• Study effective management of our thoughts, beliefs, focus and action
• Consider how to build confidence, enthusiasm and courage
• Explore methods of improving communication
• Analyze the public face of the leader
• Gain insights into their own strengths and weaknesses and leadership styles
• Be able to understand the emotional makeup of their teams, colleagues and customers
• Be able to harness their employees’ emotional intelligence to release creativity in the workplace
• Understand and practice key people skills to motivate towards excellence

• Improved communication throughout the organisation
• Develop a new organisational culture - 'Customer / People Centric' Management style
• Have more results focused people continuously and constantly
• Highly motivate people at work
• Create an innovative workforce
• Become an organisation of leaders with an attitude for excellence achievement, commitment and passion

• Learn how to improve personal strengths and manage areas requiring attention
• Improve communication and interpersonal and influencing skills
• Enhance personal performance, credibility with colleagues and career success
• Get motivated when and where you need
• Understand employees and enhance their ability to motivate others in any given situation
• Learn how to expand personal leadership and creativity skills to achieve full potential
• Understand people and learn how to influence team, staff, managers and self

Module I - Leadership, Communication & Interpersonal Skills: Leadership through Self-Mastery

DAY 1

Self-Mastery, Reality and Responsibility

• Controlling your Thoughts and your Actions - Taking Charge of your Brain
• Shifting Paradigms to Bring Success
• Tapping the Power of the Emotional Loop - The Shadow of the Leader
• Gaining Power and Freedom by Taking Responsibility
• The Power of Beliefs – Developing the Quality of Persistence
• The Power of Beliefs – Developing the Quality of Resilience
• The Power of Beliefs - Developing the Quality of Courage

DAY 2

Achieving Your Vision

• Analysing the Impact of Values on Your Leadership
• Understanding How Your Values Impact your Purpose
• Designing Your Destiny with the Power of  a Personal Vision
• Directing your Focus on Outcomes-focused Objectives
• The Power of Beliefs - Developing the Quality of Self-confidence
• The Power of Beliefs - Developing the Quality of Enthusiasm
• Operating with Personal Integrity

DAY 3

Advanced Communication Skills

• Communicating with Intention - Understanding the Communication Process
• How Communication Breaks Down and how to Avoid it Happening?
• Building Rapport by Using Active Listening Techniques
• Planning Effective Oral Communication
• Delivering Effective Oral Communication – Techniques and Tips to Get your Message Across
• Synchronising  your Verbal and Nonverbal Communication – Building a Commanding Personal Style
• Dealing with Different Communication Styles and Needs

DAY 4

Leadership

• Understanding the Importance of Emotional Intelligence
• Developing Self-awareness, Motivation, Empathy and Social Skills
• Moving to a New Model of Empowerment
• Recognizing 21st Century Leadership Skills
• Interpreting Institutional and Interactive Leadership
• Comprehending the Difference between Leadership and Management
• Utilizing Effective Situational Leadership
• Learning the 4 Es of Leadership at GE: Energy, Excite, Edge and Execute
• Evaluating the Leadership Secrets of Jack Welch
• Investigating Theories of Motivation

DAY 5

The Public Face of the Mature Leader

• Making Successful Presentations
• Influencing through Appeal to Achievement of a Vision
• Influencing through the Utilization of Logic
• Influencing through a Genuine People Orientation
• Displaying Personal Power in Communications
• Overcoming the Failure Mechanism
• Running Productive Meetings
• Reviewing the Course

Module II - Managing & Motivating Towards Excellence: Skills, Competencies, Traits & Techniques

DAY 6

Adopting the New Organisational Culture through Understanding People

• Importance of Perception
• Perception in the Workplace
• Maximizing our Perceptual Ability
• Type & Trait Theories of Human Personality
• Understanding Personality Styles
• Optimizing our Personality Strengths
• Removing Emotional Blind Spots
• Appropriate Self-disclosures

DAY 7

Motivating Employees

• Understanding Motivation
• Motivating Ourselves and Others
• Applying Theories of Motivation in the Workplace
• How Leaders can Motivate Employees?
• Removing Blocks to Motivation
• Motivation for Excellent Performance
• Motivating a High Performance Team
• The Art of Giving and Receiving Criticism

DAY 8

Motivating Innovative & Creative Thinking in the Workplace

• Psychological Principles of Creativity in the Workplace
• Encouraging Creativity for Continuous Improvement
• Convergent & Divergent Thinking
• Understanding and Managing Creative People
• Stages of the Creative Process: Preparation, Incubation, Illumination & Verification
• Transforming Blocks to Creativity
• Creativity for Business Breakthroughs
• Divergent Thinking Skills for Innovative Leadership

DAY 9

The New Leader

• Psychological Principles of Leadership
• Theories of Leadership
• Leadership for Managing Performance
• Transactional Leadership & Transformational Leadership
• Visionary & Competent Leadership
• Developing Leadership Integrity
• Innovative Leadership for Excellent Performance
• Being Prepared to Lead

DAY 10

Managing for Excellence

• Development of Vision, Mission , Key Goals and Key Processes
• Optimizing the Leader's Natural Strengths
• Integrity & Compassion for Accountable Leadership
• Leadership for Performance Management
• Managing Change and Getting Others Involved
• Leading by Example
• Inspirational Leadership