This OXFORD 10-day training Course combines the principles of Business Excellence and the delivery of patient-centered healthcare provision on a journey towards Excellence. The Business Excellence Model encompasses all aspects of organisational activities and encourages improvement through fact-based evidence. It encourages a culture of learning and innovating, whilst also ensuring effective processes which deliver quality care.
The programme starts with a review of global healthcare systems, demonstrating their advantages and disadvantages. This is followed by a day on Quality systems and frameworks, focusing on the European Foundation for Quality Management’s Excellence Model and its RADAR principles. Each subsequent day of programme addresses the elements of the model and how to apply them in the provision of healthcare.
This OXFORD training Course will highlight:
Different healthcare systems’ advantages and disadvantages
The principles of Business Excellence and the RADAR logic
Case Studies showing application of business excellence assessment in healthcare organisations
Culture of innovation and learning required to deliver excellent outcomes
Application of a holistic framework to deliver excellent healthcare
At the end of this OXFORD training Course, you will learn to:
Explore different healthcare systems
Gain understanding of EFQM Excellence Model principles
Understand patient-centre care and the need for effective partnerships
Learn to use the model for self-assessment on the road to excellence
Understand the impact of culture on innovation
This OXFORD training Course utilizes a range of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This includes discussions, case studies, presentations and exercises. Above all the course leader will make extensive use of real-life case examples of organisations with which they have been personally involved.
Each session provides opportunities to develop skills using case experience and apply them to your organisation generating improvements in efficiency and effectiveness.
What will your organisation gain from employees attending this OXFORD training course?
Enhanced quality of care
Ability to use the Business Excellence framework for improvement
Understand the links between processes, activities and outcomes
Overcome barriers to ‘silo’ working
Develop improved people skills for better outcomes
Review and improve measurement systems to enable faster response times
Participants will be able to further develop their personal management skills by being:
Greater understanding of different models of healthcare
Deliver improved patient-centered care
More confidence in selecting and applying appropriate measurements
Recognise the value of self-assessment as part of the improvement process
Develop their people skills: teamwork, communication, persuasion
Recognise that improvement is a journey towards excellence
Who should attend?
This OXFORD training course is suitable to a wide range of healthcare professionals and managers who will greatly benefit:
Managers and clinicians jointly responsible for leading healthcare organisations
Managers and clinicians responsible for quality care provision
Line and functional managers, team leaders and supervisors
Quality management professionals
Global Healthcare Models
Providing 21st Century healthcare
The Beveridge Model
The Bismarck Model
The National Health Insurance Model
The Out-of-Pocket Model
Your country’s healthcare system?
Introducing the Business Excellence Model
Origins of Business Excellence
Deming and the gurus
EFQM Business Excellence Model
Other Quality Standards & Frameworks
Introduction of RADAR logic
Determine Results required
Link Processes to Results
Are results uniformly delivered?
Internal & external benchmarks
Learn from Results
Patient Centered Care (Customer Focus)
Define excellent care
New ways of delivering care
Socio economic factors
Leadership and Constancy of Purpose
Management of Risks
Crisis management (Pandemic)
Using SWOT analysis and results
The planning process
Management by Process and Facts
Designing and managing processes
Process Outcomes: Efficiency and Effectiveness
Single and Double Loop thinking
Innovation vs protocols
Seeking and using patient feedback
People Development & Involvement
Developing all staff
How essential are top class clinical skills?
We are all in it together…
Key people skills: communicating, delegating, persuading
Overcoming silo mentality
Management, Clinicians and HR
Partnerships: Primary, Secondary, Tertiary Health and Social Care
Roles & responsibilities
Why HEALTH and social care?
Other partnerships: the not for profit sector
Supporting families and communities
The Four principles of health care ethics
Different perspectives: manager, clinician, patient
Managing growing costs of research and provision
Managing supply chains
Managing societal expectations
Recognising the Excellence journey
Identifying key challenges
Managing key stakeholders
Review of the Excellence principles
Review of key leadership qualities
Personal Action Planning
Oxford Management Centre Certificate will be provided to delegates who successfully completed the training course.
All Training Courses delivered by Oxford Management by default are eligible for CPE Credit.