An Intensive 5-day Training Course
The Fundamentals of ISO 22320:2018
Guidelines for Incident Management, Societal Security and Emergency Management

Course Introduction
ISO 22320:2018, titled "Societal Security - Emergency Management - Guidelines for Incident Management," is an international standard that offers guidelines for managing incidents, focusing on the essential components required for an effective response. The standard is designed to improve the ability of organizations and communities to handle emergencies through a structured and systematic approach, regardless of the incident's nature, scale, location, or complexity.
This 5-day Oxford Management Centre training course provides a thorough understanding of ISO 22320:2018, equipping participants with the knowledge and skills needed to implement successful emergency management systems in their organizations.
ISO 22320 serves as a global benchmark for incident management, offering a framework that guides the preparation, response, and recovery from incidents.
Highlights of this Fundamentals of ISO 22320:2018 training course are:
- Introduction to Incident Management
- Understanding the core principles of ISO 22320
- Conducting risk assessments and preparing for emergencies
- Acquiring skills for effective response operations
- Maximizing communication and information management
- Inter-organizational coordination
- Organizing and conducting effective training and exercises
- Learning from experiences and continuous improvement
- Navigating legal and ethical considerations
These highlights offer a comprehensive overview of ISO 22320, ensuring participants are well-equipped to manage incidents and protect communities, organizations, and individuals from emerging threats and emergencies.
Objectives
The Fundamentals of ISO 22320:2018 training course aims to achieve the following objectives:
- Understanding the ISO 22320 standard and its applications
- Risk assessment and management techniques
- Developing emergency preparedness plans
- Mastering crisis communication skills
- Managing response and recovery processes
- Ensuring compliance and pursuing certification
- Fostering continuous improvement in emergency management practices
Training Methodology
The Fundamentals of ISO 22320:2018 training course will utilise a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This fully participative and enjoyable event will enhance your leadership capabilities through assessments, syndicate role playing, group discussions, crisis communication skills and team problem solving challenges. Training materials such as exercises, check-lists, formats and templates will be included and will be of use to you and your team on your return to your office.
Organisational Impact
Organizations, governments, and communities involved in emergency management will gain several key benefits from this training course on the Fundamentals of ISO 22320:2018
- Improved preparedness for incidents
- Enhanced response capabilities
- Better coordination and communication during crises
- Increased organizational resilience
- Consistency and adherence to standards
- Boosted public trust and confidence
- Enhanced legal and compliance standing
Personal Impact
For individuals, participating in the Fundamentals of ISO 22320:2018 training course can lead to significant professional and personal growth:
- Strengthened professional expertise in emergency management
- Increased confidence in handling emergencies
- Expanded professional network
- Contribution to building community resilience
- Personal growth and development
- A sense of fulfillment through impactful work
Who Should Attend?
This Fundamentals of ISO 22320:2018 training course is ideal for professionals involved in emergency management, crisis response, and resilience efforts. Individuals who would benefit from attending include:
- Emergency Managers
- Risk Managers
- Business Continuity Professionals
- Public Safety Officials
- Government Officials
- Healthcare Professionals
- Security Managers
- Communications and Media Personnel
- Community Leaders
- Consultants and Auditors
- Corporate Executives and Managers
Course Outline
Day One to Day Five
- Overview of ISO 22320:2018 standard
- Importance of emergency management systems
- Key concepts and definitions in emergency management
- Establishing the context for emergency management
- Identifying internal and external issues relevant to emergency management
- Leadership and commitment requirements in ISO 22320:2018
- Understanding the planning process in emergency management
- Risk assessment and risk treatment methodologies
- Business continuity planning and its relationship to emergency management
- Establishing performance indicators for emergency management
- Monitoring and measuring emergency management performance
- Reviewing and evaluating the effectiveness of emergency management processes
- Integrating ISO 22320:2018 with other management systems (e.g., ISO 9001, ISO 14001)
- Documentation requirements in ISO 22320:2018
- Preparing for ISO 22320:2018 certification
Certificate
Oxford Management Centre Certificate will be provided to delegates who successfully completed the training course.
Accreditation

In association with
FREQUENTLY ASKED QUESTIONS
To check on availability please call Registrar’s Office at +971 50 985 0174. If you have any questions or enquiries please feel free to contact us
- Telephone: +971 50 985 0174
- E-mail: [email protected]
Yes, we provide assistance in securing both hotel reservations & entry visa on all our international training venues, for delegates attending our training courses. For further information / assistance, please contact our Customer Service at:
- Telephone: +971 50 985 0174
- E-mail: [email protected]
Yes, Oxford Management Centre is accredited by the following professional bodies;
National Association of State Board of Accountancy (NASBA)
The Oxford Management Centre is registered with NASBA as a sponsor of Continuing Professional Education (CPE) on the National Registry of CPE Sponsors. NASBA have final authority on the acceptance of individual courses for CPE credit.
Yes, discounts are available. For further information please call +971 50 985 0174 or email, [email protected]
Note: Discounts are not applicable with any other special offer that may be available.
There are 2 easy ways to register:
- Online: Select the training course you want to register for, Click the “Book Your Place” button on the course page, complete the form and click submit.
- E-mail: Send your details to [email protected]
We request that all cancellations be made at least one week before the class start date. You may reschedule this class without any penalty. If not, a $250 fee will be charged for cancellations received less than one week before a class begins and for no-shows. Cancellation penalties and any fees incurred by Oxford Management Centre will be deducted from refunds.
For more information request, email [email protected] or call +971 50 985 0174.
The classroom training fees include course presentation, relevant materials, physical & digital documentation, lunch and refreshments served during entire training. Accommodation and transportation are not included in the training course fees.
While, online training fees cover the course presentation and digital documentation and relevant materials.
The Oxford Management Centre Certificate of Completion with corresponding CPE credits shall be awarded to delegates who has successfully completed the training course.
Payment must be received before the training course commences. You can make payment by bank draft, cash, credit card or wire transfer.
Note: If the payment is not received, Oxford Management Centre has the right to refuse admission.
Upon receipt of your registration form, we will send you the following by e-mail:
- Registration Confirmation
- Invoice/Receipt (where appropriate)
If you register online you will receive an e-mail within 24 hours confirming your registration.