An Intensive 5-day Training Course
Improving Police and Community Relations
Managing Relationships between Communities and Police Forces
Course Introduction
Successful partnerships between police and community members are built on trust and successful communication and engagement. This OXFORD Police and Community Relations training Course aims to provide law-enforcement personnel with hands-on knowledge on how to communicate best and work with communities through trust, empathy, and collaboration.
This training Course will focus on managing community stakeholders, enhancing (soft) communication skills, and preventing conflict whenever possible.
This training Course will highlight:
- The reasons why working with communities is essential
- Different approaches to community engagement
- How developing your soft skills can help you convey messages that resonate?
Objectives
This OXFORD Police and Community Relations training Course intends to provide its participants with fundamental knowledge of what Community Relations Management is and how to effectively apply it in a law-enforcement context.
At the end of this training Course, you will learn to:
- Better understand the role of police officers in managing community relations
- Develop meaningful stakeholder engagement techniques
- Learn how to communicate clearly and with empathy
Training Methodology
Participants will perfect the required skills to develop and implement Community engagement plans through a wide range of instructional methods, including examining various case studies, reviewing published studies, group discussions with maximum delegate participation covering current situations and practices, and finally, lecturing by an experienced practitioner.
Organisational Impact
Organisations will gain:
- A workforce able to effectively engage and work with community members
- Increased trust and legitimacy via the application of methods and concepts learned during the course
- Stronger relationships with the communities which will likely contribute to a sense of cooperation
- and wellbeing for both community members and law enforcement officers
Personal Impact
Delegates will personally gain:
- In-depth knowledge of Community Relations
- The ability to convey messages effectively
- Increased skillsets in stakeholder management
- Increased recognition by community stakeholders as a collaborative partner
Who Should Attend?
This OXFORD training course is suitable for a wide range of professionals at all levels of organisations who want to develop new knowledge and skills to succeed in a rapidly evolving environment but will greatly benefit:
- Community liaison officers
- Members of the police force (blue collars)
- Senior management in the police bodies wanting to make a difference in their community relations
Course Outline
Day One
The Communities We Operate In
- What is Community engagement?
- Defining the community involvement mission
- Identifying key stakeholders
- Stakeholder expectations of police
- Assessing impacts and pre-empting risks
- Reputational impact
Day Two
Practical Steps for Community Engagement
- Developing engagement programmes
- Engagement techniques
- Supporting communities
- Building trust and establishing legitimacy
Day Three
Communication Essentials
- Exploring the soft skills
- Communication styles
- Top tips for better communicating
- Conflict resolution techniques
Day Four
Public Speaking
- Exploring the tone of voice
- The use of body language and non-verbal communication
- Connecting so your audience will listen
- Structuring the message
Day Five
Meetings and Feedback
- Organising meetings within the force
- Meetings with community leaders
- Giving and receiving feedback
Certificate
On successful completion of this training course, Oxford Management Centre Certificate with eligible Continuing Professional Education credits (CPE) from National Registry of CPE Sponsor will be awarded to the delegates
Accreditation
In association with
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FREQUENTLY ASKED QUESTIONS
To check on availability please call Registrar’s Office at +971 50 985 0174. If you have any questions or enquiries please feel free to contact us
- Telephone: +971 50 985 0174
- E-mail: [email protected]
Yes, we provide assistance in securing both hotel reservations & entry visa on all our international training venues, for delegates attending our training courses. For further information / assistance, please contact our Customer Service at:
- Telephone: +971 50 985 0174
- E-mail: [email protected]
Yes, Oxford Management Centre is accredited by the following professional bodies;
National Association of State Board of Accountancy (NASBA)
The Oxford Management Centre is registered with NASBA as a sponsor of Continuing Professional Education (CPE) on the National Registry of CPE Sponsors. NASBA have final authority on the acceptance of individual courses for CPE credit.
Yes, discounts are available. For further information please call +971 50 985 0174 or email, [email protected]
Note: Discounts are not applicable with any other special offer that may be available.
There are 2 easy ways to register:
- Online: Select the training course you want to register for, Click the “Book Your Place” button on the course page, complete the form and click submit.
- E-mail: Send your details to [email protected]
We request that all cancellations be made at least one week before the class start date. You may reschedule this class without any penalty. If not, a $250 fee will be charged for cancellations received less than one week before a class begins and for no-shows. Cancellation penalties and any fees incurred by Oxford Management Centre will be deducted from refunds.
For more information request, email [email protected] or call +971 50 985 0174.
The classroom training fees include course presentation, relevant materials, physical & digital documentation, lunch and refreshments served during entire training. Accommodation and transportation are not included in the training course fees.
While, online training fees cover the course presentation and digital documentation and relevant materials.
The Oxford Management Centre Certificate of Completion with corresponding CPE credits shall be awarded to delegates who has successfully completed the training course.
Payment must be received before the training course commences. You can make payment by bank draft, cash, credit card or wire transfer.
Note: If the payment is not received, Oxford Management Centre has the right to refuse admission.
Upon receipt of your registration form, we will send you the following by e-mail:
- Registration Confirmation
- Invoice/Receipt (where appropriate)
If you register online you will receive an e-mail within 24 hours confirming your registration.
