Business Process Analysis and Modelling

Course Introduction

Business Process Analysis and Modelling is an essential component of Business Process Redesign (BPR) as well as other business process improvement initiatives such as reengineering, systems development, quality management and continuous process improvement. In this OXFORD Management & Leadership training Course on Business Process Analysis & Modelling, the participants will acquire the knowledge and skills to analyse and accurately model business processes at the enterprise level as well as the detailed workflow level.

In this Oxford Management & Leadership training course, delegates will acquire the knowledge and skills to map and model business processes at enterprise level as well as detailed workflow level. This course also provides a step-by-step approach to effectively analyse processes to ensure that business process models accurately reflect reality and includes stakeholder requirements. The process approach is one of the most successful means to improve the operations of the company, improve competitiveness, increase efficiency, reduce costs and enhance customer and employee satisfaction.

Delegates will learn the Business Process Modelling Notation (BPMN). This is a widely-used, open modelling standard that combines business-friendliness with the precision required to effectively implement and automate business processes. It is easy to understand and can be applied to all aspects of business process innovation.

Practical analysis and modelling work using the techniques is done throughout the Oxford training course.

Business process analysis and modelling are important because:

• The accurate description of business processes requires rigorous analysis
• Business process models provide a baseline from which to improve
• Analysis and modelling facilitates improvement through uncovering anomalies, redundancies and deficiencies
• Models provide the basis for studying and testing a process design and measuring process outcome
• Business process models transform ephemeral knowledge into a tangible business asset - reusable models that all can understand
• Models provide clear business process definitions for the effective operation of the business

This will highlight:

• The accurate description of business processes requires rigorous analysis
• Business process models provide a baseline from which to improve
• Analysis and modelling facilitates improvement through uncovering anomalies, redundancies and deficiencies
• Models provide the basis for studying and testing a process design and measuring process outcome
• Business process models transform ephemeral knowledge into a tangible business asset - reusable models that all can understand
• Models provide clear business process definitions for the effective operation of the business

Objectives

At the end of this training course, you will learn to:

• Understand business processes and their components
• Apply process analysis concepts and techniques
• Define processes using Business Process Modelling Notation (BPMN)
• Develop business process architecture
• Analyse process customer requirements
• Specify measures of business process performance
• Diagnose the health of a business process
• Use process improve techniques to transform business processes

Training Methodology

State-of-the-art business process modelling methods are transferred by means of short, focused presentations which are followed by experiential learning workshop sessions. In these sessions, the knowledge gained is applied to real-world examples and case studies. Rapid learning of the methods and techniques is achieved by means of group work, individual work, participant discussion, facilitator interaction and constructive feedback.

Organisational Impact

• Enable a process-centred organisational culture
• Enhance structuring of activities and effective allocation of activities in the organization
• Facilitate radical and continuous improvement in the organization
• Encourage design of new business directions and business processes
• Accurately define the work of the organisation through the use of business process models
• Contribute to the achievement of breakthrough organisational performance

Personal Impact

This training  program will provide you with a basic fluency and literacy in business process analysis and modelling so that you are better equipped to manage the opportunities and challenges it presents.

Specifically, participants will have:

• Objectively obtain the right information to build business process models
• Effectively apply best-practice business process modelling techniques
• Confidently contribute to business process improvement initiatives
• Accurate modeling skills of the architecture of the organization’s status as a set of linked diagram
• Systematically implement the improved processes for real life execution in the organization

Who Should Attend?

This course is suitable to a wide range of professionals but will greatly benefit:

• Business Managers
• Business Process Analysts
• Process Owners
• Business and Systems Analysts
• Information Technology Professionals
• BPM Project Leaders
• BPM Project Team Members and Quality Specialists

Course Outline

Day 1

Understanding Business Processes

Day 2

Developing Business Process Models using Business Process Modelling Notation (BPMN)

Day 3

Advanced Process Modelling Using BPMN

Day 4

Analysing Business Processes

Day 5

Improving Business Processes Using Models