An Intensive 5-day Training Course
Problem Solving & Decision Making Skills for
Engineers and Technical Professionals
Better Analysis, Solutions, Recommendation and Sustainable Improvements
Course Introduction
This Problem Solving & Decision Making Skills training course will focus on the best practice methods in describing, analysing and solving any problem, incident, issue or complaint from a daily practice – technical or non-technical. This highly interactive training course will also help the delegates provide recommendations or make decisions, with the highest quality and maximum acceptance. It will help you guarantee flawless execution of actions, regardless if it is a single activity or a complex project.
The world around us is getting more and more complex than ever and so does our daily engineering & maintenance work. Every day we are confronted with a wide variety of problems and decisions that require a rational response. Skills for complex problem solving, decision making and risk analysis are therefore key to remain successful.
Applying a structured approach to problem solving and decision making enables you to choose and implement the best solutions for your problems and improve the quality of your decision making process that will mitigate your risks and save time and money significantly.
This Problem Solving & Decision Making Skills training course will highlight:
- The increasing relevance of problem solving and decision making methods in general as well as in asset management
- Classic issues and pitfalls in problem solving and decision making
- A generic approach for every issue to solve and decision to make
- Rational and creative methods to support this approach: Event Mapping, Problem Analysis, Human Factor Analysis, Decision Analysis and Risk Analysis
- Effective application and implementation of these methods in daily practice
Objectives
This training course presents a structured and transparent approach with methods to help you to describe, analyse, solve and prevent problems effectively and to make the best decisions with maximum acceptance.
By the end of this Problem Solving & Decision Making Skills training course, participants will be able to:
- Understand the increasing necessity of using sound methods for problem solving and decision making
- Involve the right people in the right way in any analysis
- Solve and prevent issues and problems more rapidly and effectively
- Make better decisions and recommendations
- Communicate and present analysis, solutions and recommendations with maximum understanding and acceptance
- Apply and implement the methods learned in daily practice immediately after the training
Training Methodology
Participants to this Problem Solving & Decision Making Skills training course will receive a thorough training on the subjects covered by the course outline, with a combination of theory, practical examples, many exercises and application on issues from their own work environment. Besides a comprehensive training manual, participants will receive additional materials like process cards, work sheets, case descriptions, sample solutions, etc.
Organisational Impact
By attending this Problem Solving & Decision Making Skills training course, your organization will get sustainable results:
- Issues and problems will be analysed to the full extend and presented in a holistic, visual and therefore easy to understand way
- Complex problems will be solved more rapidly and more effectively, preventing recurrence and providing tangible contribution to business performance
- Business decisions will be better, with maximum acceptance of all stakeholders
- Projects or other plans will be implemented with a minimum of problems and risks
- The structured approach for solving problems, making decision and managing risks will enhance communication and collaboration between all people involved
- The methods presented, enables the organisation to significantly improve any existing continuous improvement approach
Personal Impact
By attending this Problem Solving & Decision Making Skills training course, the participants will:
- Understand the increasing importance of problem solving and decision making skills
- Learn about their own pitfalls while solving problems and making decisions
- Be skilled to describe, analyse, solve and prevent any issue or problem in daily practice
- Be skilled to make better decisions and provide better recommendations
- Be skilled to assess any plan or activity and make it more robust
- Gain many ideas about the way the problem solving and decision making methods could be used and best implemented in practice
- Significantly improve their personal effectiveness and boost their future career opportunities
Who Should Attend?
You work at tactical or management level and want to increase your effectiveness in problem solving and decision making. You are therefore looking for a structured and easy to apply approach to any issue.
This Oxford Management Centre Problem Solving & Decision Making Skills training course is suitable to a wide range of professionals but will greatly benefit:
- All professionals involved in problem solving and decision making within maintenance, engineering, technology and production
- Anyone who wishes to update themselves on problem solving and decision making, judge the suitability of these methods for their needs, and learn how to implement them for the benefit of their organizations
Course Outline
Day One
Introduction
- Introduction to the Program
- Introduction Problem Solving & Decision Making
- Introduction Generic approaches for Problem Solving and continuous Improvement eg. Deming circle, Kaizen, 8D, DEMAIC, RATIO
- Introduction of Problem Solving Methods eg. 5 Why, Ishikawa, Fault tree, Apollo, TRIZ, etc.
