An Intensive 5-day Training Course
Root Cause Analysis (RCA) Facilitator Training
Maximizing the Effectiveness of Your RCA Sessions
Course Introduction
This Root Cause Analysis Facilitator training course will enable you to organize and run effective RCA sessions in all departments of your company. This intensive training course will allow you to provide concise explanation of every aspect of the RCA method & the different roles, and guide the process of gathering and verifying information in the RCA and pursue agreement.
Problem Solving is tending to be every day more complex due to more integrated systems and fragmented knowledge and experience in divisions and partners in the supply chain. Let alone the fact that we do more work with less people and we are more depended on sharing information.
The RCA Facilitator is trained in RCA to facilitate multidisciplinary teams of experts in their task to solve problems. The facilitator is not an expert – the facilitator is leading the process, knows how to apply the RCA methods and avoids sideways in which, for example, to discuss what the right approach is. The RCA facilitator asks questions in a structural way (questionnaires) and guards the input of information in a way that everyone is involved and agrees with the factual and causal right information. Though the facilitator is not an expert, he or she understands the type of information and where to put it in the structure, e.g. Event Map, Problem Analysis or Human Factor Analysis.
Critical to success is a facilitator who is aware of the group dynamics during the RCA sessions. The facilitator must be able to switch roles between attention to people, process and technical complex content.
This Oxford Management Centre training course will highlight:
- The RCA principles, methods, concepts, templates and process – Event Mapping, Problem Analysis and the Human Factor Analysis
- Classic issues and pitfalls in problem solving and decision making
- The use of visualized information like A3 reports
- The basics of Decision making, Implementation (IRA) and Observation, to complete the circle of continuous improvement
- Communication skills and insight in thinking and behavioral preferences
- Facilitator skills as systematic questioning, listening, recapitulating, dealing with frustrations, managing the process, flexible workflow, feedback and correcting people
- Effective application and implementation of these methods in daily practice
Objectives
The Root Cause Analysis (RCA) Facilitator training course focuses on a high level of understanding the RCA method. The method must be applied a way according to the context and the need of the organization, meaning easy on the flow when there is little urgency and scaling up in case complexity is increasing.
By the end of this training course, participants will be able to:
- Know and understand the RCA and related methods in use in the company
- Organize a RCA session in relation with the stakeholders
- Start a RCA and to escalate the process if needed
- Use the templates, tools and software
- Do systematic questioning, gathering data and judge information
- Present the results of a RCA
Training Methodology
Participants on this training course will receive a thorough training on the subjects covered by the training course outline, with a combination of theory, practical examples, many exercises and application on issues from their own work environment. Besides training manual, participants will receive additional materials like process cards, work sheets, case descriptions, sample solutions, etc.
Organisational Impact
By attending this Root Cause Analysis (RCA) Facilitator Training Course, your organization will get sustainable results:
- Complex problems will be solved more rapidly and more effectively, preventing recurrence and providing tangible contribution to business performance
- The problem owner and the diversity of experts will have a professional partner in solving problems
- A skilled facilitator will prepare, organize, lead and evaluate with only one focus: to solve the problem
- A skilled facilitator will understand the needs of all participants and reach for widespread support
- The organization will recognize the independent position of a professional facilitator and will support the chosen method and process
- The organization will experience less confusion when faced with complex problems
Personal Impact
By attending this training course, the participants will:
- Understand the increasing importance of problem solving and decision making skills
- Understand the huge importance of solving problems in cooperation with the problem owner, all involved experts and his or her role as a facilitator
- Learn about their own pitfalls while solving problems, working in multidisciplinary teams and how important it is to stay away from content involvement
- Be skilled to prepare, organize, lead the process and evaluate RCA sessions
- Be skilled to manage a multidisciplinary teams and respect everyone in his or her strength
- Be skilled to reach for consensus, manage disagreement and use a proven shared language
- Significantly improve their personal effectiveness and boost their future career opportunities
Who Should Attend?
