This highly interactive Oxford Management Centre training course on Quality Assurance & Control will explore simple approaches to Quality Assurance and Control which can be applied in any environment and sector, and which will enable delegates to improve their knowledge, understanding and practice.
The course will explain the natures of, and differences between, Quality Assurance & Quality Control. Quality Assurance is process oriented and focuses on defect prevention, whilst Quality Control is product or service oriented and focuses on defect identification and remedy. Typically, Quality Assurance involves extensive planning of activities to prevent things going wrong and leading to poor product or service. In contrast, Quality Control techniques exist to to maintain standards in operations and achieve Improvement.
The course emphasizes the relationships with good management practice, as well as the contributions to improving quality, customer satisfaction & performance excellence.