An Intensive 5-day Training Course
Achieving Excellence in Customer Service
Providing a Quality Service
Course Introduction
It is no understatement to say that the internet has changed ALL the rules of Business.
Increasingly, comparison websites are ‘flattening’ points of differentiation between products and companies. What is left, and what the internet is positively encouraging is the Customer’s Experience. Providing excellent Customer service is the last great point of strategic differentiation. Peer-Review websites are providing customers with real-time feedback on each customer’s experience.
It is up to each organisation as to how it appears to the world. Providing customers with a world-class level of service will enhance your brand more than anything else. This training course will show you how.
Objectives
This Oxford Management Centre training course will;
- Show how Customer Service is the last and greatest Commercial battleground
- Show you how to harness the (usually free) power of the internet and its associated tools to maximize the customer experience and your brand reputation
- Give proven tools and techniques for how to handle even the most difficult of customers
- Give you proven tools and techniques to ‘understand the mind of the customer’ so you can deliver real and lasting quality
- Show you how to increase productivity through the Smart application of techniques designed to improve business via referrals, both real and virtual
Who Should Attend?
This training course is suitable to a wide range of professionals but will greatly benefit:
- Brand Managers
- Marketing Professionals
- Customer Service Representatives
- Key Account Managers
- Field Service Representatives
- Customer Experience Professionals
Course Outline
Day One to Day Five
This is a highly interactive training course with global best practice examples, case studies, video and facilitated workshop exercises. It covers:
- Being a Persuasive and Compelling Communicator
- Handling even the Most Difficult Customers & Situations with Calm Professionalism
- The Do’s and Don’ts of Customer Feedback
- Building and Protecting your Brand’s Reputation
- Harnessing the Enormous Power of Social Media and Creating an ongoing Dialogue with Customers
Certificate
Oxford Management Centre Certificate will be provided to delegates who successfully completed the training course.
Accreditation
In association with
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FREQUENTLY ASKED QUESTIONS
To check on availability please call Registrar’s Office at +971 50 985 0174. If you have any questions or enquiries please feel free to contact us
- Telephone: +971 50 985 0174
- E-mail: [email protected]
Yes, we provide assistance in securing both hotel reservations & entry visa on all our international training venues, for delegates attending our training courses. For further information / assistance, please contact our Customer Service at:
- Telephone: +971 50 985 0174
- E-mail: [email protected]
Yes, Oxford Management Centre is accredited by the following professional bodies;
National Association of State Board of Accountancy (NASBA)
The Oxford Management Centre is registered with NASBA as a sponsor of Continuing Professional Education (CPE) on the National Registry of CPE Sponsors. NASBA have final authority on the acceptance of individual courses for CPE credit.
Yes, discounts are available. For further information please call +971 50 985 0174 or email, [email protected]
Note: Discounts are not applicable with any other special offer that may be available.
There are 2 easy ways to register:
- Online: Select the training course you want to register for, Click the “Book Your Place” button on the course page, complete the form and click submit.
- E-mail: Send your details to [email protected]
We request that all cancellations be made at least one week before the class start date. You may reschedule this class without any penalty. If not, a $250 fee will be charged for cancellations received less than one week before a class begins and for no-shows. Cancellation penalties and any fees incurred by Oxford Management Centre will be deducted from refunds.
For more information request, email [email protected] or call +971 50 985 0174.
The classroom training fees include course presentation, relevant materials, physical & digital documentation, lunch and refreshments served during entire training. Accommodation and transportation are not included in the training course fees.
While, online training fees cover the course presentation and digital documentation and relevant materials.
The Oxford Management Centre Certificate of Completion with corresponding CPE credits shall be awarded to delegates who has successfully completed the training course.
Payment must be received before the training course commences. You can make payment by bank draft, cash, credit card or wire transfer.
Note: If the payment is not received, Oxford Management Centre has the right to refuse admission.
Upon receipt of your registration form, we will send you the following by e-mail:
- Registration Confirmation
- Invoice/Receipt (where appropriate)
If you register online you will receive an e-mail within 24 hours confirming your registration.
