An Intensive 5-day Training Course
Communication Skills for Police Personnel
Effective Communication to Improve Performance
Course Introduction
This Communication Skills for Police Personnel training course will help the participants develop their interactions with colleagues, line managers, stakeholders, and service users to improve personal and organisational performance. In an ever-changing world, communication is key, whether it be verbal and/or written. We continue to see areas such as social media being interpreted in different ways leading to concerns such as fake news and loss of confidence in organisations. In Policing, getting a message across to ensure the safety of the public and colleagues is crucial. This course will allow the participants to consider their own communication style and how best to adapt it to any given situation to ensure what is said is what is heard and understood.
This highly interactive training course explores underpinning theories and best practices allowing the participants to put knowledge and skills into practice in a safe learning environment. Whilst identifying time, place, and opportunities to transfer learning back into the workplace. Key areas of communication such as body language, cultural considerations, influencing skills, communication in crisis situations, and presentation skills will be explored and set within the culture and context of 21st Century Policing.
This Oxford Management Centre training course will highlight:
- Barriers to effective communication and how to overcome them
- Personal communication style using Myers Briggs Type Instrument (MBTI) and Neuro Linguistic Programming (NLP) techniques to explore the communication preferences
- Influencing and Negotiation Skills and how to achieve “win win” outcomes
- Presentation Skills – Tools and Tips when giving briefings, presenting to senior leaders, teams, and stakeholders
- Learning into Action – Planning for Success
Objectives
By the end of this training course, the participants will be able to:
- Understand their own communication preferences (MBTI & NLP) and how to adapt these to people and situations
- Deliver an effective verbal presentation employing tools such as PowerPoint, flip chart and marker boards
- Develop their influencing and negotiation skills to support “win win” strategies
- Recognise barriers to effective communication and how to overcome them
- Develop an action plan to support the transfer of learning back into the workplace
Training Methodology
This Communication Skills for Police Personnel training course will be highly interactive employing group and individual work, video and audio clips, and team exercises with opportunities for the participants to practice skills and knowledge in a safe learning environment. On the final day, the participants will deliver a short verbal presentation on an aspect of the course as an opportunity to put presentation and communication skills into practice.
Organisational Impact
The Police organisations will benefit greatly through this development course as staff with effective communication skills will be better able to:
- Overcome barriers to communication and improve relationship with the public and colleagues
- Recognise their areas of strength and development and identify put an effective action plan into place to support organisational performance
- Produce and deliver effective presentations
- Understand how to influence others to achieve success
- Recognise how and when to give feedback to develop self and others
- Understand the process of communication and how to apply this to Policing
Personal Impact
This Communication Skills for Police Personnel training course will focus on key aspects of communication, which will assist the participant's professional and personal life, helping to recognise areas of strength and development and planning for success.
This Oxford training course will personally benefit the participants to gain or enhance their understanding and knowledge by the following:
- Identify the communication preferences and how to adapt to changing situations
- Develop a communication toolkit and identify which tool for which situation
- Plan, prepare and deliver an effective presentation
- Recognise opportunities to influence and tools to enable you to achieve this
- Improved negotiation skills and recognising win-win opportunities
- Give and receive feedback in support of personal development
Who Should Attend?
This Communication Skills for Police Personnel training course is aimed at all aspects of Policing, including leadership positions. Whether you are front-facing or in a support role, this course will benefit:
- Community Police Roles
- Criminal Investigations
- Traffic Police
- Team Leaders
- Specialist Roles
- Support Functions
- First-line and Middle Managers
Course Outline
Day One
Communication in Action
- How we Learn?
- Communication as a Process including Barriers
- Verbal, Non-verbal and Written Communication
- Cultural and Contextual Considerations
- Communication in Policing
- Listening Skills in Action
Day Two
Understanding Your Communication Styles
- How your personal preferences shape your communication style?
- Value of Diverse Organisations
- Communication as a Police Officer and Leader
- Introduction to Transactional Analysis as a Tool to Improve Communication
- Feedback – Giving and Receiving to Improve Performance
Day Three
Presentation Skills
- Presentations and Understanding Your Audience and Message
- Effective Presentation Skills
- Tools, Tips and Techniques
- Use of Technologies when Presenting
- Having a Go
- Planning Your Presentation and Contingency Plans
Day Four
Influencing and Negotiation
- Influencing Skills and Behaviours
- Negotiation, Process, Skills, and Strategies
- Models and Theories
- How to influence to resolve community-based problems?
- Theory into Practice
Day Five
Communication in Action
- Planning and Preparation
- Having a Go
- Feedback and Debriefs
- Learning Transfer
- What’s Next? - Action Plans and Continued Professional Development (CPD)
Certificate
Oxford Management Centre Certificate will be provided to delegates who successfully completed the training course.
Accreditation
In association with
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FREQUENTLY ASKED QUESTIONS
To check on availability please call Registrar’s Office at +971 50 985 0174. If you have any questions or enquiries please feel free to contact us
- Telephone: +971 50 985 0174
- E-mail: [email protected]
Yes, we provide assistance in securing both hotel reservations & entry visa on all our international training venues, for delegates attending our training courses. For further information / assistance, please contact our Customer Service at:
- Telephone: +971 50 985 0174
- E-mail: [email protected]
Yes, Oxford Management Centre is accredited by the following professional bodies;
National Association of State Board of Accountancy (NASBA)
The Oxford Management Centre is registered with NASBA as a sponsor of Continuing Professional Education (CPE) on the National Registry of CPE Sponsors. NASBA have final authority on the acceptance of individual courses for CPE credit.
Yes, discounts are available. For further information please call +971 50 985 0174 or email, [email protected]
Note: Discounts are not applicable with any other special offer that may be available.
There are 2 easy ways to register:
- Online: Select the training course you want to register for, Click the “Book Your Place” button on the course page, complete the form and click submit.
- E-mail: Send your details to [email protected]
We request that all cancellations be made at least one week before the class start date. You may reschedule this class without any penalty. If not, a $250 fee will be charged for cancellations received less than one week before a class begins and for no-shows. Cancellation penalties and any fees incurred by Oxford Management Centre will be deducted from refunds.
For more information request, email [email protected] or call +971 50 985 0174.
The classroom training fees include course presentation, relevant materials, physical & digital documentation, lunch and refreshments served during entire training. Accommodation and transportation are not included in the training course fees.
While, online training fees cover the course presentation and digital documentation and relevant materials.
The Oxford Management Centre Certificate of Completion with corresponding CPE credits shall be awarded to delegates who has successfully completed the training course.
Payment must be received before the training course commences. You can make payment by bank draft, cash, credit card or wire transfer.
Note: If the payment is not received, Oxford Management Centre has the right to refuse admission.
Upon receipt of your registration form, we will send you the following by e-mail:
- Registration Confirmation
- Invoice/Receipt (where appropriate)
If you register online you will receive an e-mail within 24 hours confirming your registration.
