An Interactive 5-Day Training Course
ITIL 4 Foundation
Understanding Service Value Systems, IT Service Management Practices, and IT-Enabled Operating Models
An Interactive 5-Day Training Course
This ITIL 4 Foundation training course provides professionals with a structured understanding of modern IT service management based on ITIL 4 concepts and principles. The training course explains how organizations create value through services using the ITIL Service Value System and Service Value Chain. Participants will explore key ITIL concepts including value co-creation, service relationships, governance, and continual improvement. The training course emphasizes practical understanding of how IT services support business outcomes while maintaining operational efficiency and service quality. Participants will learn how ITIL practices help standardize service delivery, improve service reliability, and align IT operations with strategic objectives. The training course also introduces service management practices such as incident management, problem management, change enablement, and service request management in modern digital environments.
The training course further develops understanding of IT-enabled operating models and how organizations integrate people, processes, and technology to deliver value. Participants will examine the Service Value Chain activities and how they interact to support service lifecycle management. The training course explains guiding principles and their role in decision-making across service management environments. Participants will also learn how ITIL practices support collaboration between technical teams and business stakeholders. Additionally, the training course covers service performance measurement, continual improvement, and operational effectiveness. By the end of the training course, participants will understand how to apply ITIL concepts to improve service delivery, strengthen governance, and enhance customer satisfaction across IT-enabled services.
This ITIL 4 Foundation training course will highlight:
At the end of this ITIL 4 Foundation training course, you will learn to:
This training course provides structured coverage of ITIL 4 concepts using practical service management scenarios and real-world service delivery environments. The methodology focuses on building understanding of service value systems, guiding principles, and management practices. Participants will examine service lifecycle considerations, governance structures, and operational service management requirements. The course emphasizes practical interpretation of ITIL guidance and its application within modern IT-enabled organizations.
This ITIL 4 Foundation training course will enable organisations to:
Participants will develop:
This OXFORD Management Centre training course is designed for professionals involved in IT service management, service delivery, and IT-enabled business operations:
On successful completion of this training course, Oxford Management Centre Certificate with eligible Continuing Professional Education credits (CPE) from National Registry of CPE Sponsor will be awarded to the delegates
Yes, we provide assistance in securing both hotel reservations & entry visa on all our international training venues, for delegates attending our training courses. For further information / assistance, please contact our Customer Service at:
Yes, Oxford Management Centre is accredited by the following professional bodies;
National Association of State Board of Accountancy (NASBA)
The Oxford Management Centre is registered with NASBA as a sponsor of Continuing Professional Education (CPE) on the National Registry of CPE Sponsors. NASBA have final authority on the acceptance of individual courses for CPE credit.
Yes, discounts are available. For further information please call +971 50 985 0174 or email, info@oxford-management.com
Note: Discounts are not applicable with any other special offer that may be available.
All course bookings made through Oxford Management Centre are non-refundable. By registering for a course, you acknowledge and accept that fees are payable in full and are not subject to refund under any circumstances, including but not limited to participant dissatisfaction, changes in personal or professional circumstances, or partial attendance.
Oxford Management Centre reserves the right to make reasonable adjustments to course content, trainers, or schedules where necessary, without entitling delegates to a refund. Full details of each course – including objectives, target audience, and content – are clearly outlined prior to enrolment, and it is the responsibility of the delegate to ensure suitability before booking.
There are 2 easy ways to register:
We request that all cancellations be made at least one week before the class start date. You may reschedule this class without any penalty. If not, a $250 fee will be charged for cancellations received less than one week before a class begins and for no-shows. Cancellation penalties and any fees incurred by Oxford Management Centre will be deducted from refunds.
For more information request, email info@oxford-management.com or call +971 50 985 0174.
The classroom training fees include course presentation, relevant materials, physical & digital documentation, lunch and refreshments served during entire training. Accommodation and transportation are not included in the training course fees.
While, online training fees cover the course presentation and digital documentation and relevant materials.
The Oxford Management Centre Certificate of Completion with corresponding CPE credits shall be awarded to delegates who has successfully completed the training course.
Payment must be received before the training course commences. You can make payment by bank draft, cash, credit card or wire transfer.
Note: If the payment is not received, Oxford Management Centre has the right to refuse admission.
Upon receipt of your registration form, we will send you the following by e-mail:
If you register online you will receive an e-mail within 24 hours confirming your registration.
