An Interactive 10-Day Training Course

The Oxford Business Excellence
for Healthcare Professionals
Certificate Programme

The Road to Excellent Healthcare Provision

Course Introduction

This OXFORD 10-day training Course combines the principles of Business Excellence and the delivery of patient-centered healthcare provision on a journey towards Excellence. The Business Excellence Model encompasses all aspects of organisational activities and encourages improvement through fact-based evidence. It encourages a culture of learning and innovating, whilst also ensuring effective processes which deliver quality care.

The programme starts with a review of global healthcare systems, demonstrating their advantages and disadvantages. This is followed by a day on Quality systems and frameworks, focusing on the European Foundation for Quality Management’s Excellence Model and its RADAR principles. Each subsequent day of programme addresses the elements of the model and how to apply them in the provision of healthcare.

This OXFORD training Course will highlight:

  • Different healthcare systems’ advantages and disadvantages
  • The principles of Business Excellence and the RADAR logic
  • Case Studies showing application of business excellence assessment in healthcare organisations
  • Culture of innovation and learning required to deliver excellent outcomes
  • Application of a holistic framework to deliver excellent healthcare


At the end of this OXFORD training Course, you will learn to:

  • Explore different healthcare systems
  • Gain understanding of EFQM Excellence Model principles
  • Understand patient-centre care and the need for effective partnerships
  • Learn to use the model for self-assessment on the road to excellence
  • Understand the impact of culture on innovation

Training Methodology

This OXFORD training Course utilizes a range of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This includes discussions, case studies, presentations and exercises.  Above all the course leader will make extensive use of real-life case examples of organisations with which they have been personally involved.

Each session provides opportunities to develop skills using case experience and apply them to your organisation generating improvements in efficiency and effectiveness.

Organisational Impact

What will your organisation gain from employees attending this OXFORD training course?

  • Enhanced quality of care
  • Ability to use the Business Excellence framework for improvement
  • Understand the links between processes, activities and outcomes
  • Overcome barriers to ‘silo’ working
  • Develop improved people skills for better outcomes
  • Review and improve measurement systems to enable faster response times

Personal Impact

Participants will be able to further develop their personal management skills by being:

  • Greater understanding of different models of healthcare
  • Deliver improved patient-centered care
  • More confidence in selecting and applying appropriate measurements
  • Recognise the value of self-assessment as part of the improvement process
  • Develop their people skills: teamwork, communication, persuasion
  • Recognise that improvement is a journey towards excellence

Who Should Attend?

This OXFORD training course is suitable to a wide range of healthcare professionals and managers who will greatly benefit: 

  • Managers and clinicians jointly responsible for leading healthcare organisations
  • Managers and clinicians responsible for quality care provision
  • Line and functional managers, team leaders and supervisors
  • Quality management professionals
  • HR professionals

Course Outline

Day 1

Global Healthcare Models 

  • Providing 21st Century healthcare
  • The Beveridge Model
  • The Bismarck Model
  • The National Health Insurance Model
  • The Out-of-Pocket Model
  • Your country’s healthcare system?

Day 2

Introducing the Business Excellence Model 

  • Origins of Business Excellence
  • Baldrige Model
  • Deming and the gurus
  • EFQM Business Excellence Model
  • Other Quality Standards & Frameworks

Day 3

Results Orientation 

  • Introduction of RADAR logic
  • Determine Results required
  • Link Processes to Results
  • Are results uniformly delivered?
  • Internal & external benchmarks
  • Learn from Results

Day 4

Patient Centered Care (Customer Focus) 

  • Define excellent care
  • New ways of delivering care
  • Socio economic factors
  • Telehealth
  • Technology advances
  • Healthcare costs

Day 5

Leadership and Constancy of Purpose

  • External environment
  • Organisational capacity
  • Management of Risks
  • Crisis management (Pandemic)
  • Using SWOT analysis and results
  • The planning process

Day 6

Management by Process and Facts

  • Designing and managing processes
  • Process Outcomes: Efficiency and Effectiveness
  • Single and Double Loop thinking
  • Innovation vs protocols
  • Teamwork
  • Seeking and using patient feedback

Day 7

People Development & Involvement 

  • Developing all staff
  • How essential are top class clinical skills?
  • We are all in it together…
  • Key people skills: communicating, delegating, persuading
  • Overcoming silo mentality
  • Management, Clinicians and HR

Day 8 

Partnerships: Primary, Secondary, Tertiary Health and Social Care

  • Roles & responsibilities
  • Information exchange
  • Why HEALTH and social care?
  • Other partnerships: the not for profit sector
  • Supporting families and communities
  • Measuring effectiveness

Day 9

Public Responsibility

  • The Four principles of health care ethics
  • Different perspectives: manager, clinician, patient
  • Managing growing costs of research and provision
  • Managing supply chains
  • Managing societal expectations

Day 10 

Towards Excellence

  • Recognising the Excellence journey
  • Identifying key challenges
  • Managing key stakeholders
  • Review of the Excellence principles
  • Review of key leadership qualities
  • Personal Action Planning


Oxford Management Centre Certificate will be provided to delegates who successfully completed the training course.




All Training Courses delivered by Oxford Management by default are eligible for CPE Credit.

In association with

GLOMACS Training & Consultancy

GLOMACS Training & Consultancy

Visit website

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10 Days
Choose the date and location that suits you:
07-18 Aug 2023
Fee: $11,900
Book your place
18-29 Dec 2023
Fee: $11,900
Book your place

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