An Interactive 5-Day Training Course

Transformational Industrial (IR) and Employee Relations (ER)

Labour Management, Workplace Relations, Negotiation & Mediation Skills

Course Introduction

This Transformational Industrial (IR) and Employee Relations (ER) training course will introduce you to the latest and best practices in Industrial and Employee Relations (ER - IR). This training course is very practical and highly rewarding.  It is about the maintenance of the employment relationship, essentially how trade unions and management of an organisation interact. It is also about employers and unions communicating and negotiating effectively.

ER - IR has undergone many changes over the past decade, but it continues to be a critical area for all organisations It is about seeing the ‘big picture’ and helping the organisation take appropriate action to maintain good working relationships at all levels. This training course will help you transform your industrial relations, so it meets the needs of all stakeholders.


  • Develop a collaborative approach to ER - IR
  • Examine techniques for enhancing & transforming IR
  • Appreciate the importance of employee engagement and empowerment
  • Understand the people factors in Labour Relations
  • Critically analyse the possibilities of effective conflict resolution
  • Utilise mediation skills as a practical intervention into dispute

Who Should Attend?

  • Anyone involved in ER, IR or Labour Relations
  • Union Delegates and Officials
  • Employee Relations (ER) Personnel
  • Industrial Relations (IR) Personnel
  • Human Resource Management (HRM) Professionals who need to understand Industrial Relations & Employee Relations
  • Those managers who would benefit from an understanding of trade union issues
  • Anyone who wants to learn practical skills in labour negotiation and workplace mediation

Course Outline

  • Transformational Employee, Labour & Industrial Relations
  • Trade Unionism in Africa, The Gulf, and Globally
  • People Factors in the Workplace
  • Involvement, Participation, and Employee Voice
  • Negotiation Skills for Collective Bargaining
  • A Win-Win Approach to Negotiation
  • Resolving and Managing Conflict – Avoiding Conflict Escalation
  • Alternative Dispute Resolution (ADR)
  • Practical Techniques of Mediation
  • Reaching and Formalising Agreements


Oxford Management Centre Certificate will be provided to delegates who successfully completed the training course.




All Training Courses delivered by Oxford Management by default are eligible for CPE Credit.

In association with

GLOMACS Training & Consultancy

GLOMACS Training & Consultancy

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5 Days
Choose the date and location that suits you:
31 Jul-04 Aug 2023
Fee: $5,950
Book your place
27 Nov-01 Dec 2023
Fee: $5,950
Book your place

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