An Intensive 5-day Training Course
Best Practices in Healthcare Performance Improvement
Course Introduction
Healthcare Organizations today confront many variables and rapid developments that require research to explore the best methods and approaches to deal with these variables by adopting modern ideas and concepts to improve their performance. Healthcare institutions seek to add value to activities and remove activities that do not adds value to their patients’ needs as those activities that are considered wastes of financial, human and technological resources.
Health performance measures, or key performance indicators, are an essential part of any strategic management system. They are necessary to evaluate the effectiveness of strategy implementation. Healthcare KPIs also help in analyzing the gap between actual and targeted performance, and measuring healthcare organizational effectiveness and operational efficiency. This Best Practices in Healthcare Performance Improvement training course will show you how to integrate Healthcare Performance Objectives, Critical Success Factors and Key Performance Indicators into a healthcare performance management system applied by a highly skilled leadership, managerial and supervisory health team.
This Best Practices in Healthcare Performance Improvement training course will highlight:
- The skills that leaders require to be effective in Healthcare Performance Improvement.
- Maintaining excellent performance via positive reinforcement and affirmation.
- Achieving the balance between accountability, responsibility, empowerment, and results.
- Empowering and motivating the healthcare staff to analyse the root causes of problems.
- Give motivated individuals the support and the confidence to get the job done.
- Build a healthcare team to be more effective and focusing on continuous improvement.
Objectives
This Best Practices in Healthcare Performance Improvement training course aims to provide participants with the necessary skills in the field of managing, developing, and using performance metrics and monitoring in their healthcare organizations. This program from Oxford Management Centre will help the participants to achieve the following goals:
- Understand the basic principles of healthcare leadership and performance management.
- Learn effective performance management processes and organizational objectives.
- Create a climate and culture of continuous healthcare performance improvement to measure and improve performance with enthusiasm.
- Communicate performance information to all to better inform decision making.
- The ability to monitor achieved performance and follow up with concerned parties.
Training Methodology
This Best Practices in Healthcare Performance Improvement training course will use a range of training methods including lectures, case studies, video presentations, exercises and interactive discussions that allow all participants to discuss their specific issues and appropriate solutions with other participants and with the instructor in order to create a high-impact training session.
Organisational Impact
As a result of attending this Best Practices in Healthcare Performance Improvement training course, the organization will benefit by:
- Formulate and agree on clear and specific standards for follow-up and accountability.
- Value-added to the medial and clinical department and the organization as a whole
- Higher engagement of employees with the healthcare organization
- Committed to building a high-performance culture in their healthcare organization
- The behavior will be aligned with an organization’s strategic objectives and cultural values
- Implementation of key performance management strategies for sustained results
Personal Impact
As a direct result of attending this Best Practices in Healthcare Performance Improvement training course, you will:
- Implement an effective healthcare performance improvement
- Improve confidence and self-assurance in dealing with all types of performance issues
- Have a higher awareness of the performance as a positive and motivating influence
- Apply best practices in discipline and performance improvement planning
- Have more excellent knowledge of their beliefs and limitations to employee performance
- Positively influence high performance throughout the healthcare organization
Who Should Attend?
This Best Practices in Healthcare Performance Improvement training course from Oxford Management Centre is suitable for executives (medical and clinical), financial managers, strategic planners, department heads, and supervisors, as well as anyone who has a desire to learn about the importance and use of Best Practices in Healthcare Performance Improvement and performance indicators to achieve effective management and measurement of performance that serves the health organization’s goals.
Course Outline
Day One
Strategic Healthcare Leadership
- The four areas of healthcare leadership
- Healthcare efficiency and effectiveness
- Healthcare leadership styles
- Healthcare Value-based leadership
- Strategic leadership lenses
- Reasons for healthcare failure of plans
Day Two
DAY 2: Effective Performance Management
- Best practices in performance management
- Applying the FABRIC performance model
- Steps to design performance management
- GROW healthcare coaching model
- Healthcare KPIs BSC Balanced Scorecard
- Management challenges in the future
Day Three
Performance Measurement Standards
- Steps for conducting the annual review
- The five levels in performance classification
- Measurement mistakes that must be avoided
- 360-degree performance feedback
- Dealing with difficult personalities
- PESTEL analysis and SWOT analysis
Day Four
Stages of TQM Development
- Deming’s 14 Points of Quality
- FOCUS P-D-C-A Model
- Joseph Juran Quality Approach
- Philip Crosby Quality Approach
- The 7 Deadly Diseases for Organizations
- The 5 Futurology Studies Models
Day Five
Motivation and Engagement
- Rewarding and appreciating high performers
- RRCS model for retaining distinguished individuals
- Motivation and the role of successful management
- Effective Healthcare Reward System
- Excellence in job performance
- Motivation methods to increase loyalty
Certificate
Oxford Management Centre Certificate will be provided to delegates who successfully completed the training course.
Accreditation
In association with
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FREQUENTLY ASKED QUESTIONS
To check on availability please call Registrar’s Office at +971 50 985 0174. If you have any questions or enquiries please feel free to contact us
- Telephone: +971 50 985 0174
- E-mail: [email protected]
Yes, we provide assistance in securing both hotel reservations & entry visa on all our international training venues, for delegates attending our training courses. For further information / assistance, please contact our Customer Service at:
- Telephone: +971 50 985 0174
- E-mail: [email protected]
Yes, Oxford Management Centre is accredited by the following professional bodies;
National Association of State Board of Accountancy (NASBA)
The Oxford Management Centre is registered with NASBA as a sponsor of Continuing Professional Education (CPE) on the National Registry of CPE Sponsors. NASBA have final authority on the acceptance of individual courses for CPE credit.
Yes, discounts are available. For further information please call +971 50 985 0174 or email, [email protected]
Note: Discounts are not applicable with any other special offer that may be available.
There are 2 easy ways to register:
- Online: Select the training course you want to register for, Click the “Book Your Place” button on the course page, complete the form and click submit.
- E-mail: Send your details to [email protected]
We request that all cancellations be made at least one week before the class start date. You may reschedule this class without any penalty. If not, a $250 fee will be charged for cancellations received less than one week before a class begins and for no-shows. Cancellation penalties and any fees incurred by Oxford Management Centre will be deducted from refunds.
For more information request, email [email protected] or call +971 50 985 0174.
The classroom training fees include course presentation, relevant materials, physical & digital documentation, lunch and refreshments served during entire training. Accommodation and transportation are not included in the training course fees.
While, online training fees cover the course presentation and digital documentation and relevant materials.
The Oxford Management Centre Certificate of Completion with corresponding CPE credits shall be awarded to delegates who has successfully completed the training course.
Payment must be received before the training course commences. You can make payment by bank draft, cash, credit card or wire transfer.
Note: If the payment is not received, Oxford Management Centre has the right to refuse admission.
Upon receipt of your registration form, we will send you the following by e-mail:
- Registration Confirmation
- Invoice/Receipt (where appropriate)
If you register online you will receive an e-mail within 24 hours confirming your registration.
