An Intensive 5-day Training Course
Revenue Collection
Maximising the Cash Collection Effort
Course Introduction
This Oxford Revenue Collection Training Course provides delegates with the skills necessary to maximise the cash collection effort of their organization.
Cash is the lifeblood of enterprise. Its sourcing and management comprise the single most important endeavour in business. Without it nothing is possible. The funding needs of an enterprise will be dictated by the nature of the business, its maturity and the owners/managers aspirations for its growth.
By attending this Oxford Management Centre training Course, delegates will understand:
- The role of effective Revenue Collection
- The importance of effective billing management processes and the impact of the new VAT legislation
- Key collection tools, tips and techniques
- How to develop effective collection strategies
- How to maximise revenue collection team performance
Objectives
At the end of this training course, you will learn how to:
- Assess collection risk
- Make the most of developments in Revenue Collections technology
- Maximise Collector effectiveness
- Develop customer-sensitive collection strategies
- Create action-oriented KPI’s (key performance indicators)
Training Methodology
This Oxford Revenue Collection training Course will provide the theoretical background and techniques that underpin the organisation and management of Revenue Collection and its related functions. It will provide a real-world practical context by incorporating worked examples and case studies that delegates will see how theory applies in practice and can discuss the various issues raised.
Organisational Impact
The organisation will gain through the development and application of capabilities and skills in key area of Revenue Collection management; specifically benefits will include:
- Improved awareness of key business performance measures
- Greater insights from global best practice
- Better integration of wider financial process, for example credit risk assessment and management
- Raised levels of professionalism in the Revenue Collections team
- Improved human talent pool for internal succession planning
- More effective Revenue Collection and the potential to reduce operating costs and time in a key area for financial transaction processing
Personal Impact
As a delegate you will:
- Have a clear understanding of how to manage Revenue Collection
- Be pro-active in seeking and finding approaches to improve process and effectiveness within Revenue Collection
- Communicate the importance of improving Revenue Collections process and its role in improving working capital management to colleagues
- Learn the latest developments in best practice in Revenue Collection
Who Should Attend?
This Oxford Revenue Collection Training Course is suitable for a wide range of professionals employed in Revenue Collection, but it will be particularly beneficial to:
- Collections Team Leaders & Senior Supervisors
- Accounts Receivable and Credit Team
- Billing Team
- Accountants
- Financial Controllers
- Finance Professionals who wish to improve their understanding of this area
Course Outline
Day One
Credit Risk Assessment – Why Prevention is Better than Cure!
- Credit Risk Assessment – Tools, Tips and Techniques
- Analysing Financial Statements to determine Company Health
- Establishing Credit Limits
- Offsetting Credit Risk: Guarantees, Bonds and Insurance Options
- Key Data required for the Customer Master File
- Credit worthiness as a basis for Debtor Classification
Day Two
Billing Process - Getting it Right First Time
- Billing Process Defined
- Authorisation Levels, Audit and Control Checks
- Billing Frequency and Reconciliations
- Accounting for VAT
- Using Technology to Leverage the Billing Process
- Benefits of an Integrated Billing/Accounts Receivable Solution
Day Three
Key Collection Tools and Techniques
- Eliminating Barriers to Payment
- Recognizing Excuses and Delaying Tactics
- Telephone Collection Techniques
- Developing Personal Assertiveness
- Negotiation Skills for Successful Collections
- Building Relationships with Customers
Day Four
Developing Effective Strategies to Maximise Cash Collection
- Identifying Effective “Pre-Delinquency” Collection Campaigns
- Defining “Post-Delinquency” Activities
- Customer Sensitive Collection Strategies
- Collection Techniques and Correspondence Cycles
- Using Work Flow Management to Maximize Collector Performance
Day Five
Managing Revenue Collections
- Setting Targets and Tracking Performance
- Creating Action-Oriented Reports
- Measuring Team/Individual Performance
- The People Plan – Motivating the Team and Managing Performance
- Developing your Personal Action Plan
Certificate
On successful completion of this training course, Oxford Management Centre Certificate with eligible Continuing Professional Education credits (CPE) from National Registry of CPE Sponsor will be awarded to the delegates
Accreditation
In association with
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FREQUENTLY ASKED QUESTIONS
Yes, we provide assistance in securing both hotel reservations & entry visa on all our international training venues, for delegates attending our training courses. For further information / assistance, please contact our Customer Service at:
- Telephone: +971 50 985 0174
- E-mail: info@oxford-management.com
Yes, Oxford Management Centre is accredited by the following professional bodies;
National Association of State Board of Accountancy (NASBA)
The Oxford Management Centre is registered with NASBA as a sponsor of Continuing Professional Education (CPE) on the National Registry of CPE Sponsors. NASBA have final authority on the acceptance of individual courses for CPE credit.
Yes, discounts are available. For further information please call +971 50 985 0174 or email, info@oxford-management.com
Note: Discounts are not applicable with any other special offer that may be available.
All course bookings made through Oxford Management Centre are non-refundable. By registering for a course, you acknowledge and accept that fees are payable in full and are not subject to refund under any circumstances, including but not limited to participant dissatisfaction, changes in personal or professional circumstances, or partial attendance.
Oxford Management Centre reserves the right to make reasonable adjustments to course content, trainers, or schedules where necessary, without entitling delegates to a refund. Full details of each course – including objectives, target audience, and content – are clearly outlined prior to enrolment, and it is the responsibility of the delegate to ensure suitability before booking.
There are 2 easy ways to register:
- Online: Select the training course you want to register for, Click the “Book Your Place” button on the course page, complete the form and click submit.
- E-mail: Send your details to info@oxford-management.com
We request that all cancellations be made at least one week before the class start date. You may reschedule this class without any penalty. If not, a $250 fee will be charged for cancellations received less than one week before a class begins and for no-shows. Cancellation penalties and any fees incurred by Oxford Management Centre will be deducted from refunds.
For more information request, email info@oxford-management.com or call +971 50 985 0174.
The classroom training fees include course presentation, relevant materials, physical & digital documentation, lunch and refreshments served during entire training. Accommodation and transportation are not included in the training course fees.
While, online training fees cover the course presentation and digital documentation and relevant materials.
The Oxford Management Centre Certificate of Completion with corresponding CPE credits shall be awarded to delegates who has successfully completed the training course.
Payment must be received before the training course commences. You can make payment by bank draft, cash, credit card or wire transfer.
Note: If the payment is not received, Oxford Management Centre has the right to refuse admission.
Upon receipt of your registration form, we will send you the following by e-mail:
- Registration Confirmation
- Invoice/Receipt (where appropriate)
If you register online you will receive an e-mail within 24 hours confirming your registration.
