Peer Mediation for Police Organisations

Course Introduction

This Oxford Peer Mediation for Police Organisations training course will enable the participants to become peer workplace mediators and deal with conflict, grievances, and other employee disputes in their workplace. Up to 30-40% of a typical Senior Officer or Manager's time can be spent dealing with conflict. Senior staff report spending up to 20% of their time in legal activities involving issues such as harassment and dismissal. This will provide the participants with a thorough understanding of peer workplace mediation, methods, and practices.

Mediation is generally defined as the intervention in a negotiation or a conflict of an acceptable third party who has limited decision-making power, who assists the involved parties to reach voluntarily a mutually acceptable settlement of the issues in a dispute.  In addition to addressing the substantive issues, mediation may also establish, strengthen, or terminate the relationships between parties in a manner that minimises psychological harm. Essentially, mediation is a dialogue or negotiation with the involvement of a third party.

This Oxford Management Centre training course will highlight:

• Best practices in HRM systems, methods and services
• Training, Learning, and Career Development in a Police Organisation
• Employee Reward and how it influences employee performance
• The importance of two-way resourcing and recruitment for Police in both the Civilian and Uniformed workforce
• Performance Management in a Police Environment

Objectives

By the end of this training course, the participants will be able to:

• Apply a model of effective workplace mediation in a Police Organisation
• Develop your skills in core mediation practice suitable for workplace conflict
• Understand the basics of reaching and formalising mediation agreements
• Be aware of one’s own abilities and limitations in conducting workplace mediation sessions
• Develop an ethical framework for the practice of workplace mediation

Training Methodology

This training course will utilise a variety of proven adult learning techniques to ensure maximum understanding, comprehension, and retention of the information presented. It includes stimulating presentations supporting each of the topics together with interactive trainer lead sessions of discussion.

There will also be practical sessions where participants can practice and experience course-related activities. Realistic and fun role-plays, short video presentations, small group work, exercises, and feedback, will be used to facilitate learning.

Organisational Impact

Impact on the organisation in attending thistraining course is reflective, including: 

• Use effective communication to resolve workplace conflict situations
• To be able to reframe conflict so that it can be resolved collaboratively
• Help teams and groups to reach consensus
• Learn how and when mediation is appropriate
• Understand the positive and negative aspects of workplace conflict
• Staff with valuable and transferable skills in mediation

Course Outline

Day One

Introduction to Workplace Peer Mediation 

Day Two

Mediation Impartiality & Communication 

Day Three

Peer Mediation Process & Reframing 

Day Four

Negotiation, Needs & Positions, Brainstorming 

Day Five

Your Toolbox, Bullying & Harassment & Ethics