An Intensive 5-day Training Course
Managing Healthcare Delivery
“Patient-Focus”
Course Introduction
To mould and strengthen a great healthcare organizations sustainability and reputation, it is vital to gain and reach the “Excellence” by having Patient-focus. This 5-day training course provides participants with the knowledge and skills to design, develop, and implement a patient experience-based framework to enhance the overall performance of healthcare organization.
This highly participative Managing Healthcare Delivery training course will explain how to build high performing, motivating, and engaging healthcare teams, establish and sustain effective clinical relationships, as well as implement tools and strategies to support patient-centered care.
This Oxford Management Centre training course will highlight:
- Apply effective communication skills
- Demonstrate healthcare team coaching skills
- Adapt service excellence by having “Patient-Focus”
- Patient experience design and implementation
- Improve Employee and Patient Engagement
Objectives
In-order to have a modern competitive hospital, you will need to adapt the concept of “Patient-Focus” to enhance your healthcare efficiency and reputation. By the end of this training course, participants will be able to know what is meant by “Managing Healthcare Delivery” in transforming the patient experience in healthcare facility. The primary objective of Managing Healthcare Delivery training course is to enhance the healthcare professionals’ skills and knowledge.
At the end of this Managing Healthcare Delivery training course, you will learn how to:
- Increase the awareness and skills of the healthcare patient-focused professionals
- Establish and sustain effective internal and external relationships strategies
- Build a coaching culture that supports exceptional patient-care experience
- Identify the differences in patients’ values, preferences, and expressed needs
Training Methodology
A combination of lectures, case studies and discussion will be utilized during this program as the delegates participation is out goal to maximize the benefits of learning. This allows participants to discuss with other delegates and the presenter their specific problems and appropriate solutions.
Organisational Impact
This Managing Healthcare Delivery training course helps organizations to benefit the following but not limited to:
- Increase the organizational culture of “Patient-Focus” Orientation
- Have more awareness of types of patients and how to handle each case
- Compete effectively among other healthcare providers
- Spread the collaboration and communication for fostering teamwork
Personal Impact
Participants will benefit from:
- Results Orientation using balanced decision making
- Understanding motivation use with effective Communication
- Focus on Healthcare Quality Orientation as indicators for Customer Satisfaction
- Create a health culture for Continuous Improvement Process
Who Should Attend?
This Managing Healthcare Delivery training course is ideal for healthcare professionals involved in hospital operations and engaged in the patient care, especially:
- Healthcare Leaders
- Department Heads
- Patient Services Team
- Operations Team
- Quality Officers
- Head Nurses
- Patient Safety Officer
Course Outline
Day One
Patient-Focus Orientation
- The 4 Groups of Customers
- Types of customers
- The 7 Customer Behaviors
- Researches Findings
- A Complaint Is a Gift
- How to lose your customers?
Day Two
Improving Performance
- Communication skills with customers
- Emotional Intelligence
- Establishing Focus
- Fostering Teamwork
- Managing Change
Day Three
Results Orientation
- Balanced decision making
- Understanding motivation use
- Problem and situation analysis
- Effective Communication
- Body Language
- Sandwich Technique
Day Four
Healthcare Quality Orientation
- Indicators for Customer Satisfaction
- Cost and Benefits of Quality
- The Continuous Improvement Process
- Sustainable development of Quality
- PDSA Cycle
- Obstacles to achieving Quality
Day Five
Negotiation Skills
- Negotiation Styles
- 4 Key Concepts in Negotiation
- BATNA, WAP & ZOPA
- Barriers to Agreement
- Skills of Effective Negotiators
- Program Review and Evaluation
Certificate
On successful completion of this training course, Oxford Management Centre Certificate with eligible Continuing Professional Education credits (CPE) from National Registry of CPE Sponsor will be awarded to the delegates
Accreditation
In association with
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FREQUENTLY ASKED QUESTIONS
Yes, we provide assistance in securing both hotel reservations & entry visa on all our international training venues, for delegates attending our training courses. For further information / assistance, please contact our Customer Service at:
- Telephone: +971 50 985 0174
- E-mail: info@oxford-management.com
Yes, Oxford Management Centre is accredited by the following professional bodies;
National Association of State Board of Accountancy (NASBA)
The Oxford Management Centre is registered with NASBA as a sponsor of Continuing Professional Education (CPE) on the National Registry of CPE Sponsors. NASBA have final authority on the acceptance of individual courses for CPE credit.
Yes, discounts are available. For further information please call +971 50 985 0174 or email, info@oxford-management.com
Note: Discounts are not applicable with any other special offer that may be available.
All course bookings made through Oxford Management Centre are non-refundable. By registering for a course, you acknowledge and accept that fees are payable in full and are not subject to refund under any circumstances, including but not limited to participant dissatisfaction, changes in personal or professional circumstances, or partial attendance.
Oxford Management Centre reserves the right to make reasonable adjustments to course content, trainers, or schedules where necessary, without entitling delegates to a refund. Full details of each course – including objectives, target audience, and content – are clearly outlined prior to enrolment, and it is the responsibility of the delegate to ensure suitability before booking.
There are 2 easy ways to register:
- Online: Select the training course you want to register for, Click the “Book Your Place” button on the course page, complete the form and click submit.
- E-mail: Send your details to info@oxford-management.com
We request that all cancellations be made at least one week before the class start date. You may reschedule this class without any penalty. If not, a $250 fee will be charged for cancellations received less than one week before a class begins and for no-shows. Cancellation penalties and any fees incurred by Oxford Management Centre will be deducted from refunds.
For more information request, email info@oxford-management.com or call +971 50 985 0174.
The classroom training fees include course presentation, relevant materials, physical & digital documentation, lunch and refreshments served during entire training. Accommodation and transportation are not included in the training course fees.
While, online training fees cover the course presentation and digital documentation and relevant materials.
The Oxford Management Centre Certificate of Completion with corresponding CPE credits shall be awarded to delegates who has successfully completed the training course.
Payment must be received before the training course commences. You can make payment by bank draft, cash, credit card or wire transfer.
Note: If the payment is not received, Oxford Management Centre has the right to refuse admission.
Upon receipt of your registration form, we will send you the following by e-mail:
- Registration Confirmation
- Invoice/Receipt (where appropriate)
If you register online you will receive an e-mail within 24 hours confirming your registration.