This Oxford Management Centre Root Cause Analysis (RCA) Facilitator Training Course is suitable to a special selection of professionals but will greatly benefit you, if:
- You work in in the field of Maintenance, Operations or SHE / quality as a facilitator or team leader
- You love to work with people in teams and get the best out of them
- You feel the need to improve yourself in motivating teams and analyzing detailed information
Course Outline
Day One
Introduction RCA Problem Solving and Event Mapping
- Introduction: Goals and Highlights of the RCA
- Introduction of the Facilitator Role
- Start Case Problem Solving
- How to Start RCA Event Map
- Theory: RCA Process and Template – All Aspects
- Theory: Ordering Information in RCA (Analytical Grammar)
- Theory and Exercises in Asking Questions
- Exercises in Event Mapping ‘EM Light’ (The 5-Why Way)
Day Two
RCA Problem Analysis
- Theory: Problem Analysis
- Theory: Presentation Skills (Part 2)
- Presentations and Teaches for Participants (How to explain)
- Exercises and Cases
- Preparation of Reports A3
Day Three
RCA Human Factor Analysis and Thinking Preferences
- Theory: Human Factor Analysis (HFA)
- Skills in the Use of the HFA Tool
- Theory: Behavior and Thinking Preferences (Hermann and De Bono)
- Theory: Coaching Principles
- Skills in Coaching Communication
Day Four
RCA Exercises and Communication Skills
- Theory on the Communication Process
- Theory: RCA Connection to Communication
- Theory: RCA ‘Light to Apply on the Fly’
- Skill: RCA under Pressure or in Information Transfers
Day Five
Risk Analysis, Decision Making and Implementation Issues
- Theory: Risk Analysis and Basis FMECA
- Exercise in Risk Analysis and Implementation of the RCA Role
- Exercise: Understanding Distinctive Perspectives on the Results (Exercise De Bono)
- Theory on Implementation and Observation of the Use of RCA
- Integration Exercise
- Celebrate Success
- Evaluation and Closure of Training
Certificate
On successful completion of this training course, Oxford Management Centre Certificate with eligible Continuing Professional Education credits (CPE) from National Registry of CPE Sponsor will be awarded to the delegates
Accreditation
In association with
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FREQUENTLY ASKED QUESTIONS
Yes, we provide assistance in securing both hotel reservations & entry visa on all our international training venues, for delegates attending our training courses. For further information / assistance, please contact our Customer Service at:
- Telephone: +971 50 985 0174
- E-mail: info@oxford-management.com
Yes, Oxford Management Centre is accredited by the following professional bodies;
National Association of State Board of Accountancy (NASBA)
The Oxford Management Centre is registered with NASBA as a sponsor of Continuing Professional Education (CPE) on the National Registry of CPE Sponsors. NASBA have final authority on the acceptance of individual courses for CPE credit.
Yes, discounts are available. For further information please call +971 50 985 0174 or email, info@oxford-management.com
Note: Discounts are not applicable with any other special offer that may be available.
All course bookings made through Oxford Management Centre are non-refundable. By registering for a course, you acknowledge and accept that fees are payable in full and are not subject to refund under any circumstances, including but not limited to participant dissatisfaction, changes in personal or professional circumstances, or partial attendance.
Oxford Management Centre reserves the right to make reasonable adjustments to course content, trainers, or schedules where necessary, without entitling delegates to a refund. Full details of each course – including objectives, target audience, and content – are clearly outlined prior to enrolment, and it is the responsibility of the delegate to ensure suitability before booking.
There are 2 easy ways to register:
- Online: Select the training course you want to register for, Click the “Book Your Place” button on the course page, complete the form and click submit.
- E-mail: Send your details to info@oxford-management.com
We request that all cancellations be made at least one week before the class start date. You may reschedule this class without any penalty. If not, a $250 fee will be charged for cancellations received less than one week before a class begins and for no-shows. Cancellation penalties and any fees incurred by Oxford Management Centre will be deducted from refunds.
For more information request, email info@oxford-management.com or call +971 50 985 0174.
The classroom training fees include course presentation, relevant materials, physical & digital documentation, lunch and refreshments served during entire training. Accommodation and transportation are not included in the training course fees.
While, online training fees cover the course presentation and digital documentation and relevant materials.
The Oxford Management Centre Certificate of Completion with corresponding CPE credits shall be awarded to delegates who has successfully completed the training course.
Payment must be received before the training course commences. You can make payment by bank draft, cash, credit card or wire transfer.
Note: If the payment is not received, Oxford Management Centre has the right to refuse admission.
Upon receipt of your registration form, we will send you the following by e-mail:
- Registration Confirmation
- Invoice/Receipt (where appropriate)
If you register online you will receive an e-mail within 24 hours confirming your registration.
