Maintenance Contracting & Outsourcing

Course Introduction

In today’s competitive landscape, asset availability and reliability are more critical than ever. A growing trend in maintenance management is the outsourcing of maintenance activities to contractors, allowing organizations to enhance efficiency while focusing on core operations. Maintenance contracts serve as a structured approach to managing relationships between service providers and end-users, defining responsibilities, setting performance expectations, and establishing key performance indicators (KPIs).

This highly interactive Oxford Management Centre training course provides participants with the knowledge and tools to make strategic outsourcing decisions, select the right maintenance contractors, and evaluate contract performance effectively. Attendees will explore different contract types, learn how to maximize contract benefits, avoid common pitfalls, and improve asset performance through well-structured agreements. Additionally, maintenance contracts across various industries will be examined, with participants having the opportunity to discuss and refine the contracts used within their organizations.

Key Highlights of This Maintenance Contracting & Outsourcing Training Course:

• Understanding key considerations for outsourcing maintenance activities.
• Exploring different contract types, including Service Level Agreements (SLAs).
• Defining and applying Key Performance Indicators (KPIs) to monitor contract performance.
• Developing well-structured contracts through the contracting cycle.
• Enhancing negotiation skills for effective contract agreements.
• Implementing continuous improvement strategies and evaluating contract performance for long-term success.

Objectives

By the End of This Maintenance Contracting & Outsourcing training course, You Will Be Able To:

• Make informed decisions on which maintenance activities to outsource and which to retain in-house.
• Leverage the advantages of lean maintenance contracts to enhance efficiency and cost-effectiveness.
• Select and apply the most suitable type of maintenance contract, including Service Level Agreements (SLAs), based on specific needs.
• Define service levels and establish performance monitoring for contractor accountability.
• Develop and negotiate effective maintenance contracts that align with organizational objectives.
• Identify and mitigate common pitfalls associated with maintenance outsourcing.
• Assess the performance of all involved parties to ensure contract success.
• Implement effective maintenance contract management for long-term operational improvements

Training Methodology

This Oxford Management Centre training course in Maintenance Engineering particularly in Maintenance Contracting & Outsourcing will be conducted along interactive workshop principles. There will be a variance of lectures and practical exercises. Experiences from different areas will be discussed. There will be many opportunities for discussion and sharing experiences.

Organisational Impact

By implementing the knowledge gained from this Maintenance Contracting & Outsourcing training course, the organization will:

• Develop a structured and professional approach to outsourcing maintenance activities.
• Effectively implement and apply appropriate maintenance contracts with efficiency.
• Utilize practical tools and strategies to enhance maintenance contract management both in the short and long term.
• Maximize the value and benefits derived from maintenance contracts.
• Identify and mitigate potential risks associated with contract development and management.
• Reduce operational costs, save time, and minimize disruptions caused by inefficient contract handling.

Course Outline

Day One

Outsourcing Considerations

Day Two

Maintenance Contracts

Day Three

Developing the Maintenance Contract

Day Four

Grounding and Negotiating the Contract

Day Five

Final Workshop