An Intensive 5-day Training Course
The Complete Course on How to Supervise Public Sector
Driving Government Performance
Course Introduction
Although the majority of public sector employees are committed to public service, these commitments are generally made real depending on two factors: 1.) A respected and caring supervisor who values their work, and 2.) Relationships with other public service personnel in a like position. The function of supervision therefore can be the turning point for most public employees who look for value of their work and in their work that can only be supplied by the attitude and skills of the supervisor.
Effective supervisors know how to create interactions that demonstrate to each employee how much they are appreciated for their work, which generally improves the production and outcomes by those employees directly influenced by the supervisor. Although careful planning is a plus, nothing raises an employees’ attitude and value than a supervisor who directs them, coaches and trains them to elevate them to higher responsibilities.
This Oxford The Complete Course on How to Supervise Public Sector training program will teach and demonstrate the vital skills of encouragement, coaching, planning and training to improve the overall performance of a team. All of these supervisory actions impact the employee’s motivation to excel in their career, resulting in better performance. With that focus, public sector supervisors can overcome their apathy and find satisfaction in the critical work of supervision.
Objectives
By the end of this Oxford Management Centre training programme you will be able to:
- How to create high performers out of unmotivated workers
- Use the power of personal influence and attitude
- Learn the fundamentals of direct coaching and mentoring
- How to provide feedback over constructive criticism
- Identify ways in which you can add value to supervising people
- Learn the skills of on-the-job training techniques
Training Methodology
Participants will learn by active participation during the programme through the use of individual exercises, questionnaires, team exercises, videos and lectures and discussions of “real life” issues in their organizations.
Organisational Impact
- Create a self-directed group of employees motivated for any challenge
- Achieve higher levels of productivity by people and departments
- Provide a track for every employee to reach their goals
- Manage around the constant changes of administrations
- Add value to the requirements of the departments
Personal Impact
- Develop the skills of Coaching and Motivating your subordinates
- Develop the skill of Evaluating subordinates for further development
- Developing the skill and techniques of on-the-job training
- Create a positive impact for the department and organization
- Plan around constant change
Who Should Attend?
Any public supervisor of people in both that manages a department or a team of people in any size government including:
- Department Managers
- Team Leaders
- Project Managers
- Supervisors of government managed operations
- New Supervisors
Course Outline
Day One
The Role & Qualities of a Public Sector Supervisor
- Understand the Roles of Government
- The Job of a Public Supervisor
- The Qualities and Competencies required to be an Effective Supervisor
- Personal Analysis of your Own Competencies
- Assessing your Own Style of Supervision
Day Two
Supervising the Public Sector Employees
- Appraising and Understanding the Competencies of each Employee
- Helping Employees create a Personal Development Plan
- Coaching vs. Managing Employees to Higher Achievements
- Motivating Principles Applied to Public Sector Employees
- On the Job Training Techniques
Day Three
The Supervisors Role of Planning and Performance Management
- Applying the Concepts of Total Quality Throughout
- Creating a Continuous Improvement Plan for the Department
- Developing Service Quality Standards for the Department
- Tracking the Progress of Personal and Department Performance
- Creating a Continuous Learning Plan
Day Four
Delegating and Empowering Your People
- Learn to Use Delegation as a Training Vehicle
- Creating a Delegation Plan for the Department
- Supervising and Appraising through Delegation
- The True Principles of Empowerment
- Case Studies on Empowerment
Day Five
Improving your personal competencies
- Understanding and Applying the Skills of Emotional Intelligence
- Self-Awareness of your Own Emotional Capabilities
- Using Self Awareness to Manage your Own Decision-making
- Applying Self-Management to Employee Engagement Skills
- Focusing on the Future – Department and Personal Future Goals
Certificate
On successful completion of this training course, Oxford Management Centre Certificate with eligible Continuing Professional Education credits (CPE) from National Registry of CPE Sponsor will be awarded to the delegates
Accreditation
In association with
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FREQUENTLY ASKED QUESTIONS
Yes, we provide assistance in securing both hotel reservations & entry visa on all our international training venues, for delegates attending our training courses. For further information / assistance, please contact our Customer Service at:
- Telephone: +971 50 985 0174
- E-mail: info@oxford-management.com
Yes, Oxford Management Centre is accredited by the following professional bodies;
National Association of State Board of Accountancy (NASBA)
The Oxford Management Centre is registered with NASBA as a sponsor of Continuing Professional Education (CPE) on the National Registry of CPE Sponsors. NASBA have final authority on the acceptance of individual courses for CPE credit.
Yes, discounts are available. For further information please call +971 50 985 0174 or email, info@oxford-management.com
Note: Discounts are not applicable with any other special offer that may be available.
All course bookings made through Oxford Management Centre are non-refundable. By registering for a course, you acknowledge and accept that fees are payable in full and are not subject to refund under any circumstances, including but not limited to participant dissatisfaction, changes in personal or professional circumstances, or partial attendance.
Oxford Management Centre reserves the right to make reasonable adjustments to course content, trainers, or schedules where necessary, without entitling delegates to a refund. Full details of each course – including objectives, target audience, and content – are clearly outlined prior to enrolment, and it is the responsibility of the delegate to ensure suitability before booking.
There are 2 easy ways to register:
- Online: Select the training course you want to register for, Click the “Book Your Place” button on the course page, complete the form and click submit.
- E-mail: Send your details to info@oxford-management.com
We request that all cancellations be made at least one week before the class start date. You may reschedule this class without any penalty. If not, a $250 fee will be charged for cancellations received less than one week before a class begins and for no-shows. Cancellation penalties and any fees incurred by Oxford Management Centre will be deducted from refunds.
For more information request, email info@oxford-management.com or call +971 50 985 0174.
The classroom training fees include course presentation, relevant materials, physical & digital documentation, lunch and refreshments served during entire training. Accommodation and transportation are not included in the training course fees.
While, online training fees cover the course presentation and digital documentation and relevant materials.
The Oxford Management Centre Certificate of Completion with corresponding CPE credits shall be awarded to delegates who has successfully completed the training course.
Payment must be received before the training course commences. You can make payment by bank draft, cash, credit card or wire transfer.
Note: If the payment is not received, Oxford Management Centre has the right to refuse admission.
Upon receipt of your registration form, we will send you the following by e-mail:
- Registration Confirmation
- Invoice/Receipt (where appropriate)
If you register online you will receive an e-mail within 24 hours confirming your registration.
