An Intensive 5-day Training Course
Effective Contractor Management in
Maintenance & Technical Projects
Best Practices in Managing Contractors
Course Introduction
Effective contractor management is a critical component in the successful execution of maintenance and technical projects. As organizations increasingly rely on third-party contractors for specialist tasks, the ability to select, manage, and evaluate contractors in alignment with asset management goals becomes a strategic necessity. This Effective Contractor Management in Maintenance & Technical Projects training course equips professionals with the tools, techniques, and frameworks to manage contractors with precision and efficiency—ensuring that performance, safety, and project outcomes are delivered to the highest standards.
This training course explores how contractor management fits within the wider context of asset management, emphasizing strategic sourcing, contract structuring, risk mitigation, and behavioural leadership. Participants will learn how to navigate complex contractual environments, including turnkey and public-private partnership (PPP) models, and apply practical tools for selecting the right contractors, negotiating agreements, and driving continuous improvement.
This Effective Contractor Management in Maintenance & Technical Projects training course will highlight:
- Contractor management within asset and project management strategies
- Contract structures including SLAs, Design & Construct (D&C), and Turnkey models
- Key procurement considerations and contractor selection techniques
- Safety, Health, and Environmental (SHE) risk mitigation strategies
- Performance monitoring through KPIs and performance reviews
- Effective negotiation strategies and communication techniques
- Contractor management in complex projects such as PPPs
- Behavioural insights to lead and engage external teams
- Building a culture of continuous improvement with contractors
Objectives
By the end of this Effective Contractor Management in Maintenance & Technical Projects training course, participants will be able to:
- Understand the role of contractor management within the asset lifecycle
- Evaluate contractor bids and proposals based on defined selection criteria
- Identify and mitigate risks related to safety, quality, and performance
- Manage contractor relationships using measurable KPIs and SLAs
- Negotiate contracts effectively to align with operational goals
- Apply contractor management strategies in project-based environments
Training Methodology
This Effective Contractor Management in Maintenance & Technical Projects training course will be conducted along interactive workshop principles. There will be a variance of lectures and practical exercises. Experiences from different areas will be discussed. There will be many opportunities for discussion and sharing experiences.
Organisational Impact
Organisations that implement effective contractor management frameworks can expect significant operational, financial, and strategic benefits. This training course provides the competencies needed to drive results across multi-contractor environments.
By attending this training course, your organisation will:
- Strengthening its ability to manage contractors within strategic and operational contexts
- Improve cost efficiency through better contractor performance management
- Reduce exposure to SHE and contractual risks
- Optimise procurement outcomes by selecting the right contract models
- Improve relationships with external service providers and align them with internal goals
- Enable more successful project execution, particularly during shutdowns and turnarounds
Personal Impact
Participants will develop knowledge and confidence to lead contractor management processes with professionalism and strategic insight. This training course enhances leadership, negotiation, and analytical skills required in today’s complex project environments.
By completing this training course, participants will:
- Gain a comprehensive understanding of contractor management principles
- Learn how to evaluate contractor capabilities and monitor performance
- Build confidence in negotiating and administering complex contracts
- Enhance their ability to lead teams and influence external stakeholders
- Add measurable value to their role within maintenance or technical projects
- Increase their career potential in asset-intensive and project-driven industries
Who Should Attend?
This Oxford Management Centre Effective Contractor Management in Maintenance & Technical Projects training course is suitable to a wide range of professionals but will greatly benefit:
- Project Management Professionals
- Operations & Maintenance Professionals
- Reliability, Asset & Plant Professionals
- All Professionals involved in Contractor Management
- Production & Continuous Improvement Professionals
- Contract Management Teams
- Facility Management Teams
- Shutdown and Turnaround Management Teams
- Anyone who wishes to update themselves on Contractor Management
- All Professionals negotiating, managing and verifying contracts in maintenance & technical projects
Course Outline
Day One
Contractor Management Basics
- Overview of Contractor Management
- How does it relate to Asset Management?
