An Intensive 5-day Training Course
Healthcare Management & Operations
Agility & Resilience in Healthcare Delivery
Course Introduction
The current healthcare leaders require to scan the environment and find ways to reduce operating costs while improving healthcare quality and effectively deal with the unforeseen turbulent times. The COVID-19 pandemic has brought to the fore the need for agility and resilience for individuals, society, and healthcare organizations in the entire world.
Agility and resilience represent two skills that can help us shift our thinking to a more effective way of dealing with changes and challenges. Both attributes represent “adaptive capacity", which relates to how much energy and strength we need to address challenging, changing, and adverse situations.
This OXFORD Management Centre training course will highlight:
- Lead and develop proactive mechanisms to avoid the potential risk
- Manage your medical department in an organizational matter
- Be aware of all related strategy tools in addition to the risk management
- Have the ability to evaluate the healthcare status and challenges
- A better understanding of quality principles & healthcare management functions
Objectives
Healthcare leaders' key role is to create and sustain an organizational environment that optimizes high-quality, safe, and effective patient‐centered care. The leader’s role is not confined to ensuring the best possible physical environment but extends to providing an organizational culture that supports healthcare team members in the often-stressful work of direct care provision.
This training program's main objectives are to enhance and scale-up the healthcare leadership and management skills of the medical chiefs and senior medical executives in strategic thinking skills towards excellence.
The objectives include:
- To provide the participants with enhanced skills to manage and administer their hospitals/medical department and prepare healthcare leaders to execute related programs and oversee improvement projects
- To help the participants acquire advanced skills for organizational success, leadership, effectiveness and efficiency techniques, and creative problem solving, using seven thinking hats
- To gain a better understanding of quality principles & management functions
- Provide training in the development & implementation of strategic planning
- Maximize productive collaboration and minimize counterproductive behaviour
Training Methodology
A combination of lectures, case studies, and discussion will be utilized during this program as the delegates' participation is our goal to maximize the benefits of learning. This allows participants to discuss with other delegates and the presenter their specific problems and appropriate solutions.
Organisational Impact
- Organization will be aware of Health Problems, Systems, and the Healthcare Key Players
- Ability to set the right vision for your team, department, and hospital/clinic
- Flex your leadership styles when there are changes in people and healthcare conditions
- Focus on the application of “people” side during change situation
- Adapt and develop effective change management strategies and determine when to act
- Get tools for exploring market opportunities and develop a capacity for anticipating change
- Lead and inspire others toward an agile and resilient mindset and behaviour
Personal Impact
- Manage your hospital or medical department in an organizational matter
- Be aware of all related strategy tools in addition to the risk management
- You will gain a better understanding of quality principles & management functions
- Understand the barriers to adequate healthcare leadership
- Evaluate own style of leadership, including strength and areas for improvement
- Promote the skills of your staff in developing the necessary agility and resilience
- Balance your action by increasing your self-awareness and flexibility
Who Should Attend?
Some of the healthcare management positions that usually attend to this agility and resilience training course are:
- Healthcare Senior Managers
- Departments Heads
- Clinical Sections’ Heads
- Other Healthcare professionals
Course Outline
Day One
Healthcare Leadership Principles
- Leadership & Management Functions
- Power Sources of the healthcare Leaders
- Roles of the healthcare Leader/Manager
- Organizational Mission, Vision, and Values
- The Healthcare Leadership Skills
- Healthcare Leadership Styles
Day Two
Building Agility and Resilience
- Healthcare Effectiveness & Efficiency
- Resilient people three characteristics
- Agility and Resilience Foundational Skills
- The Agility and Resilience Impact on Healthcare
- Johari Windows and Holland Theory
- Problem-solving & Decision-making
Day Three
Creative Healthcare Leadership
- Thinking skills: PMI – CAF – SCAMPER - Critical Thinking
- The Thinking Hats for healthcare leaders
- Characters of Strategic Thinkers
- Understanding Healthcare Team Dynamics
- Tuckman Model: The Stages of Team Development
- The Belbin’s Team Roles
Day Four
Healthcare Strategic Management
- A Strategic-Management Model
- Strategic Competitiveness: Suitability, Feasibility & Acceptability
- Strategic Planning Model: ABCDE
- Tools for Putting Strategy into Action
- SWOT Analysis & SMARTER Goals
- Strategy Implementation
Day Five
Change Management in Healthcare Organization
- Change Models: Lewin, Kotter, McKinsey 7S and ADKAR
- Negotiation and dispute resolution
- BATNA, WAP & ZOPA
- Risk Avoidance and Risk Acceptance
- Contingent Valuation Method (CVM)
- Program review and Post-Assessment
Certificate
Oxford Management Centre Certificate will be provided to delegates who successfully completed the training course.
