An Intensive 5-day Training Course

Customer Focused Management

Value Creation and Capture Strategies for the Digital Age

NASBA

Course Introduction

The rise of the Internet, of price-comparison websites, Peer-review websites and especially Social Media has transformed the business environment globally.  Traditional points of differentiation have been eroded by search, tap and click.  Social Media and peer-review have combined to drive the customer experience as the primary arbiter of strategic differentiation.  To win under these new rules, organisations have no choice but to become truly customer focused.

This Customer Focused Management training course covers customer service management responsibilities, from the most fundamental tasks of hiring, training, coaching and teambuilding to quality assurance and leadership skills. This challenging and highly participative programme will focus on creating and managing effective teams, dealing with difficult customers, understanding behavioural styles and proven leadership strategies.

Objectives

At the end of this Customer Focused Management training course, you will learn to:

  • Understand the Business and Strategic Reasons for Customer Service Excellence being Imperative
  • Establish the Importance of Setting and Reviewing Customer Service Standards
  • Describe Techniques to Lead, Manage and Motivate Teams and Individuals for Peak Performance
  • Develop Effective Communication Strategies to Promote Team Building
  • Evaluate Surveys to Accurately Monitor Customer Satisfaction
  • Use Social Media to Engage with and Conduct Meaningful Dialogues with Customers

Who Should Attend?

This Oxford Management Centre training course is suitable to a wide range of professionals but will greatly benefit:

  • Department Managers
  • Marketing Managers
  • Sales Managers
  • Customer Service Managers
  • Team Supervisors
  • Frontline Customer Service Representatives (CSR)
  • Account Managers
  • Field Service Representatives

Course Outline

Day One to Day Five

  • The Vision and Mission of a Customer Focused Organisation
  • Case Study:  Benchmarking World - Class Customer Service Companies
  • Supervising the Four Personality Styles
  • Practical Exercise: Determining your Management Style
  • Dealing with Customers as Individuals
  • Coaching and Mentoring Technqiues
  • The Impact of Stress on Individual and Team Performance
  • Using Social Media to Engage with Customers

Certificate

Accreditation

NASBA

In association with

GLOMACS Training & Consultancy

GLOMACS Training & Consultancy

Visit website

The Energy Training Centre

The Energy Training Centre

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Customer Focused Management
Duration
5 days
Format
Classroom, Live/Online
Language
English
Certificate
Yes
Choose the date and location that suits you:
Classroom Sessions
Dubai
23-27 Jun 2025
Fee: $5,950
Book your place
Dubai
28 Jul-01 Aug 2025
Fee: $5,950
Book your place
London
03-07 Nov 2025
Fee: $5,950
Book your place
Riyadh
15-19 Dec 2025
Fee: $5,950
Book your place
Dubai
22-26 Jun 2026
Fee: $5,950
Book your place
Dubai
27-31 Jul 2026
Fee: $5,950
Book your place
London
02-06 Nov 2026
Fee: $5,950
Book your place
Riyadh
14-18 Dec 2026
Fee: $5,950
Book your place
Online Sessions
Live/Online
23-27 Jun 2025
Fee: $3,950
Book your place
Live/Online
03-07 Nov 2025
Fee: $3,950
Book your place
Live/Online
22-26 Jun 2026
Fee: $3,950
Book your place
Live/Online
02-06 Nov 2026
Fee: $3,950
Book your place

FREQUENTLY ASKED QUESTIONS

To check on availability please call Registrar’s Office at +971 50 985 0174. If you have any questions or enquiries please feel free to contact us

Yes, we provide assistance in securing both hotel reservations & entry visa on all our international training venues, for delegates attending our training courses. For further information / assistance, please contact our Customer Service at:

Yes, Oxford Management Centre is accredited by the following professional bodies;

National Association of State Board of Accountancy (NASBA)
The Oxford Management Centre is registered with NASBA as a sponsor of Continuing Professional Education (CPE) on the National Registry of CPE Sponsors. NASBA have final authority on the acceptance of individual courses for CPE credit.

Yes, discounts are available. For further information please call +971 50 985 0174 or email, [email protected]

Note: Discounts are not applicable with any other special offer that may be available.

There are 2 easy ways to register:

  • Online: Select the training course you want to register for, Click the “Book Your Place” button on the course page, complete the form and click submit.
  • E-mail: Send your details to [email protected]

We request that all cancellations be made at least one week before the class start date. You may reschedule this class without any penalty. If not, a $250 fee will be charged for cancellations received less than one week before a class begins and for no-shows. Cancellation penalties and any fees incurred by Oxford Management Centre will be deducted from refunds.

For more information request, email [email protected] or call +971 50 985 0174.

The classroom training fees include course presentation, relevant materials, physical & digital documentation, lunch and refreshments served during entire training. Accommodation and transportation are not included in the training course fees.

While, online training fees cover the course presentation and digital documentation and relevant materials.

The Oxford Management Centre Certificate of Completion with corresponding CPE credits shall be awarded to delegates who has successfully completed the training course.

Payment must be received before the training course commences. You can make payment by bank draft, cash, credit card or wire transfer.

Note: If the payment is not received, Oxford Management Centre has the right to refuse admission.

Upon receipt of your registration form, we will send you the following by e-mail:

  • Registration Confirmation
  • Invoice/Receipt (where appropriate)

If you register online you will receive an e-mail within 24 hours confirming your registration.


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