Achieving Operational Excellence Through People

Course Introduction

Are you looking to achieve Operational Excellence and deliver superior value to your customers, employees, and stakeholders? Do you want to learn how to align people, processes, and technology for Operational Excellence and develop a people-centred culture that fosters continuous improvement and sustainable success? Then our "Achieving Operational Excellence Through People: Delivering Superior Values to Customers, Employees, and Stakeholders," training course is exactly what you need.

This 5-day course will equip you with the knowledge, skills, and tools you need to achieve Operational Excellence through a people-centred approach. You will learn how to build a customer-centric culture that fosters employee engagement and empowerment, implement effective continuous improvement initiatives, engage stakeholders, and sustain Operational Excellence over time.

Throughout the course, you will immerse yourself in real-world case studies, interactive exercises, and group discussions that will reinforce your learning and engage you with other participants. By attending this course, you will gain a competitive edge in today's fast-paced and dynamic business environment, improve your professional skills, and contribute to the success of your organization.

Objectives

By the end of this Achieving Operational Excellence Through People training course, participants will be able to:

• Understand the benefits of a people-centred approach to achieve Operational Excellence
• Align people, processes and technology for Operational Excellence
• Build a customer-centric culture through employee engagement
• Empower employees for continuous improvement
• Engage stakeholders for Operational Excellence
• Sustain Operational Excellence over time

Training Methodology

The course will use a variety of interactive teaching methodologies, including lectures, case studies, group discussions, and exercises. Participants will be encouraged to share their experiences and perspectives to enhance the learning experience. The course will also include pre-course reading materials and post-course action plans to ensure participants can apply their knowledge to their organizations.

Organisational Impact

By sending their employees to this Achieving Operational Excellence Through People training course, organizations can expect to:

• Increase operational efficiency and effectiveness
• Improve customer satisfaction and loyalty
• Empower employees to take ownership of their work and contribute to continuous improvement initiatives
• Develop a culture of accountability and teamwork
• Achieve sustainable competitive advantage through Operational Excellence

Personal Impact

By attending this Achieving Operational Excellence Through People training course, participants can expect to:

• Develop their knowledge and skills in achieving Operational Excellence through a people-centred approach
• Learn from real-world case studies and interactive exercises
• Share their experiences and perspectives with other participants
• Develop a post-course action plan to apply what they have learned to their organizations
• Improve their professional skills and contribute to the success of their organization.

Who Should Attend?

This Achieving Operational Excellence Through People training course is ideal for:

• Business leaders and managers who are responsible for driving Operational Excellence within their organizations
• Human resource professionals who are responsible for employee engagement and development
• Quality professionals who are responsible for implementing continuous improvement initiatives
• Project managers who are responsible for implementing operational improvements
• Anyone interested in learning about how to achieve Operational Excellence through a people-centered approach

Course Outline

Day 1

Introduction to Operational Excellence and People-Centered Approach

Day 2

Building a Customer-Centric Culture

Day 3

Empowering Employees for Continuous Improvement

Day 4

Engaging Stakeholders for Operational Excellence

Day 5

Sustaining Operational Excellence