An Intensive 5-day Training Course
Mastering Workflow
Collect, Process, Organise, Review, & Perform
Course Introduction
Workflow is the detailed execution of a business process, during which documents, information or tasks are passed from one participant to another for action, according to a set of procedural rules.
Workflow Management is an essential component of business improvement initiative such as corporate re-engineering, business systems developments, e-commerce, e-government, quality management, compliance and business process improvement and management.
In this training Course, the participants will acquire the knowledge and skills to discover, define, and manage process workflow.
Participants will learn the Business Process Modelling Notation (BPMN) method of workflow diagramming and modelling. This method is an open modelling standard that can be used to document workflow across a wide variety of industries. It can easily be understood by both business and technical people and is used by a number of leading workflow and modelling automation tools.
The OXFORD Management training Course also provides a set of workflow design principles and measurement techniques that can be used to improve and manage workflow performance.
Objectives
The main objectives of this training course are as follows:
- Understand key workflow concepts
- Discover and define workflow in an organisation
- Define the scope of a business process workflow
- Objectively analyse process workflows
- Capture and model the details of an existing workflow
- Apply a set of best-practice principles to improve and automate workflows
- Implement workflow improvements
Training Methodology
State-of-the-art workflow modelling and improvement is transferred by means of short focused presentations which are followed by experiential learning programme sessions. In these sessions, the knowledge gained is applied to the real-world examples and case studies. Rapid learning of the methods and techniques is achieved by means of group work, individual work, participant discussion, facilitator interaction and constructive feedback.
Organisational Impact
- Enable a process-centric organisational culture
- Facilitate radical and continuous improvement in the organisation
- Accurately define the work of the organisation through the use of workflow models
- Contribute to the achievement of breakthrough organisational performance
Personal Impact
- Objectively obtain the right information to develop workflow models
- Effectively apply best-practice workflow analysis, modelling and improvement techniques
- Confidently contribute to workflow improvement initiatives
- Be able to apply best-practice techniques to workflow design
Who Should Attend?
This training course is designed for workflow analysts and designers, business staff, compliance staff, process owners, business and systems analysts, information technology professionals, quality specialists, workflow improvement project leaders and project team members.
Course Outline
Day One
Introduction to Workflow
- What is Workflow?
- The Importance of Workflow in an organisation
- Workflow and Enterprise Architecture
- The Workflow Management Coalition (WfMC) Workflow Reference Model
- Discovering Workflow using interviews, workshops and observation
- Documenting Workflow scenarios
- A 6-Step Workflow Improvement Methodology
- Practical Discovery Work
Day Two
Defining and Analysing Workflow
- The Components of a Business Process Workflow
- Establishing the Boundaries
- Identifying Workflow Levels
- Analysing inputs, flows, decisions and outputs
- Identifying resources and business rules
- Measuring Workflow Performance
- Practical Analysis Work
Day Three
Modelling Workflow using BPMN
- An Introduction to Developing Workflow Models using Business Process Modelling Notation (BPMN)
- Modelling the Core Model Elements
- Activities, flows, events and decisions
- Extended Workflow Modelling Notations
- Workflow Patterns
- Modelling collaborative Workflow
- Practical Workflow Modelling Work
Day Four
Improving Workflow
- Identifying improvement opportunities
- Workflow Design Principles
- Moving from as-is to to-be models
- Describing improvements using Workflow Models
- Practical Workflow Improvement
- Simulating Workflow
Day Five
Implementing and Automating Workflow
- Implementing Improved Workflow
- Getting support for your improvement initiatives
- The Nine Critical Success Factors
- Understanding Automated Workflow
- Moving from the Workflow Model to Automated Workflow
- The Future of automated Workflow
- Monitoring and Managing Workflow
Certificate
On successful completion of this training course, Oxford Management Centre Certificate with eligible Continuing Professional Education credits (CPE) from National Registry of CPE Sponsor will be awarded to the delegates
Accreditation
In association with
Related Courses
Applying SWOT & PESTLE in Strategy Development
Date: 10-14 Nov 2025 Location: Amsterdam Fee: $5,950
Mastering Conversations: Advanced Strategies for High-Impact Dialogue
Date: 17-21 Nov 2025 Location: Dubai Fee: $5,950
Storytelling for Change Management
Date: 08-12 Sep 2025 Location: London Fee: $5,950
Certificate in Leadership Effectiveness and Development through People and Processes
Date: 01-03 Sep 2025 Location: Riyadh Fee: $3,950
Leadership Effectiveness through People and Process Development
Date: 01-03 Sep 2025 Location: Riyadh Fee: $3,950
Professional Certificate in Leadership, Communication & Interpersonal Skills
Date: 14-18 Jul 2025 Location: London Fee: $5,950
Professional Certificate in Leadership Agility
Date: 28 Jul-01 Aug 2025 Location: Dubai Fee: $5,950
FREQUENTLY ASKED QUESTIONS
To check on availability please call Registrar’s Office at +971 50 985 0174. If you have any questions or enquiries please feel free to contact us
- Telephone: +971 50 985 0174
- E-mail: info@oxford-management.com
Yes, we provide assistance in securing both hotel reservations & entry visa on all our international training venues, for delegates attending our training courses. For further information / assistance, please contact our Customer Service at:
- Telephone: +971 50 985 0174
- E-mail: info@oxford-management.com
Yes, Oxford Management Centre is accredited by the following professional bodies;
National Association of State Board of Accountancy (NASBA)
The Oxford Management Centre is registered with NASBA as a sponsor of Continuing Professional Education (CPE) on the National Registry of CPE Sponsors. NASBA have final authority on the acceptance of individual courses for CPE credit.
Yes, discounts are available. For further information please call +971 50 985 0174 or email, info@oxford-management.com
Note: Discounts are not applicable with any other special offer that may be available.
There are 2 easy ways to register:
- Online: Select the training course you want to register for, Click the “Book Your Place” button on the course page, complete the form and click submit.
- E-mail: Send your details to info@oxford-management.com
We request that all cancellations be made at least one week before the class start date. You may reschedule this class without any penalty. If not, a $250 fee will be charged for cancellations received less than one week before a class begins and for no-shows. Cancellation penalties and any fees incurred by Oxford Management Centre will be deducted from refunds.
For more information request, email info@oxford-management.com or call +971 50 985 0174.
The classroom training fees include course presentation, relevant materials, physical & digital documentation, lunch and refreshments served during entire training. Accommodation and transportation are not included in the training course fees.
While, online training fees cover the course presentation and digital documentation and relevant materials.
The Oxford Management Centre Certificate of Completion with corresponding CPE credits shall be awarded to delegates who has successfully completed the training course.
Payment must be received before the training course commences. You can make payment by bank draft, cash, credit card or wire transfer.
Note: If the payment is not received, Oxford Management Centre has the right to refuse admission.
Upon receipt of your registration form, we will send you the following by e-mail:
- Registration Confirmation
- Invoice/Receipt (where appropriate)
If you register online you will receive an e-mail within 24 hours confirming your registration.