- (Out)Sourcing Strategies
- Risks Involved – Risk Management & SHE aspects
- Grounding the Maintenance Contract with a Risk Based Maintenance concept – how to keep that knowledge in-house?
Day Two
Contract Types for Maintenance & Technical Projects
- Contracts – Basic Types
- Contracts – Complex Types (Turnkey, Design & Construct, Public Private Partnerships)
- Procurement Aspects
- Choosing the Right Contractor
- Monitoring & Managing Contractor Performance – from traditional penalties & rewards to more innovative ways
Day Three
Developing the Contract
- The Contracting Cycle
- Requirements / Service Levels, RAMS Aspects (Reliability Availability Maintainability Safety)
- Writing the Contract
- Periodic Evaluation & Continuous Improvement – Vendor Management
- Partnerships
Day Four
People Management & Negotiation Aspects
- Implementing Contract Management
- How to Make It Work by Influencing the Behaviour of People
- Negotiating the Contract
- Negotiation Ploys
- Negotiation Tactics & Tips
Day Five
Final Workshop
In a very interactive workshop, all major topics of this training course will be highlighted and practised in groups. Major topics will be:
- Requirements / Service Levels – defining what you want
- Tendering Process
- Contractor Selection
- Contractor Management – measuring & managing the performance
- Negotiation
- Evaluation
Certificate
On successful completion of this training course, Oxford Management Centre Certificate with eligible Continuing Professional Education credits (CPE) from National Registry of CPE Sponsor will be awarded to the delegates
Accreditation
In association with
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FREQUENTLY ASKED QUESTIONS
Yes, we provide assistance in securing both hotel reservations & entry visa on all our international training venues, for delegates attending our training courses. For further information / assistance, please contact our Customer Service at:
- Telephone: +971 50 985 0174
- E-mail: info@oxford-management.com
Yes, Oxford Management Centre is accredited by the following professional bodies;
National Association of State Board of Accountancy (NASBA)
The Oxford Management Centre is registered with NASBA as a sponsor of Continuing Professional Education (CPE) on the National Registry of CPE Sponsors. NASBA have final authority on the acceptance of individual courses for CPE credit.
Yes, discounts are available. For further information please call +971 50 985 0174 or email, info@oxford-management.com
Note: Discounts are not applicable with any other special offer that may be available.
All course bookings made through Oxford Management Centre are non-refundable. By registering for a course, you acknowledge and accept that fees are payable in full and are not subject to refund under any circumstances, including but not limited to participant dissatisfaction, changes in personal or professional circumstances, or partial attendance.
Oxford Management Centre reserves the right to make reasonable adjustments to course content, trainers, or schedules where necessary, without entitling delegates to a refund. Full details of each course – including objectives, target audience, and content – are clearly outlined prior to enrolment, and it is the responsibility of the delegate to ensure suitability before booking.
There are 2 easy ways to register:
- Online: Select the training course you want to register for, Click the “Book Your Place” button on the course page, complete the form and click submit.
- E-mail: Send your details to info@oxford-management.com
We request that all cancellations be made at least one week before the class start date. You may reschedule this class without any penalty. If not, a $250 fee will be charged for cancellations received less than one week before a class begins and for no-shows. Cancellation penalties and any fees incurred by Oxford Management Centre will be deducted from refunds.
For more information request, email info@oxford-management.com or call +971 50 985 0174.
The classroom training fees include course presentation, relevant materials, physical & digital documentation, lunch and refreshments served during entire training. Accommodation and transportation are not included in the training course fees.
While, online training fees cover the course presentation and digital documentation and relevant materials.
The Oxford Management Centre Certificate of Completion with corresponding CPE credits shall be awarded to delegates who has successfully completed the training course.
Payment must be received before the training course commences. You can make payment by bank draft, cash, credit card or wire transfer.
Note: If the payment is not received, Oxford Management Centre has the right to refuse admission.
Upon receipt of your registration form, we will send you the following by e-mail:
- Registration Confirmation
- Invoice/Receipt (where appropriate)
If you register online you will receive an e-mail within 24 hours confirming your registration.
