An Intensive 5-day Training Course
Achieving Operational Excellence Through People
Delivering Superior Values to Customers, Employees and Stakeholders
Course Introduction
Are you looking to achieve Operational Excellence and deliver superior value to your customers, employees, and stakeholders? Do you want to learn how to align people, processes, and technology for Operational Excellence and develop a people-centred culture that fosters continuous improvement and sustainable success? Then our "Achieving Operational Excellence Through People: Delivering Superior Values to Customers, Employees, and Stakeholders," training course is exactly what you need.
This 5-day course will equip you with the knowledge, skills, and tools you need to achieve Operational Excellence through a people-centred approach. You will learn how to build a customer-centric culture that fosters employee engagement and empowerment, implement effective continuous improvement initiatives, engage stakeholders, and sustain Operational Excellence over time.
Throughout the course, you will immerse yourself in real-world case studies, interactive exercises, and group discussions that will reinforce your learning and engage you with other participants. By attending this course, you will gain a competitive edge in today's fast-paced and dynamic business environment, improve your professional skills, and contribute to the success of your organization.
Objectives
By the end of this Achieving Operational Excellence Through People training course, participants will be able to:
- Understand the benefits of a people-centred approach to achieve Operational Excellence
- Align people, processes and technology for Operational Excellence
- Build a customer-centric culture through employee engagement
- Empower employees for continuous improvement
- Engage stakeholders for Operational Excellence
- Sustain Operational Excellence over time
Training Methodology
The course will use a variety of interactive teaching methodologies, including lectures, case studies, group discussions, and exercises. Participants will be encouraged to share their experiences and perspectives to enhance the learning experience. The course will also include pre-course reading materials and post-course action plans to ensure participants can apply their knowledge to their organizations.
Organisational Impact
By sending their employees to this Achieving Operational Excellence Through People training course, organizations can expect to:
- Increase operational efficiency and effectiveness
- Improve customer satisfaction and loyalty
- Empower employees to take ownership of their work and contribute to continuous improvement initiatives
- Develop a culture of accountability and teamwork
- Achieve sustainable competitive advantage through Operational Excellence
Personal Impact
By attending this Achieving Operational Excellence Through People training course, participants can expect to:
- Develop their knowledge and skills in achieving Operational Excellence through a people-centred approach
- Learn from real-world case studies and interactive exercises
- Share their experiences and perspectives with other participants
- Develop a post-course action plan to apply what they have learned to their organizations
- Improve their professional skills and contribute to the success of their organization.
Who Should Attend?
This Achieving Operational Excellence Through People training course is ideal for:
- Business leaders and managers who are responsible for driving Operational Excellence within their organizations
- Human resource professionals who are responsible for employee engagement and development
- Quality professionals who are responsible for implementing continuous improvement initiatives
- Project managers who are responsible for implementing operational improvements
- Anyone interested in learning about how to achieve Operational Excellence through a people-centered approach
Course Outline
Day One
Introduction to Operational Excellence and People-Centered Approach
- Overview of Operational Excellence and its Benefits
- Importance of a people-centred Approach to Achieve Operational Excellence
- How to align people, processes and technology for Operational Excellence
- Case studies of successful companies that achieved Operational Excellence through a people-centred approach
Day Two
Building a Customer-Centric Culture
- Understanding customer needs and expectations
- Creating a customer-centric culture through employee engagement
- Importance of customer feedback and how to leverage it for improvement
- Tools and techniques to deliver superior value to customers
Day Three
Empowering Employees for Continuous Improvement
- The Role of Leadership in empowering employees
- Importance of a continuous improvement mindset
- Building a Culture of Accountability and Ownership
- Implementing employee training and development programs
Day Four
Engaging Stakeholders for Operational Excellence
- Identifying and engaging stakeholders
- Importance of stakeholder feedback and how to leverage it for improvement
- Implementing effective communication strategies
- Managing stakeholder expectations and addressing their concerns
Day Five
Sustaining Operational Excellence
- Importance of sustainability and continuous improvement
- Tools and Techniques to Sustain Operational Excellence
- Measuring and monitoring progress towards Operational Excellence
- Case studies of companies that sustained Operational Excellence over time
Certificate
Oxford Management Centre Certificate will be provided to delegates who successfully completed the training course.
Accreditation
In association with
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FREQUENTLY ASKED QUESTIONS
To check on availability please call Registrar’s Office at +971 50 985 0174. If you have any questions or enquiries please feel free to contact us
- Telephone: +971 50 985 0174
- E-mail: [email protected]
Yes, we provide assistance in securing both hotel reservations & entry visa on all our international training venues, for delegates attending our training courses. For further information / assistance, please contact our Customer Service at:
- Telephone: +971 50 985 0174
- E-mail: [email protected]
Yes, Oxford Management Centre is accredited by the following professional bodies;
National Association of State Board of Accountancy (NASBA)
The Oxford Management Centre is registered with NASBA as a sponsor of Continuing Professional Education (CPE) on the National Registry of CPE Sponsors. NASBA have final authority on the acceptance of individual courses for CPE credit.
Yes, discounts are available. For further information please call +971 50 985 0174 or email, [email protected]
Note: Discounts are not applicable with any other special offer that may be available.
There are 2 easy ways to register:
- Online: Select the training course you want to register for, Click the “Book Your Place” button on the course page, complete the form and click submit.
- E-mail: Send your details to [email protected]
We request that all cancellations be made at least one week before the class start date. You may reschedule this class without any penalty. If not, a $250 fee will be charged for cancellations received less than one week before a class begins and for no-shows. Cancellation penalties and any fees incurred by Oxford Management Centre will be deducted from refunds.
For more information request, email [email protected] or call +971 50 985 0174.
The classroom training fees include course presentation, relevant materials, physical & digital documentation, lunch and refreshments served during entire training. Accommodation and transportation are not included in the training course fees.
While, online training fees cover the course presentation and digital documentation and relevant materials.
The Oxford Management Centre Certificate of Completion with corresponding CPE credits shall be awarded to delegates who has successfully completed the training course.
Payment must be received before the training course commences. You can make payment by bank draft, cash, credit card or wire transfer.
Note: If the payment is not received, Oxford Management Centre has the right to refuse admission.
Upon receipt of your registration form, we will send you the following by e-mail:
- Registration Confirmation
- Invoice/Receipt (where appropriate)
If you register online you will receive an e-mail within 24 hours confirming your registration.
