An Interactive 10-Day Training Course
Providing World-Class Customer Experience, Service and Satisfaction
Meeting and Exceeding ISO 9001 and 10001 to 10004
An Interactive 10-Day Training Course
This Oxford-Management Training Center Providing World-Class Customer Experience, Service and Satisfaction training course will give your enterprise a crucial strategic advantage in your markets. In an age where the internet has reduced so many brands to mere commodities, to be price compared with just a few clicks, it has emerged that giving customers superb service and world-class customer experiences is the last great strategic point of differentiation. The service and satisfaction we provide customers not only survives the arrival of the internet, but which, thanks to the power and ubiquity of social media, is actually fueled by technological change.
So how should enterprises go about providing world-class customer experiences, services and satisfaction? The answer lies in the internationally accepted standards for customer service and customer satisfaction. World-class customer service is set out in international standards of the ISO 9001 ‘family’, and, more recently, international standards have now been set for customer satisfaction. These benchmarks are laid out in ISO 10001 - 10004. Attaining these standards tells the world you are amongst the best in delivering customer service and customer satisfaction and this 10-day Oxford-Management Training Center training course will show you how to attain and be recognized for these International Standards.
This training course will highlight:
This training course is split into the following modules:
Module I - Delivering Quality Management and Customer Satisfaction to meet ISO 10001 – 10004
Module II - Measuring and Managing Customer Satisfaction
This Oxford-Management Training Center is designed to make attendees aware of all the steps necessary to become accredited with the international standards on customer service and satisfaction ISO 9001, 10001,10002, 10003 and 10004. Delegates will not only learn what is required, but will practice and learn techniques, skills and tools designed to help your organisation become effortlessly compliant with the standards and gain ISO accreditation.
At the end of this training course, you will learn to:
In this Providing World-Class Customer Experience, Service and Satisfaction training course will use a blended learning approach designed to meet the learning styles and learning needs of all candidates. This includes lecture, case studies, workshop exercises, facilitated discussion, video inputs and more.
Meeting these international standards for customer service and satisfaction are a must for any organisation operating in the modern world. This training course will take delegates step-by-step through the key areas of the standards for customer service (ISO 9001) and customer satisfaction) ISO 10001-10004).
At each step, delegates will be introduced to examples required to meet the standards and then given skills, systems and tools to enable them to help the organisation attain each standard.
In addition, taking this training course and subsequently gaining the standards, will:
Anyone who understands how to draught, file and implement policies to the ISO 10001-4 standards can verifiably claim to be amongst the best customer satisfaction executives in the world.
The benefits for employability and remuneration are obvious. Main benefits include:
Anyone who is charged with or interested in gaining world-class accreditation for the delivery of customer satisfaction.
This training course is suitable to a wide range of professionals but will greatly benefit:
On successful completion of this training course, Oxford Management Centre Certificate with eligible Continuing Professional Education credits (CPE) from National Registry of CPE Sponsor will be awarded to the delegates
Yes, we provide assistance in securing both hotel reservations & entry visa on all our international training venues, for delegates attending our training courses. For further information / assistance, please contact our Customer Service at:
Yes, Oxford Management Centre is accredited by the following professional bodies;
National Association of State Board of Accountancy (NASBA)
The Oxford Management Centre is registered with NASBA as a sponsor of Continuing Professional Education (CPE) on the National Registry of CPE Sponsors. NASBA have final authority on the acceptance of individual courses for CPE credit.
Yes, discounts are available. For further information please call +971 50 985 0174 or email, info@oxford-management.com
Note: Discounts are not applicable with any other special offer that may be available.
All course bookings made through Oxford Management Centre are non-refundable. By registering for a course, you acknowledge and accept that fees are payable in full and are not subject to refund under any circumstances, including but not limited to participant dissatisfaction, changes in personal or professional circumstances, or partial attendance.
Oxford Management Centre reserves the right to make reasonable adjustments to course content, trainers, or schedules where necessary, without entitling delegates to a refund. Full details of each course – including objectives, target audience, and content – are clearly outlined prior to enrolment, and it is the responsibility of the delegate to ensure suitability before booking.
There are 2 easy ways to register:
We request that all cancellations be made at least one week before the class start date. You may reschedule this class without any penalty. If not, a $250 fee will be charged for cancellations received less than one week before a class begins and for no-shows. Cancellation penalties and any fees incurred by Oxford Management Centre will be deducted from refunds.
For more information request, email info@oxford-management.com or call +971 50 985 0174.
The classroom training fees include course presentation, relevant materials, physical & digital documentation, lunch and refreshments served during entire training. Accommodation and transportation are not included in the training course fees.
While, online training fees cover the course presentation and digital documentation and relevant materials.
The Oxford Management Centre Certificate of Completion with corresponding CPE credits shall be awarded to delegates who has successfully completed the training course.
Payment must be received before the training course commences. You can make payment by bank draft, cash, credit card or wire transfer.
Note: If the payment is not received, Oxford Management Centre has the right to refuse admission.
Upon receipt of your registration form, we will send you the following by e-mail:
If you register online you will receive an e-mail within 24 hours confirming your registration.