Accreditation
In association with
Related Courses
Leadership and Organisational Development in Healthcare
Date: 28 Jul-01 Aug 2025 Location: London Fee: $5,950
Laboratory Testing and Management
Date: 26-30 May 2025 Location: Dubai Fee: $5,950
Healthcare Mini MBA
Date: 11-15 Aug 2025 Location: London Fee: $5,950
Leadership & Management in Healthcare
Date: 04-08 Aug 2025 Location: London Fee: $5,950
Leadership and Organisational Development in Healthcare
Date: 28 Jul-01 Aug 2025 Location: London Fee: $5,950
Healthcare Procurement and Supply Chain Management
Date: 23-27 Jun 2025 Location: London Fee: $5,950
Human Resource Management for Healthcare Professionals
Date: 26-30 May 2025 Location: Dubai Fee: $5,950
Healthcare Information Systems Management
Date: 25-29 Aug 2025 Location: London Fee: $5,950
FREQUENTLY ASKED QUESTIONS
To check on availability please call Registrar’s Office at +971 50 985 0174. If you have any questions or enquiries please feel free to contact us
- Telephone: +971 50 985 0174
- E-mail: [email protected]
Yes, we provide assistance in securing both hotel reservations & entry visa on all our international training venues, for delegates attending our training courses. For further information / assistance, please contact our Customer Service at:
- Telephone: +971 50 985 0174
- E-mail: [email protected]
Yes, Oxford Management Centre is accredited by the following professional bodies;
National Association of State Board of Accountancy (NASBA)
The Oxford Management Centre is registered with NASBA as a sponsor of Continuing Professional Education (CPE) on the National Registry of CPE Sponsors. NASBA have final authority on the acceptance of individual courses for CPE credit.
Yes, discounts are available. For further information please call +971 50 985 0174 or email, [email protected]
Note: Discounts are not applicable with any other special offer that may be available.
There are 2 easy ways to register:
- Online: Select the training course you want to register for, Click the “Book Your Place” button on the course page, complete the form and click submit.
- E-mail: Send your details to [email protected]
We request that all cancellations be made at least one week before the class start date. You may reschedule this class without any penalty. If not, a $250 fee will be charged for cancellations received less than one week before a class begins and for no-shows. Cancellation penalties and any fees incurred by Oxford Management Centre will be deducted from refunds.
For more information request, email [email protected] or call +971 50 985 0174.
The classroom training fees include course presentation, relevant materials, physical & digital documentation, lunch and refreshments served during entire training. Accommodation and transportation are not included in the training course fees.
While, online training fees cover the course presentation and digital documentation and relevant materials.
The Oxford Management Centre Certificate of Completion with corresponding CPE credits shall be awarded to delegates who has successfully completed the training course.
Payment must be received before the training course commences. You can make payment by bank draft, cash, credit card or wire transfer.
Note: If the payment is not received, Oxford Management Centre has the right to refuse admission.
Upon receipt of your registration form, we will send you the following by e-mail:
- Registration Confirmation
- Invoice/Receipt (where appropriate)
If you register online you will receive an e-mail within 24 hours confirming your registration.
