An Interactive 5-Day Training Course
Customer Experience Management
Unlock Loyalty & Growth: Master the Art of Customer Experience Management
An Interactive 5-Day Training Course
In the current market scenario, where customers are spoilt for choice, providing them with an exceptional experience is no longer an option but a critical differentiator that sets businesses apart from their peers and competitors. This 5-day Customer Experience Management training course is a comprehensive program that aims to equip you with the knowledge, skills, and tools needed to create world-class customer experiences.
This training course will provide hands-on experience utilising various customer experience tools and techniques, such as customer surveys, customer personas, and customer feedback analysis. It will also cover best practices in customer experience management, including incorporating customer feedback into business strategies and creating a customer-centric culture within the organisation.
By the end of this Customer Experience Management training course, you will be well-equipped to create exceptional customer experiences that drive customer loyalty, advocacy, and business growth. You will have the knowledge, skills, and tools necessary to design, implement, and manage customer-centric strategies that will set your business apart from the competition.
Objectives of this Customer Experience Management training course are:
Investing in this training course is a smart decision for any organisation looking to improve its customer experience.
You can significantly enhance your company's ability to meet customer needs and expectations by providing your employees with the necessary skills and knowledge. This can lead to a host of benefits for your business, including increased customer satisfaction and loyalty, reduced churn rates, and acquisition costs.
Moreover, a well-trained workforce can help to improve your brand reputation and advocacy by providing high-quality service and support to your customers. This, in turn, can lead to positive word-of-mouth recommendations and referrals, helping to attract new customers and grow your business.
Other organisational benefits from this training course include:
This training course is designed to provide participants with a comprehensive understanding of customer experience and management. The training course covers a wide range of topics, and will provide delegates with the following outcomes including:
This training course caters to professionals who improve customer experience, including marketing and sales, customer service, product, operations, HR and business leaders.
This Oxford Management Centre Customer Experience Management training course is of particular benefit to:
Introduction to CEM and its importance in today's business landscape
The power of customer-centricity and its impact on business success
Understanding customer needs, wants, and expectations
Identifying customer touchpoints and mapping customer journeys
Customer research methods: surveys, interviews, focus groups, social media analysis
Analysing customer data to identify trends and insights
Building a customer-centric strategy aligned with business goals
Setting CX metrics and KPIs for measuring success
Customer journey mapping: identifying touchpoints, emotions, and pain points
Designing customer journeys for positive experience at every touchpoint
Implementing CX initiatives across different departments and channels
Leveraging technology and automation to personalise and optimise journeys
Building effective communication strategies for a multi-channel world
Engaging customers through proactive communication and personalisation
Handling customer complaints and turning them into opportunities
Building customer loyalty and advocacy through exceptional service
Key CX metrics and KPIs: Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), Customer Effort Score (CES)
Analysing CX data and identifying areas for improvement
Implementing change management strategies for continuous CX improvement
Building a culture of customer-centricity within your organisation
On successful completion of this training course, Oxford Management Centre Certificate with eligible Continuing Professional Education credits (CPE) from National Registry of CPE Sponsor will be awarded to the delegates
Yes, we provide assistance in securing both hotel reservations & entry visa on all our international training venues, for delegates attending our training courses. For further information / assistance, please contact our Customer Service at:
Yes, Oxford Management Centre is accredited by the following professional bodies;
National Association of State Board of Accountancy (NASBA)
The Oxford Management Centre is registered with NASBA as a sponsor of Continuing Professional Education (CPE) on the National Registry of CPE Sponsors. NASBA have final authority on the acceptance of individual courses for CPE credit.
Yes, discounts are available. For further information please call +971 50 985 0174 or email, info@oxford-management.com
Note: Discounts are not applicable with any other special offer that may be available.
All course bookings made through Oxford Management Centre are non-refundable. By registering for a course, you acknowledge and accept that fees are payable in full and are not subject to refund under any circumstances, including but not limited to participant dissatisfaction, changes in personal or professional circumstances, or partial attendance.
Oxford Management Centre reserves the right to make reasonable adjustments to course content, trainers, or schedules where necessary, without entitling delegates to a refund. Full details of each course – including objectives, target audience, and content – are clearly outlined prior to enrolment, and it is the responsibility of the delegate to ensure suitability before booking.
There are 2 easy ways to register:
We request that all cancellations be made at least one week before the class start date. You may reschedule this class without any penalty. If not, a $250 fee will be charged for cancellations received less than one week before a class begins and for no-shows. Cancellation penalties and any fees incurred by Oxford Management Centre will be deducted from refunds.
For more information request, email info@oxford-management.com or call +971 50 985 0174.
The classroom training fees include course presentation, relevant materials, physical & digital documentation, lunch and refreshments served during entire training. Accommodation and transportation are not included in the training course fees.
While, online training fees cover the course presentation and digital documentation and relevant materials.
The Oxford Management Centre Certificate of Completion with corresponding CPE credits shall be awarded to delegates who has successfully completed the training course.
Payment must be received before the training course commences. You can make payment by bank draft, cash, credit card or wire transfer.
Note: If the payment is not received, Oxford Management Centre has the right to refuse admission.
Upon receipt of your registration form, we will send you the following by e-mail:
If you register online you will receive an e-mail within 24 hours confirming your registration.
