An Intensive 10-day Training Course
The Oxford Business Excellence for Healthcare Professionals Certificate Programme
The Road to Excellent Healthcare Provision
Course Introduction
This OXFORD 10-day training Course combines the principles of Business Excellence and the delivery of patient-centered healthcare provision on a journey towards Excellence. The Business Excellence Model encompasses all aspects of organisational activities and encourages improvement through fact-based evidence. It encourages a culture of learning and innovating, whilst also ensuring effective processes which deliver quality care.
The programme starts with a review of global healthcare systems, demonstrating their advantages and disadvantages. This is followed by a day on Quality systems and frameworks, focusing on the European Foundation for Quality Management’s Excellence Model and its RADAR principles. Each subsequent day of programme addresses the elements of the model and how to apply them in the provision of healthcare.
This The Oxford Business Excellence for Healthcare Professionals Certificate Programme training Course will highlight:
- Different healthcare systems’ advantages and disadvantages
- The principles of Business Excellence and the RADAR logic
- Case Studies showing application of business excellence assessment in healthcare organisations
- Culture of innovation and learning required to deliver excellent outcomes
- Application of a holistic framework to deliver excellent healthcare
Objectives
At the end of this The Oxford Business Excellence for Healthcare Professionals Certificate Programme training Course, you will learn to:
- Explore different healthcare systems
- Gain understanding of EFQM Excellence Model principles
- Understand patient-centre care and the need for effective partnerships
- Learn to use the model for self-assessment on the road to excellence
- Understand the impact of culture on innovation
Training Methodology
This OXFORD training Course utilizes a range of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This includes discussions, case studies, presentations and exercises. Above all the course leader will make extensive use of real-life case examples of organisations with which they have been personally involved.
Each session provides opportunities to develop skills using case experience and apply them to your organisation generating improvements in efficiency and effectiveness.
Organisational Impact
What will your organisation gain from employees attending this The Oxford Business Excellence for Healthcare Professionals Certificate Programme training course?
- Enhanced quality of care
- Ability to use the Business Excellence framework for improvement
- Understand the links between processes, activities and outcomes
- Overcome barriers to ‘silo’ working
- Develop improved people skills for better outcomes
- Review and improve measurement systems to enable faster response times
Personal Impact
Participants will be able to further develop their personal management skills by being:
- Greater understanding of different models of healthcare
- Deliver improved patient-centered care
- More confidence in selecting and applying appropriate measurements
- Recognise the value of self-assessment as part of the improvement process
- Develop their people skills: teamwork, communication, persuasion
- Recognise that improvement is a journey towards excellence
Who Should Attend?
This The Oxford Business Excellence for Healthcare Professionals Certificate Programme training course is suitable to a wide range of healthcare professionals and managers who will greatly benefit:
- Managers and clinicians jointly responsible for leading healthcare organisations
- Managers and clinicians responsible for quality care provision
- Line and functional managers, team leaders and supervisors
- Quality management professionals
- HR professionals
Course Outline
Day One
Global Healthcare Models
- Providing 21st Century healthcare
- The Beveridge Model
- The Bismarck Model
- The National Health Insurance Model
- The Out-of-Pocket Model
- Your country’s healthcare system?
Day Two
Introducing the Business Excellence Model
- Origins of Business Excellence
- Baldrige Model
- Deming and the gurus
- EFQM Business Excellence Model
- Other Quality Standards & Frameworks
Day Three
Results Orientation
- Introduction of RADAR logic
- Determine Results required
- Link Processes to Results
- Are results uniformly delivered?
- Internal & external benchmarks
- Learn from Results
Day Four
Patient Centered Care (Customer Focus)
- Define excellent care
- New ways of delivering care
- Socio economic factors
- Telehealth
- Technology advances
- Healthcare costs
Day Five
Leadership and Constancy of Purpose
- External environment
- Organisational capacity
- Management of Risks
- Crisis management (Pandemic)
- Using SWOT analysis and results
- The planning process
Day Six
Management by Process and Facts
- Designing and managing processes
- Process Outcomes: Efficiency and Effectiveness
- Single and Double Loop thinking
- Innovation vs protocols
- Teamwork
- Seeking and using patient feedback
Day Seven
People Development & Involvement
- Developing all staff
- How essential are top class clinical skills?
