Leading Through Crisis

Course Introduction

As the risk stakes increase in our uncertain world, the requirement to plan ahead for crisis has never been greater.  If you are undecided where to begin or require a refresher on latest international best practice, then I can think of no better place than attending this new dynamic Oxford Management Centre training course.  It will assist and guide you to understand the nature of crises, how to get the utmost from your response team and crucially, how you respond as a leader. This includes how you manage yourself, your team and the stress and emotions encountered in a crisis.

It will centre on your role as a leader through turbulent times – what interventions to make and when to delegate, this will ensure your team and organisation stays positive, productive and connected. 

The training course will highlight: 

• The nature of a crises – how they typically pan out - models and stages?
• Human behaviour traits - how people respond to crises?
• Command of the Decision-Making process in times of high stress levels
• Leadership interventions, what skills are required to maintain morale and productivity
• How to lead and get the very best out of your teams, the tools, and best practices?

Objectives

By the end of this training course, you will have learned how to: 

• Identify the potential impact of Crisis, and importantly, how to circumvent it
• Managing your own emotions ensures minimization of stress to yourself & your team
• Proactively plan through the identified stages of crisis management
• Recognise and deal with dysfunctional behaviour, often caused by crises
• Create a compelling clear vision to guide people to a future beyond the crisis

Training Methodology

This Leading through Crisis training course will utilise a variety of proven highly interactive adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This includes syndicate and individual exercises, relevant videos and case studies and role-play exercises. A comprehensive e-version of the training course manual including copies of all slides, handouts and checklists will be provided.

Organisational Impact

This training course will benefit organisations in all business sectors. It will provide tools and techniques to refocus the risk, the response and the decision-making process towards business survival in a major crisis.

• C-Suite board members awareness of risk identification & crisis management
• Enhancing the qualities of key corporate decision makers
• Enhancing communication skills for and between stakeholders
• Over the horizon scenario planning for future events
• Identifying role specific training for all CMT members

Personal Impact

Delegates attending this course will gain an improved personal knowledge of threats and risks to their organisation and how as individuals they can respond to incidents and crises in a calm, decisive and professional manner.

• Assessment of your current Leadership Skills in all key sectors
• Enhancing team and self-management skills
• Personal self-evaluation audits on decision-making
• Understanding your team’s behaviour and psychology in a crisis
• Enhancing your emotional intelligence and managing stress levels

Who Should Attend?

This training course is extremely valuable for all those professionals who have responsibility for Emergency Response or Crisis Management Teams. For those who aspire to become a leader during a future or potential crisis situation.

It is suitable to a wide range of professionals but will greatly benefit: 

• Team leaders
• Team managers
• HSSE Professionals
• Project team managers
• Fire & Security Professionals
• Process Safety Professionals

Course Outline