An Interactive 5-Day Training Course

Certified Administrative Professional: Administrative Operations and Coordination

NASBA

Course Introduction

This training course empowers administrative professionals to excel in today’s fast‑paced, high‑performance work environment. This training course blends the essential competencies of administrative coordination, professional office management, communication mastery, and leadership readiness. Participants will gain the confidence and capability to manage complex tasks, support organisational goals, and enhance productivity across all levels of the organisation.

This training course provides a comprehensive development experience that integrates operational efficiency, administrative best practices, and professional behavioural skills. It equips participants with the tools to streamline workflows, manage people and processes, communicate with clarity, and deliver exceptional service. By combining the strengths of both Administrative Operations & Coordination and Certified Administrative Professional training courses, this training course offers a powerful pathway for career advancement and organisational impact.

This training course will highlight:

  • Mastery of administrative operations, coordination & workflow
  • Advanced communication, interpersonal & customer service skills
  • Professional office management, planning & organisational techniques
  • Problem‑solving, decision‑making & emotional intelligence
  • Leadership readiness, confidence building & personal effectiveness

Objectives

At the end of this training course, you will learn to:

  • Understand modern administrative functions
  • Develop effective communication strategies
  • Analyse and improve office processes
  • Apply problem‑solving & decision‑making tools
  • Enhance leadership & professional behaviour

Training Methodology

This highly interactive training course uses a blend of facilitator‑led presentations, group discussions, practical exercises, case studies, and real‑world simulations. Participants engage in hands‑on activities, peer learning, and reflective practice to ensure deep understanding and immediate workplace application.

Organisational Impact

The organisation will have the following benefits:

  • Improved administrative efficiency and workflow
  • Enhanced communication across departments
  • Stronger customer and stakeholder interactions
  • Better time, task and resource management
  • Increased professionalism and service quality
  • Higher productivity and operational consistency

Personal Impact

At the end of this training course, the participants will gain the following:

  • Greater confidence in administrative responsibilities
  • Improved communication and interpersonal skills
  • Enhanced organisational and planning abilities
  • Stronger problem‑solving and decision‑making skills
  • Better stress and time management techniques
  • Increased readiness for leadership roles

Who Should Attend?

This training course is suitable to a wide range of professionals but will greatly benefit individuals seeking to strengthen their administrative, coordination, and professional office skills. It is ideal for those who support teams, manage workflows, or aspire to grow into senior administrative roles.

  • Administrative Officers & Assistants
  • Office Managers & Coordinators
  • Executive Secretaries & Personal Assistants
  • Team Leaders & Support Supervisors
  • Professionals seeking administrative career advancement

Course Outline

Day 1

The Modern Administrative Professional

  • Understanding the role, responsibilities, and mindset of a high-performing administrative professional
  • Managing roles, relationships, resources, and workplace responsibilities effectively
  • Time management, prioritization, and managing multiple tasks efficiently
  • Developing professional communication and interpersonal skills
  • Thinking like a manager and leader – building confidence, initiative, and professionalism 
Day 2

Communication, Technology & Workplace Effectiveness

  • Using office software applications effectively: word processing, spreadsheets, and presentations
  • Creating, organizing, and managing electronic documents and records
  • Excellent e-communications: professional emails, virtual meetings, and digital collaboration tools
  • Assertive communication, emotional intelligence, and working effectively with different personality types
  • Problem-solving, decision-making, and staying calm under pressure 
Day 3

Organisation, Customer Service & Coordination Skills

  • Customer service excellence for internal and external stakeholders
  • Handling difficult people, challenging situations, and customer interactions professionally
  • Streamlining office procedures, policies, and administrative workflows
  • Basic project coordination, diary management, and travel management skills
  • Using technology and organizational tools to improve productivity and efficiency
  • Keeping managers and teams organized and aligned 
Day 4

Office Management & Administrative Tool Kit

  • Understanding office management functions: project, inventory, and budget management
  • Developing and implementing office procedures, systems, and policies
  • Managing office supplies, equipment, meetings, and administrative logistics
  • Creative problem-solving, decision-making, and delegation skills
  • Giving constructive feedback, active listening, and handling conflict effectively 
Day 5

Professional Growth, Leadership & Career Development

  • Building your professional brand, image, and workplace reputation
  • Leadership styles, empowering others, and becoming an influential professional
  • Preparing and delivering effective presentations with impact
  • Using visuals and communication techniques to engage audiences confidently
  • Applying administrative skills in practical workplace scenarios and receiving feedback
  • Continuous learning, networking, and preparing for long-term career success 

Certificate

On successful completion of this training course, Oxford Management Centre Certificate with eligible Continuing Professional Education credits (CPE) from National Registry of CPE Sponsor will be awarded to the delegates

Accreditation

NASBA

In association with

GLOMACS Training & Consultancy
GLOMACS Training & Consultancy
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KC Academy
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The Energy Training Centre
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Certified Administrative Professional: Administrative Operations and Coordination
Duration
5 Days
Format
Classroom
Language
English
Certificate
Yes
Choose the date and location that suits you:
Classroom Sessions
London
29 Jun - 03 Jul 2026
Fee: $ 5,950
Book your place

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FREQUENTLY ASKED QUESTIONS

Yes, we provide assistance in securing both hotel reservations & entry visa on all our international training venues, for delegates attending our training courses. For further information / assistance, please contact our Customer Service at:

Yes, Oxford Management Centre is accredited by the following professional bodies;

National Association of State Board of Accountancy (NASBA)
The Oxford Management Centre is registered with NASBA as a sponsor of Continuing Professional Education (CPE) on the National Registry of CPE Sponsors. NASBA have final authority on the acceptance of individual courses for CPE credit.

Yes, discounts are available. For further information please call +971 50 985 0174 or email, info@oxford-management.com

Note: Discounts are not applicable with any other special offer that may be available.

All course bookings made through Oxford Management Centre are non-refundable. By registering for a course, you acknowledge and accept that fees are payable in full and are not subject to refund under any circumstances, including but not limited to participant dissatisfaction, changes in personal or professional circumstances, or partial attendance.

Oxford Management Centre reserves the right to make reasonable adjustments to course content, trainers, or schedules where necessary, without entitling delegates to a refund. Full details of each course – including objectives, target audience, and content – are clearly outlined prior to enrolment, and it is the responsibility of the delegate to ensure suitability before booking.

There are 2 easy ways to register:

  • Online: Select the training course you want to register for, Click the “Book Your Place” button on the course page, complete the form and click submit.
  • E-mail: Send your details to info@oxford-management.com

We request that all cancellations be made at least one week before the class start date. You may reschedule this class without any penalty. If not, a $250 fee will be charged for cancellations received less than one week before a class begins and for no-shows. Cancellation penalties and any fees incurred by Oxford Management Centre will be deducted from refunds.

For more information request, email info@oxford-management.com or call +971 50 985 0174.

The classroom training fees include course presentation, relevant materials, physical & digital documentation, lunch and refreshments served during entire training. Accommodation and transportation are not included in the training course fees.

While, online training fees cover the course presentation and digital documentation and relevant materials.

The Oxford Management Centre Certificate of Completion with corresponding CPE credits shall be awarded to delegates who has successfully completed the training course.

Payment must be received before the training course commences. You can make payment by bank draft, cash, credit card or wire transfer.

Note: If the payment is not received, Oxford Management Centre has the right to refuse admission.

Upon receipt of your registration form, we will send you the following by e-mail:

  • Registration Confirmation
  • Invoice/Receipt (where appropriate)

If you register online you will receive an e-mail within 24 hours confirming your registration.

OMC Training
Oxford Management Centre
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