An Intensive 5-day Training Course
Leadership & Decision-Making in Crisis & Emergency Situations
Course Introduction
This training course will provide professionals with the knowledge, skills, and attitudes required to manage and lead teams and organisations before, during, and after a crisis or emergency. All leaders are sooner or later confronted with the need to lead and manage their team or organisation during a crisis or emergency. The skills and competencies that are required to lead in these circumstances are much more demanding of the leader than normal everyday leadership. Leaders have to make decisions quickly while accepting significant risk in order to achieve a favourable outcome for their organisation, its members and clients, as well as the public it serves.
This training course will feature:
- Exercising leadership and personnel management under emergency and crisis situations
- Assessing, prioritizing, and managing risks and threats before, during, and after a crisis or emergency
- Making decisions quickly and efficiently, and knowing when and how to involve others and to delegate effectively
- Communicating and collaborating with legal and government authorities, media, and other agencies and organisations
- Conducting emergency and crisis management operations
Objectives
By the end of this training course, participants will be able to:
- Understand individual and collective psychology and organisational dynamics in crises and emergencies
- Analyse and make rational decisions in before, during and after crises and emergencies
- Lead teams and organisations in crises and emergencies
- Solve problems and manage crises and emergencies
- Understand and apply ethical factors in crisis and emergency leadership
Training Methodology
This training course will utilise a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This includes speaker input, facilitated discussion, syndicate work and practical exercises, videos, self-tests, all with an emphasis on delegate involvement throughout.
Who Should Attend?
Executives, Entrepreneurs, and Managers who must build and lead dynamic and high performing teams and organisations in risky situations with a high probability of crises or emergencies are encouraged to attend to this course.
This training course is suitable to a wide range of professionals but will greatly benefit:
- Line and functional managers, team leaders and supervisors in organisations of all sizes
- Emergency and crisis management professionals in the public and private sectors
- Project and programme management professionals
- Professionals in health care, public safety, and government agencies
Course Outline
Day One
Psychology and Dynamics of Crises and Emergencies
- The nature of crises and emergencies
- Individual psychology under crisis and emergency conditions
- Collective psychology under crisis and emergency conditions
- Evolution and dynamics of crises and emergencies
- Crises and emergencies don’t just work 8 hour days
- Tasks of leaders before, during, and after a crisis or emergency
Day Two
Rational Decision-Making in Crises and Emergencies
- Instinct, intuition, and reason
- Rational decision-making processes
- Individual and collective decision-making
- Delegation through mission-based leadership
- Nested hierarchical planning and operations
Day Three
Leading Teams and Organizations
- Organizational and public responsibilities of leaders in crises and emergencies
- Crisis/emergency management organization
- Creating effective and efficient teams through rapid team building
- Creating effective and efficient inter-agency cooperation and collaboration
- Organizational and team dynamics: morale, cohesion, mood, and unity of purpose
- Principles of operational command and leadership
Day Four
Solving the Problem: Managing the Crisis or Emergency
- Seeking cause and effect to solve the problem, not to attribute blame or responsibility
- Creating and running a crisis/emergency command centre
- Elements of risk management: prevention, response, containment, and recovery
- Principles of business continuity and crisis operations
- Information gathering and situational awareness
- Operational rhythm, routines, and information management
Day Five
Ethical Factors in Crisis and Emergency Leadership
- Caring for subordinates and their families
- The leader's self-care
- Responsibilities to authorities, the public and/or victims
- Managing and leveraging the media
- After-action review and lessons learned processes
- Preparing for the next crisis or emergency
Certificate
Oxford Management Centre Certificate will be provided to delegates who successfully completed the training course.
Accreditation
In association with
Related Courses
Business Continuity Planning & Disaster Recovery Training
Date: 16-20 Jun 2025 Location: London Fee: $5,950
The Fundamentals of ISO 22320:2018
Date: 11-15 Aug 2025 Location: Dubai Fee: $5,950
Crisis Communications
Date: 28 Apr-02 May 2025 Location: Paris Fee: $5,950
Leading Through Crisis
Date: 11-15 Aug 2025 Location: Istanbul Fee: $5,950
Crisis Leadership and Human Behaviour
Date: 07-11 Jul 2025 Location: London Fee: $5,950
Disaster Victim Identification (DVI)
Date: 29 Sep-03 Oct 2025 Location: London Fee: $5,950
Advanced Business Resilience
Date: 02-06 Jun 2025 Location: London Fee: $5,950
Corporate Risk & Crisis Management
Date: 19-23 May 2025 Location: London Fee: $5,950
Incident & Crisis Response Communication Skills
Date: 26-30 May 2025 Location: Dubai Fee: $5,950
FREQUENTLY ASKED QUESTIONS
To check on availability please call Registrar’s Office at +971 50 985 0174. If you have any questions or enquiries please feel free to contact us
- Telephone: +971 50 985 0174
- E-mail: [email protected]
Yes, we provide assistance in securing both hotel reservations & entry visa on all our international training venues, for delegates attending our training courses. For further information / assistance, please contact our Customer Service at:
- Telephone: +971 50 985 0174
- E-mail: [email protected]
Yes, Oxford Management Centre is accredited by the following professional bodies;
National Association of State Board of Accountancy (NASBA)
The Oxford Management Centre is registered with NASBA as a sponsor of Continuing Professional Education (CPE) on the National Registry of CPE Sponsors. NASBA have final authority on the acceptance of individual courses for CPE credit.
Yes, discounts are available. For further information please call +971 50 985 0174 or email, [email protected]
Note: Discounts are not applicable with any other special offer that may be available.
There are 2 easy ways to register:
- Online: Select the training course you want to register for, Click the “Book Your Place” button on the course page, complete the form and click submit.
- E-mail: Send your details to [email protected]
We request that all cancellations be made at least one week before the class start date. You may reschedule this class without any penalty. If not, a $250 fee will be charged for cancellations received less than one week before a class begins and for no-shows. Cancellation penalties and any fees incurred by Oxford Management Centre will be deducted from refunds.
For more information request, email [email protected] or call +971 50 985 0174.
The classroom training fees include course presentation, relevant materials, physical & digital documentation, lunch and refreshments served during entire training. Accommodation and transportation are not included in the training course fees.
While, online training fees cover the course presentation and digital documentation and relevant materials.
The Oxford Management Centre Certificate of Completion with corresponding CPE credits shall be awarded to delegates who has successfully completed the training course.
Payment must be received before the training course commences. You can make payment by bank draft, cash, credit card or wire transfer.
Note: If the payment is not received, Oxford Management Centre has the right to refuse admission.
Upon receipt of your registration form, we will send you the following by e-mail:
- Registration Confirmation
- Invoice/Receipt (where appropriate)
If you register online you will receive an e-mail within 24 hours confirming your registration.
