This online training course will enable delegates to expand their knowledge and understanding of quality control activities and explain simple techniques which can be utilized in almost any environment and industry sector. Subsequently, the course will introduce delegates to the concepts and implementation of Quality Assurance which takes any organization further along the route to enhanced performance and continuous improvement.
This interactive Quality Assurance & Control online training course is designed to develop the delegates’ skills in quality assurance and control and give them the best practices they require to implement different types of quality programmes, including Total Quality Management (TQM), within their organization. Quality assurance and control are integral components of a quality management system that ensure that the product of services being delivered meets the customer’s experience.
Quality assurance and control systems provide guidance on principles, methods and best practices for organizations to strive for excellence in everything they do.
This OXFORD Management Centre online training course will highlight:
The nature of quality control development and use of quality control techniques to achieve improvement
How Quality Assurance takes quality improvement beyond the scope of quality control?
The basic principles of Quality Assurance
The simple management activities which are the key to Quality Assurance and enhanced business performance
Quality Management as a fundamental business strategy
At the end of this online training course delegates will be able to:
Define the major benefits to the organization of introducing Total Quality Management
Implement and be able to explain various quality control and continual improvement techniques
Understand Quality Assurance Principles and be able to translate these into action
Develop measuring and improvement processes for quality assurance and control and measure improvement
Introduce multiple improvement activities into the business
This online training course will utilize a variety of proven online learning techniques to ensure maximum understanding, comprehension, retention of the information presented. The training course is conducted online using ClickMeeting and has three sessions starting from 0900 and end 1400.
The organization will benefit as follows:
Enhanced quality control activities
Improved quality of products and services
Superior management control of key business activities
Less waste and improved profitability
Improved Quality Assurance and Improvement Processes
A shared organizational vision for promoting Total Quality Management
Delegates will enhance their knowledge of improvement techniques thereby facilitating their:
Increased appreciation of their role in helping their organization to achieve improved quality assurance and control
Ability to use up-to-date techniques and methods to help them support continual improvement and Total Quality Management
Development of leadership and team-building skills required to excel in their career
Improvement of active listening and questioning skills to enhance communication effectiveness
Further development of problem solving and critical thinking skills
Ability to develop both their own and the organisation’s overall performance
Who should attend?
This OXFORD online training course is suitable to a wide range of professionals but will greatly benefit:
Those with Quality Control responsibilities
Those with Quality Assurance responsibilities
Those who wish to enhance their knowledge and experience of all facets of the business or organization by involvement in wide-ranging improvement activities
All Managers who wish to understand how to improve their business or organization
Department Managers, Team Supervisors, Human Resource Manager, Training Managers and Customer Service Professionals
Introduction to Quality and Quality Control Techniques