Communication Skills for Police Personnel

Course Introduction

This Communication Skills for Police Personnel training course will help the participants develop their interactions with colleagues, line managers, stakeholders, and service users to improve personal and organisational performance. In an ever-changing world, communication is key, whether it be verbal and/or written. We continue to see areas such as social media being interpreted in different ways leading to concerns such as fake news and loss of confidence in organisations. In Policing, getting a message across to ensure the safety of the public and colleagues is crucial. This course will allow the participants to consider their own communication style and how best to adapt it to any given situation to ensure what is said is what is heard and understood.

This highly interactive training course explores underpinning theories and best practices allowing the participants to put knowledge and skills into practice in a safe learning environment. Whilst identifying time, place, and opportunities to transfer learning back into the workplace. Key areas of communication such as body language, cultural considerations, influencing skills, communication in crisis situations, and presentation skills will be explored and set within the culture and context of 21^st Century Policing. 

This Oxford Management Centre training course will highlight:

• Barriers to effective communication and how to overcome them
• Personal communication style using Myers Briggs Type Instrument (MBTI) and Neuro Linguistic Programming (NLP) techniques to explore the communication preferences
• Influencing and Negotiation Skills and how to achieve “win win” outcomes
• Presentation Skills – Tools and Tips when giving briefings, presenting to senior leaders, teams, and stakeholders
• Learning into Action – Planning for Success

Objectives

By the end of this training course, the participants will be able to:

• Understand their own communication preferences (MBTI & NLP) and how to adapt these to people and situations
• Deliver an effective verbal presentation employing tools such as PowerPoint, flip chart and marker boards
• Develop their influencing and negotiation skills to support “win win” strategies
• Recognise barriers to effective communication and how to overcome them
• Develop an action plan to support the transfer of learning back into the workplace

Training Methodology

This Communication Skills for Police Personnel training course will be highly interactive employing group and individual work, video and audio clips, and team exercises with opportunities for the participants to practice skills and knowledge in a safe learning environment. On the final day, the participants will deliver a short verbal presentation on an aspect of the course as an opportunity to put presentation and communication skills into practice.

Organisational Impact

The Police organisations will benefit greatly through this development course as staff with effective communication skills will be better able to:

• Overcome barriers to communication and improve relationship with the public and colleagues
• Recognise their areas of strength and development and identify put an effective action plan into place to support organisational performance
• Produce and deliver effective presentations
• Understand how to influence others to achieve success
• Recognise how and when to give feedback to develop self and others
• Understand the process of communication and how to apply this to Policing

Personal Impact

This Communication Skills for Police Personnel training course will focus on key aspects of communication, which will assist the participant's professional and personal life, helping to recognise areas of strength and development and planning for success.

This Oxford training course will personally benefit the participants to gain or enhance their understanding and knowledge by the following:

• Identify the communication preferences and how to adapt to changing situations
• Develop a communication toolkit and identify which tool for which situation
• Plan, prepare and deliver an effective presentation
• Recognise opportunities to influence and tools to enable you to achieve this
• Improved negotiation skills and recognising win-win opportunities
• Give and receive feedback in support of personal development

Who Should Attend?

This Communication Skills for Police Personnel training course is aimed at all aspects of Policing, including leadership positions. Whether you are front-facing or in a support role, this course will benefit:

• Community Police Roles
• Criminal Investigations
• Traffic Police
• Team Leaders
• Specialist Roles
• Support Functions
• First-line and Middle Managers

Course Outline

Day 1

Communication in Action

Day 2

Understanding Your Communication Styles

Day 3

Presentation Skills  

Day 4

Influencing and Negotiation  

Day 5

Communication in Action