- Introduction RATIO-approach
- Introduction Case and Demo
Day Two
Reflect on Your Problem
- Theory RATIO-step: Reflect
- Introduction Case to Determine the Root Cause
- Theory Event Mapping
- Event Mapping Exercises
- Application of Event Mapping in Daily Practice
Day Three
Analyse Technical Problems
- Theory RATIO-step: Analyse
- Theory Problem Analysis: Describe the problem (IS / IS-NOT)
- Theory Problem Analysis: Determine possible causes (brainstorming, using characteristics and changes, using Ishikawa-diagram)
- Theory Problem Analysis: Determine true cause(s)
- Exercises in Problem Analysis
- Completion of Event Map with outcome of Problem Analysis
Day Four
Analyse Human or Organizational Problems – Determine Best Solutions
- Theory Human Factor Analysis
- Exercise Human Factor Analysis
- Theory RATIO-step: Target (alternative and best solutions)
- Theory Decision Analysis
- Exercise Decision Analysis
- Completion of Event Map with outcome of Human Factor Analysis and Decision Analysis
Day Five
Implement, Observe and Evaluate Results
- Theory RATIO-step: Implement
- Theory Risk Analysis
- Exercise Risk Analysis
- Theory and Demo Human Factor Analysis in Advance
- Theory RATIO-step: Observe and Evaluate
- Implementation of Problem Solving & Decision Making Methods in Daily Practice
- Evaluation and Closure of Training
Certificate
On successful completion of this training course, Oxford Management Centre Certificate with eligible Continuing Professional Education credits (CPE) from National Registry of CPE Sponsor will be awarded to the delegates
Accreditation
In association with
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FREQUENTLY ASKED QUESTIONS
Yes, we provide assistance in securing both hotel reservations & entry visa on all our international training venues, for delegates attending our training courses. For further information / assistance, please contact our Customer Service at:
- Telephone: +971 50 985 0174
- E-mail: info@oxford-management.com
Yes, Oxford Management Centre is accredited by the following professional bodies;
National Association of State Board of Accountancy (NASBA)
The Oxford Management Centre is registered with NASBA as a sponsor of Continuing Professional Education (CPE) on the National Registry of CPE Sponsors. NASBA have final authority on the acceptance of individual courses for CPE credit.
Yes, discounts are available. For further information please call +971 50 985 0174 or email, info@oxford-management.com
Note: Discounts are not applicable with any other special offer that may be available.
All course bookings made through Oxford Management Centre are non-refundable. By registering for a course, you acknowledge and accept that fees are payable in full and are not subject to refund under any circumstances, including but not limited to participant dissatisfaction, changes in personal or professional circumstances, or partial attendance.
Oxford Management Centre reserves the right to make reasonable adjustments to course content, trainers, or schedules where necessary, without entitling delegates to a refund. Full details of each course – including objectives, target audience, and content – are clearly outlined prior to enrolment, and it is the responsibility of the delegate to ensure suitability before booking.
There are 2 easy ways to register:
- Online: Select the training course you want to register for, Click the “Book Your Place” button on the course page, complete the form and click submit.
- E-mail: Send your details to info@oxford-management.com
We request that all cancellations be made at least one week before the class start date. You may reschedule this class without any penalty. If not, a $250 fee will be charged for cancellations received less than one week before a class begins and for no-shows. Cancellation penalties and any fees incurred by Oxford Management Centre will be deducted from refunds.
For more information request, email info@oxford-management.com or call +971 50 985 0174.
The classroom training fees include course presentation, relevant materials, physical & digital documentation, lunch and refreshments served during entire training. Accommodation and transportation are not included in the training course fees.
While, online training fees cover the course presentation and digital documentation and relevant materials.
The Oxford Management Centre Certificate of Completion with corresponding CPE credits shall be awarded to delegates who has successfully completed the training course.
Payment must be received before the training course commences. You can make payment by bank draft, cash, credit card or wire transfer.
Note: If the payment is not received, Oxford Management Centre has the right to refuse admission.
Upon receipt of your registration form, we will send you the following by e-mail:
- Registration Confirmation
- Invoice/Receipt (where appropriate)
If you register online you will receive an e-mail within 24 hours confirming your registration.
