An Interactive 5-Day Training Course

Certificate in Management: Managing Conflicts & Difficult Situations

NASBA

Course Introduction

This training course is designed for professionals who recognize that effective management extends beyond traditional leadership to encompass the critical skill of navigating complex interpersonal dynamics. In today's challenging environment, managers are expected to drive performance while simultaneously resolving conflicts and managing difficult situations that can derail team productivity and morale. This comprehensive 5-day training course uniquely combines the core principles of management excellence with advanced techniques for handling people's behaviour effectively, providing you with a holistic approach to leadership that delivers tangible results for both you and your organization.

This training course offers a powerful synergy that transforms good managers into exceptional leaders. You will learn not only how to manage yourself, your time, and your team for optimum performance, but also how to proactively address and resolve conflicts, turning potential obstacles into opportunities for growth and innovation. Through a highly interactive and practical learning experience, you will develop the confidence, resilience, and advanced communication skills needed to inspire your team, foster a high-trust culture, and achieve sustainable success in any managerial role. This training course will empower you to become a more complete, effective, and influential leader.

This training course will highlight:

  • Mastering self-management, motivation, and personal resilience for sustained high performance 
  • Proven strategies for managing performance, setting clear objectives, and holding difficult conversations 
  • Understanding the nature and causes of conflict and applying powerful de-escalation techniques 
  • Advanced communication and persuasion skills to influence and build trust with diverse personalities 
  • Practical tools for coaching, providing feedback, and motivating teams in a modern work environment 

Objectives

At the end of this training course, you will learn to:

  • Apply integrated management and conflict resolution strategies 
  • Analyze personality types and their impact on team dynamics 
  • Develop advanced communication and persuasion skills 
  • Manage performance and conduct difficult conversations effectively 
  • Build high-trust, collaborative, and motivated teams 

Training Methodology

This training course employs a highly interactive and engaging blend of proven adult learning techniques, including experiential group activities, individual exercises, mini-case studies, and role-plays .Participants will also engage in targeted discussions and practical exercises to experiment with new techniques and share experiences .

Organisational Impact

The Organisation will have the following benefits;

  • Enhanced managerial effectiveness and team productivity 
  • Improved communication and reduced interpersonal friction 
  • Higher levels of employee commitment and morale 
  • Proactive conflict resolution minimizing operational disruptions 
  • High-trust culture fostering collaboration and innovation 
  • Stronger leadership pipeline for future growth

Personal Impact

At the end of this training course, the participants will gain the following;

  • Greater confidence and personal resilience 
  • Mastery of difficult conversations and conflict 
  • Enhanced ability to motivate and inspire teams 
  • Advanced delegation and performance management skills 
  • Sharper decision-making and problem-solving skills 
  • Improved communication and influencing techniques 

Who Should Attend?

This training course is suitable to a wide range of professionals but will greatly benefit ambitious professionals who need to manage people and performance effectively.

  • Supervisors and Team Leaders aspiring to become managers 
  • Newly appointed and experienced managers 
  • Senior managers and department heads 
  • HR professionals and employee relations specialists 
  • Project managers and change agents

Course Outline

Day 1

The Complete Manager: Leadership & Self-Management

  • Defining Management vs. Leadership
  • Overcoming Common Mistakes in Management
  • Developing Your Authentic Management Style
  • Making a Successful Transition to Management
  • Building Self-Belief, Confidence, and Resilience
  • Managing Change and Personal Effectiveness 
Day 2

Understanding Conflict and Communication Dynamics

  • Defining the Nature, Types, and Causes of Conflict 
  • Benefits and Drawbacks of Workplace Conflict 
  • The Power of Emotional Intelligence in Conflict 
  • Personality Preference Assessment and Communication Styles 
  • Mastering Active Listening and Questioning Skills 
  • Non-Verbal Communication and Building Rapport 
Day 3

