An Intensive 5-day Training Course

Peer Mediation for Police Organisations

Preventing and Resolving Conflict, Disputes and Grievances with Uniformed and Non-uniformed Staff

Course Introduction

This Oxford Peer Mediation for Police Organisations training course will enable the participants to become peer workplace mediators and deal with conflict, grievances, and other employee disputes in their workplace. Up to 30-40% of a typical Senior Officer or Manager's time can be spent dealing with conflict. Senior staff report spending up to 20% of their time in legal activities involving issues such as harassment and dismissal. This will provide the participants with a thorough understanding of peer workplace mediation, methods, and practices.

Mediation is generally defined as the intervention in a negotiation or a conflict of an acceptable third party who has limited decision-making power, who assists the involved parties to reach voluntarily a mutually acceptable settlement of the issues in a dispute.  In addition to addressing the substantive issues, mediation may also establish, strengthen, or terminate the relationships between parties in a manner that minimises psychological harm. Essentially, mediation is a dialogue or negotiation with the involvement of a third party.

This Oxford Management Centre training course will highlight:

  • Best practices in HRM systems, methods and services
  • Training, Learning, and Career Development in a Police Organisation
  • Employee Reward and how it influences employee performance
  • The importance of two-way resourcing and recruitment for Police in both the Civilian and Uniformed workforce
  • Performance Management in a Police Environment


By the end of this training course, the participants will be able to:

  • Apply a model of effective workplace mediation in a Police Organisation
  • Develop your skills in core mediation practice suitable for workplace conflict
  • Understand the basics of reaching and formalising mediation agreements
  • Be aware of one’s own abilities and limitations in conducting workplace mediation sessions
  • Develop an ethical framework for the practice of workplace mediation

Training Methodology

This training course will utilise a variety of proven adult learning techniques to ensure maximum understanding, comprehension, and retention of the information presented. It includes stimulating presentations supporting each of the topics together with interactive trainer lead sessions of discussion.

There will also be practical sessions where participants can practice and experience course-related activities. Realistic and fun role-plays, short video presentations, small group work, exercises, and feedback, will be used to facilitate learning.

Organisational Impact

Impact on the organisation in attending thistraining course is reflective, including: 

  • Use effective communication to resolve workplace conflict situations
  • To be able to reframe conflict so that it can be resolved collaboratively
  • Help teams and groups to reach consensus
  • Learn how and when mediation is appropriate
  • Understand the positive and negative aspects of workplace conflict
  • Staff with valuable and transferable skills in mediation

Personal Impact

By attending this exciting training course, you will develop practical, transferable skills in:

  • Workplace peer mediation
  • Conflict resolution and management
  • The core practices of workplace mediation
  • Co-mediation methods
  • Interpersonal communication
  • Gain valuable and transferable skills in mediation

Who Should Attend?

This Oxford course is a suitably wide range of professionals but will significantly benefit:

  • Managers and Leaders
  • Officers and non-officers
  • Internal welfare or support staff
  • Human Resources (HR) Staff at all levels
  • Any manager needing to deal with workplace conflict
  • Any staff member (Uniformed or Non-Uniformed) who wished to become a peer mediator in their organisation

Course Outline

Day 1

Introduction to Workplace Peer Mediation 

  • Workplace Mediation Framework
  • The 6-Stage Mediation Process
  • Suitable for Mediation
  • Stage 1: Pre-Mediation
  • Controlling the Process

Day 2

Mediation Impartiality & Communication 

  • Remaining Impartial
  • Communication Skills for Mediation
  • Active Listening Skills
  • Room & Furniture Setup
  • Stage 1: Pre-Mediation

Day 3

Peer Mediation Process & Reframing 

  • Guidelines for Mediation
  • Overview of Stages 2 - 4
  • Reframing Methods
  • Using Reframing in Peer Mediation
  • Blockages - Moving Disputants’ Forwards

Day 4

Negotiation, Needs & Positions, Brainstorming 

  • Elements of Negotiation
  • Negotiation Techniques
  • Improving Communication between Parties
  • Needs and Positions
  • Brainstorming Techniques

Day 5

Your Toolbox, Bullying & Harassment & Ethics

  • Stage 6 - Reaching Agreement
  • Toolbox Tips
  • Bullying & Harassment
  • Ethics in Mediation
  • Ongoing Professional Development
  • Personal Action Planning


Oxford Management Centre Certificate will be provided to delegates who successfully completed the training course.



In association with

GLOMACS Training & Consultancy

GLOMACS Training & Consultancy

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5 Days
Choose the date and location that suits you:
Classroom Sessions
08-12 Jul 2024
Fee: $5,950
Book your place
25-29 Nov 2024
Fee: $5,950
Book your place



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