- We are all in it together…
- Key people skills: communicating, delegating, persuading
- Overcoming silo mentality
- Management, Clinicians and HR
Day Eight
Partnerships: Primary, Secondary, Tertiary Health and Social Care
- Roles & responsibilities
- Information exchange
- Why HEALTH and social care?
- Other partnerships: the not for profit sector
- Supporting families and communities
- Measuring effectiveness
Day Nine
Public Responsibility
- The Four principles of health care ethics
- Different perspectives: manager, clinician, patient
- Managing growing costs of research and provision
- Managing supply chains
- Managing societal expectations
Day Ten
Towards Excellence
- Recognising the Excellence journey
- Identifying key challenges
- Managing key stakeholders
- Review of the Excellence principles
- Review of key leadership qualities
- Personal Action Planning
Certificate
On successful completion of this training course, Oxford Management Centre Certificate with eligible Continuing Professional Education credits (CPE) from National Registry of CPE Sponsor will be awarded to the delegates
Accreditation
In association with
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FREQUENTLY ASKED QUESTIONS
Yes, we provide assistance in securing both hotel reservations & entry visa on all our international training venues, for delegates attending our training courses. For further information / assistance, please contact our Customer Service at:
- Telephone: +971 50 985 0174
- E-mail: info@oxford-management.com
Yes, Oxford Management Centre is accredited by the following professional bodies;
National Association of State Board of Accountancy (NASBA)
The Oxford Management Centre is registered with NASBA as a sponsor of Continuing Professional Education (CPE) on the National Registry of CPE Sponsors. NASBA have final authority on the acceptance of individual courses for CPE credit.
Yes, discounts are available. For further information please call +971 50 985 0174 or email, info@oxford-management.com
Note: Discounts are not applicable with any other special offer that may be available.
All course bookings made through Oxford Management Centre are non-refundable. By registering for a course, you acknowledge and accept that fees are payable in full and are not subject to refund under any circumstances, including but not limited to participant dissatisfaction, changes in personal or professional circumstances, or partial attendance.
Oxford Management Centre reserves the right to make reasonable adjustments to course content, trainers, or schedules where necessary, without entitling delegates to a refund. Full details of each course – including objectives, target audience, and content – are clearly outlined prior to enrolment, and it is the responsibility of the delegate to ensure suitability before booking.
There are 2 easy ways to register:
- Online: Select the training course you want to register for, Click the “Book Your Place” button on the course page, complete the form and click submit.
- E-mail: Send your details to info@oxford-management.com
We request that all cancellations be made at least one week before the class start date. You may reschedule this class without any penalty. If not, a $250 fee will be charged for cancellations received less than one week before a class begins and for no-shows. Cancellation penalties and any fees incurred by Oxford Management Centre will be deducted from refunds.
For more information request, email info@oxford-management.com or call +971 50 985 0174.
The classroom training fees include course presentation, relevant materials, physical & digital documentation, lunch and refreshments served during entire training. Accommodation and transportation are not included in the training course fees.
While, online training fees cover the course presentation and digital documentation and relevant materials.
The Oxford Management Centre Certificate of Completion with corresponding CPE credits shall be awarded to delegates who has successfully completed the training course.
Payment must be received before the training course commences. You can make payment by bank draft, cash, credit card or wire transfer.
Note: If the payment is not received, Oxford Management Centre has the right to refuse admission.
Upon receipt of your registration form, we will send you the following by e-mail:
- Registration Confirmation
- Invoice/Receipt (where appropriate)
If you register online you will receive an e-mail within 24 hours confirming your registration.
