An Interactive 5-Day Training Course
Mediation Skills for Team Leaders and Managers
Leading, Negotiating and Handling Workplace Disputes
An Interactive 5-Day Training Course
Workplace conflict is a natural outcome of differing opinions, perspectives, and personalities. If not addressed effectively, these differences can escalate and negatively affect team performance and morale.
This Mediation Skills for Team Leaders and Managers training course is designed to help managers and team leaders handle conflicts constructively. It equips participants with mediation skills that enable them to guide individuals toward mutual understanding and practical solutions. By doing so, leaders can resolve issues efficiently, reduce reliance on HR intervention, and maintain a productive work environment.
Throughout this training course, participants will also gain insight into their leadership style and how it influences conflict situations. Emphasis is placed on communication techniques such as active listening, effective questioning, and emotional intelligence to ensure fair and sustainable outcomes.
This Mediation Skills for Team Leaders and Managers training course will include:
By the end of this Mediation Skills for Team Leaders and Managers training course, participants will be able to:
This Mediation Skills for Team Leaders and Managers training course will utilise a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented.
This includes highly interactive tutor-led group discussions, syndicated exercises, case studies and role-playing in a realistic dispute resolution scenario. A formal framework is built around the delegates' current knowledge and they are encouraged to re-discover and share their knowledge and experiences. Delegates will be encouraged to develop both their communication and mediation skills to increase the value for money provided to their employer.
Organizations that invest in this training course can expect:
Participants will benefit from this training course by:
This Mediation Skills for Team Leaders and Managers training course is suitable for a wide range of professionals, including:
It is particularly beneficial for those who want to strengthen their leadership approach and create a positive, trust-based team environment.
On successful completion of this training course, Oxford Management Centre Certificate with eligible Continuing Professional Education credits (CPE) from National Registry of CPE Sponsor will be awarded to the delegates
Yes, we provide assistance in securing both hotel reservations & entry visa on all our international training venues, for delegates attending our training courses. For further information / assistance, please contact our Customer Service at:
Yes, Oxford Management Centre is accredited by the following professional bodies;
National Association of State Board of Accountancy (NASBA)
The Oxford Management Centre is registered with NASBA as a sponsor of Continuing Professional Education (CPE) on the National Registry of CPE Sponsors. NASBA have final authority on the acceptance of individual courses for CPE credit.
Yes, discounts are available. For further information please call +971 50 985 0174 or email, info@oxford-management.com
Note: Discounts are not applicable with any other special offer that may be available.
All course bookings made through Oxford Management Centre are non-refundable. By registering for a course, you acknowledge and accept that fees are payable in full and are not subject to refund under any circumstances, including but not limited to participant dissatisfaction, changes in personal or professional circumstances, or partial attendance.
Oxford Management Centre reserves the right to make reasonable adjustments to course content, trainers, or schedules where necessary, without entitling delegates to a refund. Full details of each course – including objectives, target audience, and content – are clearly outlined prior to enrolment, and it is the responsibility of the delegate to ensure suitability before booking.
There are 2 easy ways to register:
We request that all cancellations be made at least one week before the class start date. You may reschedule this class without any penalty. If not, a $250 fee will be charged for cancellations received less than one week before a class begins and for no-shows. Cancellation penalties and any fees incurred by Oxford Management Centre will be deducted from refunds.
For more information request, email info@oxford-management.com or call +971 50 985 0174.
The classroom training fees include course presentation, relevant materials, physical & digital documentation, lunch and refreshments served during entire training. Accommodation and transportation are not included in the training course fees.
While, online training fees cover the course presentation and digital documentation and relevant materials.
The Oxford Management Centre Certificate of Completion with corresponding CPE credits shall be awarded to delegates who has successfully completed the training course.
Payment must be received before the training course commences. You can make payment by bank draft, cash, credit card or wire transfer.
Note: If the payment is not received, Oxford Management Centre has the right to refuse admission.
Upon receipt of your registration form, we will send you the following by e-mail:
If you register online you will receive an e-mail within 24 hours confirming your registration.
