion of this training course, Oxford Management Centre Certificate with eligible Continuing Professional Education credits (CPE) from National Registry of CPE Sponsor will be awarded to the delegates
Accreditation
In association with
Related Courses
Emotional Intelligence in Public Relations
Date: 12-16 Jan 2026 Location: Madrid Fee: $5,950
Coaching for Performance and Development
Date: 10-14 Nov 2025 Location: Barcelona Fee: $5,950
Strategic Persuasion for Leaders
Date: 23-27 Mar 2026 Location: London Fee: $5,950
Digital Influence and Virtual Negotiation Strategies
Date: 06-10 Apr 2026 Location: Dubai Fee: $5,950
Visionary Leadership
Date: 12-16 Jan 2026 Location: Madrid Fee: $5,950
Strategic Planning and Project Management Reviews
Date: 27-31 Oct 2025 Location: Online Fee: $3,950
Leading the Family Business: Next Generation Successor Programme
Date: 08-12 Dec 2025 Location: London Fee: $5,950
FREQUENTLY ASKED QUESTIONS
Yes, we provide assistance in securing both hotel reservations & entry visa on all our international training venues, for delegates attending our training courses. For further information / assistance, please contact our Customer Service at:
- Telephone: +971 50 985 0174
- E-mail: info@oxford-management.com
Yes, Oxford Management Centre is accredited by the following professional bodies;
National Association of State Board of Accountancy (NASBA)
The Oxford Management Centre is registered with NASBA as a sponsor of Continuing Professional Education (CPE) on the National Registry of CPE Sponsors. NASBA have final authority on the acceptance of individual courses for CPE credit.
Yes, discounts are available. For further information please call +971 50 985 0174 or email, info@oxford-management.com
Note: Discounts are not applicable with any other special offer that may be available.
All course bookings made through Oxford Management Centre are non-refundable. By registering for a course, you acknowledge and accept that fees are payable in full and are not subject to refund under any circumstances, including but not limited to participant dissatisfaction, changes in personal or professional circumstances, or partial attendance.
Oxford Management Centre reserves the right to make reasonable adjustments to course content, trainers, or schedules where necessary, without entitling delegates to a refund. Full details of each course – including objectives, target audience, and content – are clearly outlined prior to enrolment, and it is the responsibility of the delegate to ensure suitability before booking.
There are 2 easy ways to register:
- Online: Select the training course you want to register for, Click the “Book Your Place” button on the course page, complete the form and click submit.
- E-mail: Send your details to info@oxford-management.com
We request that all cancellations be made at least one week before the class start date. You may reschedule this class without any penalty. If not, a $250 fee will be charged for cancellations received less than one week before a class begins and for no-shows. Cancellation penalties and any fees incurred by Oxford Management Centre will be deducted from refunds.
For more information request, email info@oxford-management.com or call +971 50 985 0174.
The classroom training fees include course presentation, relevant materials, physical & digital documentation, lunch and refreshments served during entire training. Accommodation and transportation are not included in the training course fees.
While, online training fees cover the course presentation and digital documentation and relevant materials.
The Oxford Management Centre Certificate of Completion with corresponding CPE credits shall be awarded to delegates who has successfully completed the training course.
Payment must be received before the training course commences. You can make payment by bank draft, cash, credit card or wire transfer.
Note: If the payment is not received, Oxford Management Centre has the right to refuse admission.
Upon receipt of your registration form, we will send you the following by e-mail:
- Registration Confirmation
- Invoice/Receipt (where appropriate)
If you register online you will receive an e-mail within 24 hours confirming your registration.