Managing Performance and Difficult Conversations

  • Characteristics of Effective Performance Management 
  • Setting Outcomes-Focused Objectives for Your Team 
  • Structuring 'Crucial Conversations' for Optimal Results 
  • Techniques for Holding Difficult Performance Conversations 
  • The Art of Effective Delegation and Role Allocation 
  • Running Meetings that Motivate and Get Results 
Day 4

Mastering Persuasion, Influence & Problem-Solving

  • Psychological Insights into People's Behaviour and Attitudes 
  • Being Assertive: Techniques and Skills for Influence 
  • Persuasion Techniques and Key Strategy Factors 
  • Group Problem-Solving and Decision-Making Techniques 
  • Managing Different Personality Types Effectively 
  • Using Coaching Techniques to Increase Performance 
Day 5

Cultivating a High-Performance Culture

  • Understanding and Shaping Your Organisation’s Culture 
  • High-Trust vs. Low-Trust Organisational Cultures 
  • What Motivates You and Others in 21st Century Organisations 
  • Creating a Motivating Work Environment 
  • Providing Powerful Feedback to Shape Behaviour 
  • Building Team Spirit, Summary, and Next Steps 

Certificate

On successful completion of this training course, Oxford Management Centre Certificate with eligible Continuing Professional Education credits (CPE) from National Registry of CPE Sponsor will be awarded to the delegates

Accreditation

NASBA
Certificate in Management: Managing Conflicts & Difficult Situations
Duration
5 Days
Format
Classroom
Language
English
Certificate
Yes
Choose the date and location that suits you:
Classroom Sessions
London
03 - 07 Aug 2026
Fee: $ 5,950
Book your place
Related Category

Related Courses

FREQUENTLY ASKED QUESTIONS

Yes, we provide assistance in securing both hotel reservations & entry visa on all our international training venues, for delegates attending our training courses. For further information / assistance, please contact our Customer Service at:

Yes, Oxford Management Centre is accredited by the following professional bodies;

National Association of State Board of Accountancy (NASBA)
The Oxford Management Centre is registered with NASBA as a sponsor of Continuing Professional Education (CPE) on the National Registry of CPE Sponsors. NASBA have final authority on the acceptance of individual courses for CPE credit.

Yes, discounts are available. For further information please call +971 50 985 0174 or email, info@oxford-management.com

Note: Discounts are not applicable with any other special offer that may be available.

All course bookings made through Oxford Management Centre are non-refundable. By registering for a course, you acknowledge and accept that fees are payable in full and are not subject to refund under any circumstances, including but not limited to participant dissatisfaction, changes in personal or professional circumstances, or partial attendance.

Oxford Management Centre reserves the right to make reasonable adjustments to course content, trainers, or schedules where necessary, without entitling delegates to a refund. Full details of each course – including objectives, target audience, and content – are clearly outlined prior to enrolment, and it is the responsibility of the delegate to ensure suitability before booking.

There are 2 easy ways to register:

  • Online: Select the training course you want to register for, Click the “Book Your Place” button on the course page, complete the form and click submit.
  • E-mail: Send your details to info@oxford-management.com

We request that all cancellations be made at least one week before the class start date. You may reschedule this class without any penalty. If not, a $250 fee will be charged for cancellations received less than one week before a class begins and for no-shows. Cancellation penalties and any fees incurred by Oxford Management Centre will be deducted from refunds.

For more information request, email info@oxford-management.com or call +971 50 985 0174.

The classroom training fees include course presentation, relevant materials, physical & digital documentation, lunch and refreshments served during entire training. Accommodation and transportation are not included in the training course fees.

While, online training fees cover the course presentation and digital documentation and relevant materials.

The Oxford Management Centre Certificate of Completion with corresponding CPE credits shall be awarded to delegates who has successfully completed the training course.

Payment must be received before the training course commences. You can make payment by bank draft, cash, credit card or wire transfer.

Note: If the payment is not received, Oxford Management Centre has the right to refuse admission.

Upon receipt of your registration form, we will send you the following by e-mail:

  • Registration Confirmation
  • Invoice/Receipt (where appropriate)

If you register online you will receive an e-mail within 24 hours confirming your registration.

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